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Getaroom

2.3

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Getaroom Reviews Summary

Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.

service
379
value
304
shipping
39
returns
78
quality
275
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New York
1 review
0 helpful votes
Follow Albert A.
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After booking the hotel and being charged for the entire booking, i received the confirmation on my stay in hotel Kore Tulum retreat & spa resort From GetARoom. Right after I purchased the plane tickets to Mexico for my family. A day later a representative contacts me to tell me that the hotel that I reserved has been overbooked and my reservation is cancelled. Alternatively I have been given a hotel 28km or 40 minute drive away from Tulum the town I want to visit. I responded that this alternative choice is absolutely out of question as I have been planning to visit Tulum with my family for 2 years now! I have received no response ever since! I will be righting my reviews on social networks and internet space to warn people of this scam like service of GetARoom

Date of experience: December 19, 2017
Virginia
1 review
0 helpful votes
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The rate and booking experience was great. However, the communication tool was confusing and unhelpful. The host ended up just giving me her email address.

Date of experience: December 19, 2017
Georgia
1 review
0 helpful votes
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The Ritz doesn't disappoint
December 20, 2017

Great weekend away in Philly. Couldn't ask for better accommodations and top notch customer service. Highly recommended while visiting the city.

Date of experience: December 19, 2017
Georgia
2 reviews
0 helpful votes
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Made a good trip better
December 20, 2017

GetARoom saved me and the wife enough money on a room on Lake Shore Drive in Chicago for the two nights we were there to pay for all of our meals!

Date of experience: December 19, 2017
Colorado
2 reviews
0 helpful votes
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Very easy booking with GetARoom
December 19, 2017

I found GetARoom to be easier than expected and prices very reasonable. Will add more details once we are back from our travels.

Date of experience: December 18, 2017
Canada
1 review
1 helpful vote
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Made it right!
December 19, 2017
Updated review

Cheers to GetARoom for paying attention to issues brought forward and dealing with them. After no response from the rep that sold us the rooms, a less than pleased post on sitejabber, I was reached out to by getaroom and my issue was resolved. I didn't ask for the world, just the going rate for the room and not what I was charged. Very happily made it right. Very impressed that they cared enough to reach out and deal with it... Well done!

Date of experience: December 18, 2017

Make it right
December 19, 2017
Previous review

Booked with GetARoom, for a hockey tournament, Chris our rep got us a price of 109US, non cancellable, plus service fees and taxes a room. The same day other families booked the same room for 89 with no fees through the hotel! Many of us have called and have not go a call back from GetARoom to make it right. Do not recommend.

Date of experience: December 15, 2017
GB
1 review
1 helpful vote
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Great service vice from getaroom!
December 19, 2017

No fuss great discounted rate on a top hotel. Superb. Hotel itself had a few issues but that not getarooms fault

Date of experience: December 18, 2017
Canada
1 review
1 helpful vote
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I agree with a previous reviewer who noted that the website is not as informative as the other major sites- but the prices were better, their staff
Very helpful. When we had to cancel due to a schedule change, the process was prompt and efficient.

Date of experience: December 18, 2017
Canada
1 review
1 helpful vote
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Wonderful stay
December 19, 2017

We stayed here one week before christmas.
We stayed at city view room and saw beautiful Christmas market lights up. We also enjoyed swimming pool. Kids are excited could swim outside too! I want stay at Christmas time next year too.

Date of experience: December 18, 2017
North Carolina
1 review
1 helpful vote
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Charged $130 booking fee.
December 21, 2017

Booked a room in Deland FA for three nights. I was told that it was a Marriott property and that there was a microwave in the room. Upon check-in, I learned that neither was true. This company added $130 to my hotel bill as there cut. This is an absolute complete rip off scam. Stay as far away as you can from this boiler room con.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2017
Illinois
1 review
0 helpful votes
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Getaroom finds good rates
December 19, 2017

A bit confusing as to which company I was doing the deal with. I was searching for rates & availability thru several websites like: hotels.com, expedia, and tripadvisor. I found best rate via Tripadvisor, but when clicking on book reservation, was switched to Getaroom.
Beyond that it went smoothly with the exception of coming up with an acceptable password

Date of experience: December 18, 2017
California
1 review
0 helpful votes
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Book through getaroom
December 18, 2017

It's easy and the customer service is superb. Got the lowest price for the day on the hotel I'd like to book.

Date of experience: December 17, 2017
California
1 review
0 helpful votes
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On-point
December 18, 2017

Very attentive to my requests and no hesitations to get in contact with them. "I want a room facing the city". I only had to advise them with 1 email and when i arrived. Boom! Amazingg service

Date of experience: December 17, 2017
Australia
1 review
1 helpful vote
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Unable to do correspondence over phone
December 20, 2017

I have been trying to call the number and it gets redirected to intercontinental hotels. When i say my issue is with novotel they say they cant help me. Very annoyed

Date of experience: December 17, 2017
Texas
1 review
1 helpful vote
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Deceiving company
December 21, 2017

Booked 3 nights at Holiday Inn. Location was on the wrong side of town, called to cancel the wrong one while standing in the right one. And they refused to refund because the reservation was for the same night. We will no longer use GetARoom site for reservations and we will not stay at a Holiday Inn again. GetARoom said it was Holiday Inn that refused the refund. Holiday Inn said it was GetARoom... Don't use either one!

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2017
Illinois
1 review
1 helpful vote
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Easy reservation!
December 18, 2017

Quick response from service rep. Easy and quick completion, good price. Would use the service again without hesitation.

Date of experience: December 17, 2017
Canada
1 review
0 helpful votes
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Would use your company again
December 18, 2017

Customer service rep was great took care of all my needs and requests was prompt and polite. I will certain recommend your services

Date of experience: December 17, 2017
California
1 review
1 helpful vote
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Great Price
December 18, 2017

My price for a room at Vagabond Inn in Palm Springs was far better than the
Price quoted by the hotel and better than the other booking services. I was very pleased.

Date of experience: December 17, 2017
Germany
1 review
1 helpful vote
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Ppl kept walking in Our room and knocking on our door other than that it was ok, i dont see how a 2 queen suite is smaller than anything ivd ever seen in my life its me and my wife y they couldnt give us a king suite like i orignally ordered.

Date of experience: December 16, 2017
Montana
1 review
1 helpful vote
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Quick and easy
December 18, 2017

Withholding opinion until arriving at the hotel. I have never used this site previously and other sites that I have used presented problems st time of registration

Date of experience: December 16, 2017