GetaroomReviews 6,368

I didn't have any problem booking the hotel room, and I received the confirmation email without issues

I was quoted $206 for a two queen bed room for one night ok understandable it's a nice hotel. No they charged me a "tax and fee" that totaled my card charge to $336! They refused to refund me or cancel my room I was never even given the option to approve this amount, I have three young children and now have to borrow money for the rest of the way home because this SCAM stole the rest of my budget! If I could give them negative stars I would!

Easy to use and saved money compared to other sites. Happy so far. My hotel is in a few days. I hope everything works out.

I needed the reservation for 07-22-22-07-23-22 and they booked for the following Sunday and Monday

It's good, cheap, easy to use website, but I don't like mandatory reviewing

This is the first negative review that I have ever written. Do Not Book a Room with this Company. I used them to book a 4 nights stay at the Hotel Nolinski in Paris. I needed to check out of the Hotel early due to personal reasons. I contacted getaroom.com about my early check out and was told that I need to speak to the hotel directly and find out what their cancellation policy is. I was told by the hotel that I would only incur a one night stay as a cancellation policy. The Hotel only charged getaroom.com for two nights and informed me that I should receive a refund from getaroom.com for the last two nights. Getaroom.com ended up charging me for my whole stay and will not issue a REFUND. When I contacted the company I was told that was not their policy and I am responsible for the full stay. They should have informed me of their policy when I contacted them to cancel my reservation. I would not have checked out of the hotel. They deserve NO STARS. WORST EXPERIENCE!

Quick and easy money saved effort that lead to a nice room and friendly people eager to assist with my accomodations.

A straightforward and clear website. Saw it was related to Priceline.

DO NOT book a room with this company! SCAM! The cancellation policy is that you must cancel on the day that you make the reservation or you are screwed. This was NOT clear when booking. On top of that, they charges me almost $100.00 in fees! I thought I was making my reservation through the H Hotel but when I called to cancel due to a family emergency they said I had to call this company. The customer service agent I spoke to was heartless and rude. I have never had such a horrible experience with hotel cancellations.

After being disappointed with the service that I had originally received, customer service reached out and helped resolve the issue and took care of the matters at hand. Thank you for the good customer service.

I had to cancel my reservation since the customer care booked the room in different state with same city name. Gave her all the landmarks while making the reservation but still made the mistake. Told Ms. Maria to cancel it on the same call and was transferred to customer care and was on hold for 53 min. They told me they will check the recordings to work on refund.

Attempted x2 by calling them. Now they don't have the recordings of my call. So I was charged for someone's negligent job and I am totally dissatisfied with the experience and she ruined my trip. Please be aware and careful..

I had booked a room at a place back in March. I was charged over 55% of the room charge for some Tax Recovery Charges & Service Fees. Today, I needed to add another room and checked the pricing. The same charges and fees are now less than 30% of the room charge (same price for the rooms). Back when I made the original reservation, I did not pay attention to the ridiculous fees, but after seeing how they changed so much it makes me question what the heck are these fees for?

I was unable to travel due to testing positive for covid. Doing the responsible thing, I called the hotel and Getaroom to cancel my reservation and was advised that as long as I submitted proof, I would receive a refund. The proof was submitted immediately, and I called in to make sure it was all good - it was. Fast forward a week and I call back, noting that I hadnt received an update (was told 2 business days), and they said to call the hotel to get the name of someone at the front desk to verify that I did indeed let them know and to call back. I have done this song and dance over 6 times now, no resolve. I've asked for my case to be escalated/to speak with a manager on 3 occasions to be told that no one is available.

DO NOT book a room through this company - use expedia or equivalent instead.