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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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How cool is a salt water pool, I'm not sure because it required me to go outside. Awesome in the warmer temps I'm sure. The general manager is great! I got a head cold during my stay and they did everything to make me feel better. Very friendly caring respectful staff! Thanks to all!
Easy process and great rate. Have stayed at this hotel before and overall was extremely pleased great accommodations nice restaurant
I have never had a worse experience dealing with a booking agent. I was cut off multiple times, they led me to believe they were affiliated with the hotel, told me variously that the wedding block was sold out, the price for the block had gone up and there were only three rooms left in the entire hotel, so I had to pay their inflated price or be blocked out. None of that was true
The only reason I'm giving this place a 4 is because I ordered a king sized bed and they ended up giving us two queens. Other than that, the place was clean, the bathroom was large, and the staff was SO NICE. If you want to be close to the parks and Disney springs, then I would definitely recommend this place.
Staff unable to communicate and as a result they screwed up my reservation even after I repeated it several times. Then refused to let me speak to their supervisor! I will never use your deceitful site again. Thought I was calling the hotel direct not some foreign business which forced me to pay upfront. They SUCK!
Getaroom provided a large variety of hotels to select from for a recent trip to Denver. I got a great rate. No issues at check-in or check-out.
I created my reservation - with getaroom(I was passed here by a 3rd party).
I was was then unable to edit the reservation!
Had to cancel the reservation, then had to wait 12 hours while it was processed, the re-book. That's pretty lame.
Also, when you search for a particular hotel getaroom does not find it.
I had to do a google search with getaroom & the hotel name as my criteria.
Letting google do the work showed the hotel was there!
There is nothing to like about the website, it is an abject failure
My rep Karen was so easy to work with and efficient! She guided me to make the best choice for my family and I on a hotel room. Polite and respectful. I will use this service again in the future due to her help.
Had to make a quick reservation. They had the best price I could find. Had to cancel for a change of plans and no penalty and quick refund.
Never heard of this site before until trip advisor linked me over. They had the best price and an easy booking process. Thanks guys!
Booked a TripAdvisor hotel with GetARoom and it was much less expensive than the the other travel websites.
I appreciated the cheaper price. I wish there was a senior citizen discount. I went to the website of the hotel and it was $40 more for the room before taxes. The customer services person told me to go online and it would be cheaper.
The customer rep was able to find me a good deal, but i felt as if i was rushed the entire time, like they were trying to get me off the phone.
The room was not clean. There was so much noise. Not a quality stay at all. I would not recommend anyone to stay here. Run far away as you can.
Booked a room through GetARoom. I thought the tax/service charge was extreme, however, when a mistake was made and the hotel revealed how much it was charging GAR then I knew that their charge was ridiculously excessive. NEVER AGAIN!
Get a room was fine. However, this hotel charged extra fees for something we did not use, request, or want. The service at the hotel was horrible due to complete lack of training of employees. I would recommend saving your money and going somewhere else.
GAR staff intentionally changed my two room reservation from 2 adults and 3 kids to 6 adults and included a hidden surcharge of $1000 that increased the total bill by over 20%. Countless hours on the phone where they refused to take responsibility for even basic customer service proved useless. They are skilled in redirecting, delaying, pointing fingers - everything other than resolving problems. Never received a refund for their error. Do not ever use this service!
Charged and refunded money for a room that was listed available and was not available. Dont charge people before the room is confirmed available
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members