GetaroomReviews 6,368

I MADE A RESERVATION AND IT SAID FREE CANCELLATION. 2 WEEKS PRIOR TO MY ARRIVAL I CANCELLED. THEY REFUSED TO REFUND THE MONEY. I CONTACTED AMERICAN EXPRESS AND ONLY GOT HALF OF MY MONEY BACK. THEY CHARGED A CANCELLATION PENALTY AND A PARTIAL USAGE OF LAND AND AND AIR PACKAGE. NO ONE SHOULD EVER USE GETAROOM.COM AGAIN. THIS IS A TOTAL SCAM.

Booking was clear and quick, however, I was not aware that it was through GetARoom, since I was on the TripAdvisor website.

Hands down the best price, and very quick to send the hotel confirmation. Now fingers crossed everything goes smoothly with check in at the hotel.

Very easy to book and great price for an upscale hotel near Milan center for weekend trip with sisters

We were traveling back to SWFL and was caught in the snow storm on 1/3/17. We needed to find a hotel room quick! We were able to secure a room in Savannah within minutes!

I had questions before I booked the hotel and live chat was an option to get my questions answered. Within seconds my questions were answered and the rep even offered to stay on until my transaction was complete.

We had a non refundable reservation in my daughter's name and she passed away. The hotel would not refund or modify the reservation. Getaroom refunded the hotel even though it wasn't their responsibility. I thought that was terrific.

I sent an email asking a questions about my reservation and an early check in.

No one has responded to help but they are asking for a review on my experience?

Other than this everything was seamless, but sheesh c'mon now.

Since we were late in booking our hotel, it was difficult to find rooms for a reasonable price. Thanks to getaroom we were able to find a good hotel at a good price

It seems pretty convenient to use and navigate through. The pricing seem to be pretty much competitive with other pricing sites.

Booked the incorrect city and called within 5 minutes and got zero assistance in changing to the correct city.

This was an easy way to book a hotel. The room rate was fine and I have yet to be scammed as a result of using this site.

Stress-filled time trying to book trip w/ air, car & hotel. Hotel part was a snap. I hope the stay will be as hassle-free!

I wanted to add a night to my nonrefundable ticket. After a bit of back and forth, we cancelled my reservation without a fee and rebooked it for the longer stay. Total cost was not much more than the original. Thank you

I was pleasantly surprised by my room. Nice bathroom, shower and kitchen. They need to put more sugar and creamer in rooms.

I was looking for a room with a fireplace. Once I found the room I wanted I searched for the specific hotel. The price on GetARoom.com was impressively lower than any of the websites I had been using. I haven't used GetARoom.com before but will definitly use it again.

One of the rooms I booked had no heat, a broken phone, no fridge, and blood stains on bedding. Another room was obtained, but the infrastructure is old and is in poor maintenance condition, with unapologetic staff.