GetaroomReviews 6,368

They use false ads on Google to look like hotel website. When I called and asked if this was the hotel website for the Mirage hotel they pretended it was. I asked about my hotel rewards and they put me on hold, then came back and said sorry you have no rewards at this time. After booking the hotel, and receiving the booking receipt from a 3rd party, I realized I was duped. I called the hotel and they said, I had rewards and companies like this place fake google ads everyday. CHEATS

We were in Boston for an emergency hospital trip for our grandson and needed a room for the night. We saw that there was a hotel next to the hospital and your site had the best rates. A half hour after booking we walked over to the hotel who had no record of our reservation. When I called customer service I was told that since it was a last minute booking it takes longer. What on earth is that supposed to mean? I should have just paid the extra $20 hotel rate and booked a room at the counter. We waited in the lobby for nearly 45 minutes while you made several calls to the hotel, and it was clear that whomever I was speaking with didn't know what was going on as they still had me on hold when we entered our room. I stayed on the phone in an effort to not be rude but after being in our room for five minutes and still being on hold I simply hung up. At a stressful time for our family this is the last thing we needed. I will not use this service again.

Update: After I posted the review, I was contacted by a customer service rep by phone who offered me a full refund on our room for our trouble.

I called back to verify my reservation after I called the hotel to verify and they told me it took up to 72 hours to send over because it was in a different system come on this is 2018 thats bull and I ask if I would receive another confirmation and they sad no and was there anything else and continually tried to end call without my satisfaction of course I am going to call hotel back to confirm because I dont wont to show up and not have room

Without my consent, GetaRoom.com cancelled my reservation. I spent 4 hours of time, both personal and company, untangling a mess that GetaRoom.com created. I spoke with four different representatives, one of whom told me that "the system says the reservation was cancelled by the customer." Another told me, "The system says the reservation was cancelled by someone named Crystal in Los Angeles." (I didn't cancel my own reservation, and for the record, I'm not Crystal in Los Angeles.) "Maybe there's been some fraud," said another Customer Care representative, without further explanation, and then went on to ask for my credit card to rebook a reservation I had made over two months prior.

After being transferred numerous times, cut off, put on hold, I was finally--at my own insistence--able to speak to a manager in Sales. Danielle was the most clear and helpful individual I had contact with in FOUR hours.

While my reservation was rebooked with a very marginal discount, I was stunned that an upgrade was not offered. Perhaps that was beyond the power of the people I spoke to. Nonetheless, a $125 discount on an original reservation worth nearly $2,000 does not begin to balance the lost time I experienced, much less the stress of having fraud invoked while someone simultaneously asked for my corporate credit card after cancelling my reservation without cause, and the insult of being told that maybe I cancelled my own reservation. For a training that I booked months ago.

Further, I would have made my initial reservations directly through Hilton. Unfortunately, what I thought was a direct link from Hilton was in fact GetaRoom.com's pop-up. I will need a very convincing response to use this service in future, recommend to any of my friends, or share with the hundreds of colleagues in my work network, who also travel frequently.