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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Person I talked to was very pleasant and very concerned to provide the type room and date with a fair price for me.
The site associated through Trip Advisor indicated the Hotel costs were as per Canadian currency. Getaroom was easy to use however, when the payment transaction for the hotel booking occurred, it was in US currency. This is a shady way of doing business as exchange rates between currencies and especially credit card companies always fluctuates. I contacted Getaroom and they said that it was because they are a US company. Thats irrelevant as they should be charging the actual currency amount Cdn to the credit card as displayed on the website. Will not use or advise anyone to use Getaroom again.
I don't know her name but she was great. She walked me through it after a difficult process on the website, called the hotel and found me a room. She done good.
I booked on getaroom through Trip Advisor. I called the resort where I booked and was told that they saw my reservation but that the room type that I had booked and paid for would not be guaranteed. Furthermore, the hotel was completely full for the dates booked so there was a chance that I would be moved to another resort. Thankfully cancellation was easy and quick.
Misleading charges hidden fees worst customer service you think you are on the hotel web site but you are on theirs and not until it is too late they had crazy charges for what they call booking fees awful company never use them any positive reviews anywhere are by the company itself
Our reservation was not there when we arrived at the hotel, which caused a bit of a delay for us to check in. However, the customer care center handled everything smoothly and professionally solving the issue in around half an hour.
Very easy and the representative was helpful and pleasant
I was leary as the hotel itself stated they had no rooms, but she assured me they did and when I called the hotel the next day, they confirmed my room
I was in a great hurry, and they were able to get me a room where I wanted when I wanted. The price they got me was $159.00. I then found out when I got here that the actual price of the room is $129.00.
Do not GETAROOM, com! I thought i was at hyatt hotel/orlando airports site, which turned out to be getaroom. S they charged me $465. For what the hotel told me when i arrived was a $171. Room, and that they had never heard of such a price. The getaroom.com site showed all the cheaper room were booked, (that the hyatt said was simply not true) and only showed the most expensive room available, for $239. When i got my receipt i had been billed 465. For a room that was available thru the hotel itself for $171.
I called 3 times to getaroom.com help line, got put on hold for 30 minutes, and two rude, useless operators, one i asked if she could ask her friends to stop laughing and giggling in the background... AVOID THIS SITE AT ALL COSTS.
Not willing to change the name to my wife so she could check in, I had to work Friday night and I was going to meet her there Saturday morning. Happy Anniversary Getaroom
We were almost unable to get into the room because the door was broken at the lock. When we asked for a different room, they said we couldn't get another room until the morning.
The bathroom door was mishung and wouldn't close.
The so-called wifi was so slow as to be unusable
The breakfast was basically low grade dog food.
This was a complete $#*!hole.
Nothing wrong with the room but got scalped on the price. Quite offended at the charges and fees. We were quoted $81 and after purchase is was $110.
Property well portrayed, excellent rate offered (better than all others I checked), quick reply. I'll add GetARoom to my bookmarks.
Didnt show the hotel that i already Payed. So had to pay again. Tried to talk to someone about getting my money back and could not ever get ahold of a person.
When I called to inquire about the hotel in Chile, Debra was right there for me. She answered my questions capably and when she didn't know the answer she sought to find out by going directly to the hotel source. She was an absolute pleasure to deal with.
Best price available. I wouldnt hesitate to use this site again. I will recommend this site to others.
My experience with GetARoom was excellent. We were driving to Florida and needed a place to stay. The booking was easy to make on my cell phone and it saved us money. This was our FIRST experience booking with them and we will book with them again.
The lady that helped me, took care of me. I got what I asked for quickly, with h no pain. The was friendly and efficient to look after me.
I contacted customer service because I booked the wrong date for a room at Hilton Garden Inn Your service rep went above & beyond to help me.! She contactedvthe hotel to inform them what had happened as the booking was non refundable.
The hotel allowed the rep to cancel the reservation & rebook the right date She then made request for a refund on the first reservation. She is a very valuable employee you are very fortunate to have her thank you so very much
Very user friendly. The reviews published by customers really helped me to make my choice. I would recommend this site to my friends
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members