GetaroomReviews 6,368

I originally wrote a negative review because it appeared that I did not receive a credit I was owed. I have recolved that, but still have somplaints:

1. If I had received complete information when I first called, this issue would have been resolved within a day--not a month.

2. GetARoom charges very high service fees, making the cost of a room as much as 50% higher.

3. Customer service is poor--they do not provide much information and are inconsistent in their responses and obviously have no authority.

4. I had to post a negative review and make repeated complaints before someone took my issue seriously.

I was sold a room that wouldnt fit our family luckly i asked a question weeks after i made the purchase or i would have shown up in Mexico with know where to put my family. I wanted a ocean view since well who wouldn't want to see the ocean from a nice balcony on your trip to the ocean. So they gave me a new room at an increased price (nothing crazy) no ocean view, but told it was a right now offer so take it or leave it type thing and since i already have flight plans had no choice really! Staff was very nice and tried to be helpful.

The first woman said we had to cancel the old reservation before we could book a new one. When that old reservation was done Robert came on the scene to say we would have to pay for the now two rooms booked. He was working on it with the local Hilton. I still haven't gotten the confirmation of its refund for the first room booked. He did verbally say it was fixed. But I spent over an hour on it. It was mostly on hold. I have never had so much trouble with a Hilton hotel. Makes me think twice about the future. I hope there will be no problem when I get there.

First of all the elevators didn t work and they was sendind the guests across a fake wall to get the maid elevator. It happens, ok
Then the card key was not working then back to the lobby considering the first point...
The bathroom is sad and basic. The floor suffered some water disaster. No iron table...
The bed is good and the shower powerful and fast to heat
Very noisy. You hear everyone in the corridor.
Definitely not a Hampton inn...

I reserved a room from this site and I have multiple complaints. The pictures showed a suite for the room I was reserving and paying for; however, once I got to the hotel they stated that there was no such room with title I reserved and I did not reserve a suite and was given a handicap room. I feel that this site is misleading and not only charges you high prices for rooms but make a you assume your reserving a better room then you are.
UPDATE: After I first wrote this review I immediately received a response from the site. They were very nice and eager to resolve the issue I had. I would give this site another try just due to the customer service of this site and willingness to resolve any complaints.