GetaroomReviews 6,368

I was a little nervous after reading some reviews about GetARoom but felt that there were more positive reviews then negative so booked. The hotel price was SO good. Some people complained about the "extra" charge for tax & service but it was even lower then some I had seem. The hotel room was for the end of Nov. 2018 After booking the next day I called the hotel to confirm our booking and there was NO booking- all the negative reviews came flooding in. I called the number the GetARoom had listed thinking it would maybe say "No longer in service" and had run off with our money HOWEVER got a very helpful person who explained they do not book their rooms until two or three days before needed. WHAT! She then asked if I would like to have it booked now and I said please and she did and it is. I called and it is booked! So, great room price and service.

I purchased a 2 night room stay and pay extra to make sure I could cancel. I had through Jan 5 for changes and cancellations. At first, I needed to cancel a single night because of work. I called. First, the CSR could not find the reservation. Finally she found it. I told her I needed to cancel a day. She indicated I couldn't cancel a single day and that I had to cancel the reservation and reserve for the other day. OK. I told her I paid additional in case I needed to cancel. She canceled it and set up the new reservation. Unfortunately, she failed to give me the reservation I had paid for initially, one with no penalty for cancellation. I had to cancel the second day, but when I went to cancel, I found I was going to get charged for the room because of the CSR not giving, me the same reservation. She did not include my cancellation of Jan 5th. This is horrible customer service. I would have been within my required time frame for cancellation, but because of her, I ended up paying over $100 for a room I couldn't use. Horrible customer service. Don't use a service like this if they are going to change the room requirements without your permission. I don't like paying for nothing and I'm sure you don't either.

Let's start by saying that I was charged three times for one room which is no where near fitting to be a 5 star hotel and I'm still waiting for my reimbursement to be credited back to my credit card. Not one room had a Bible in the nightstand drawer. That alone tells you a lot about this disgustingly dirty motel. They had cigarette burns all over the comforter and blood in the face washcloths. Electric sockets we're limited and inoperable. And last but not least, they had holes in the corner of the windows in the middle of the snow storm. Rent a room there at your own risk. I strongly advise you to go elsewhere with your money.

We were traveling with our dog, and I found an ad for Hampton Inns, and the hotel looked nice. I called the number listed I found on the internet to see if they were pet friendly. The representative I spoke with said yes they were, and he said I could book over the phone. The total he gave me was almost $50 more than listed price. I asked several times why the huge difference in pricing, and I was told local taxes. We arrived to check in to the hotel about 10 minutes after I booked online. At check in, we find out the hotel is not pet friendly, and I had booked through a 3rd party. I was never informed that I was talking to a 3rd party and the representative acted like he represented Hampton. We tried to cancel our room with Hampton because it wasn't pet friendly, but we were unable to because it was booked through a 3rd party. We were forced into staying, and my husband went out hourly to start our vehicle to Make sure our dog stayed warm. We are currently fighting the chargers with our credit card.