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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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I was redirected to their website. The room rates are comparable to other sites. But then you have fees that are almost more than what you're paying for the room. Tried to call customer service with no resolution. Wanted to cancel. Asked why their taxes are so much more than other websites. Got no answers. It's a scam!
Jennifer, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I booked a one night stay at a top hotel in sydney for our wedding "mini-moon". The booking process was easy and i received confirmation. I checked my emails again 30 mins later and i had received a CANCELLATION notice for the room. I had not cancelled anything. I don't know why my booking was cancelled. I had to re-book a room through the hotel and pay more. Not sure i would recommend this service. Still waiting for my refund.
Phillip, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. After further research regarding your reservation it has been determined your reservation was canceled by our Risk Management. If you have any further question we recommend you contact Getaroom Customer Service directly and request to speak with Risk Management. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity.
Sincerely,
Getaroom
Please please please read the fine print. Reservations can be cancelled but NOT REFUNDED!
Just lost $1.500 for a five night stay!
Florice, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this in-formation. On behalf of the entire Customer Service department with Geta-room, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.
Thank you,
Getaroom
Jenny,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
Ryan,
Thank you for providing your feedback! We hope you have a safe and fun trip. We’re always available if you need any assistance for future bookings and reservations.
Thank you,
Getaroom
I was calling to change a room that I had already booked and paid for to another person name within our organization. I simply wanted to put a different individual on the room receipt to reprint. This was not handled and never sent to me.
Brian, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Easy to navigate; free
Cancellation, good pricing.
Livia,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Kevin,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
First time using site. So far so good. I hope my room is good and not adequated die to booking through a third party site.
Fast, easy, and efficient. The price was right too! Thanks!
Danielle,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Do not ever do business with this company. They are an absolute scam. They mimic the original hotel site and then you end up on their page. The have a no cancellation policy even if you want to a month before the trip. This is a bad faith company that will charge you unnecessary fees. The are disgusting, money hungry, deceptive, and not to be trusted. DO NOT BOOK WITH THEM. I have an email I'm which I attempted to cancel and they said that I did not make an attempt. Do not use this company.
Jenny, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I booked a room with this site for a weekend getaway, at first they were unwilling to work with me to credit my account based on a very serious medical emergency in my family, however, they were able to remedy the situation.
M R., On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
I booked 2 rooms for 3 days I needed to cancel just 1 day they told me they couldn't cancel just 1 day they had to cancel all 3 and rebook it and I might not get the reservation back This company is the biggest Joke ever please stay clear of them you will be very disappointed if you do business with them.
Mark, Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.
Sincerely,
Getaroom
Book a room then my flight was canceled. I called the hotel directly who said they would refund me. When I called bookaroom.com to cancel they refused to. DO NOT USE THIS this website.
K W., We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Trustpilot.
Thank you,
Getaroom
I recently made a booking with a hotel in Edinburgh. I thought I was booking direct with the hotel, but as I found out later this was not the case. I was enticed by what appeared to be a cheaper rate. However when the confirmation came through I found that I had been charged $1400 for two nights accommodation! This was around $500 per night plus an additional $500 in tax recovery charges and service fees. This seems outrageous and I feel as though I've been scammed. I contacted the Hotel immediately by email and later by phone and was told that that that there was nothing that they could do to help me. I feel the booking process was not clear. Please be aware everyone.
Fiona, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Trustpilot.
Thank you,
Getaroom
I was shopping for a room for a stay at a motel and getaroom showed the lowest price. When I finished the booking price the final price was $50.00 more than the quoted price. I immediately called customer service and was told I could cancel and get a refund. My credit card statement shows they refunded the $50.00 but kept the room charge. I have reviewed their refund policy and it shows I would have had to cancel the reservation at 1:00 AM even though I didn't place the reservation until 9:30AM.
Robert, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Superb customer service during the reservation process
Rafael,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Big scam. Asked to be put into a SPECIFIC hotel - family funeral members were all staying at. They booked us into another - even after we stated the name several times. After confirming email we noticed it was not the correct hotel. Tried to get our money back, no deal. I would never recommend this company.
Also representative spoke terrible English.
L K., On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Responsive and resolved all reported issues. Felt like my complaint was adequately addressed in short order.
Lauren, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shelby,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom