GetaroomReviews 6,368

I've used your service two times and both times were unsatisfactory. This time I specifically requested a room with 2 double beds. My friend and I are 2 unrelated ladies and have no desire to share a bed. I could not understand most of what Carlos told me. He needs to slow his speech.

May 31 - June 1, I stayed in the Quality Inn in Clarksville TN to attend my younger brother's funeral. There was at least 15 people from our family staying at that motel. Instead of charging me the $192 they charged my credit card $312.95... in spite of them giving me a receipt for the $192.

I went online to make a reservation with a hotel in Killeen, Texas (Shilo Inn). I was first directed to a third party site and looked for the hotel's direct website since I do not reserve through a third party. What I thought was the hotel's direct site was actually getaroom.com. I discovered this after I booked a room and was charge over 50% in taxes and fees! I questioned getaroom.com and they stated that was the taxes and fees for the service. I immediately cancelled the reservation and went directly to the hotel. They booked the room for the same price, minus the "service" fee. I saved nearly $80.00

I thought I was booking through the Willard Intercontinental; turns out I was actually on a clone website created by GetARoom. They charged me an additional $104 in fees and refuse to refund. I have reported this business to the BBB. Unfortunately because it's a company that imitates other reputable hotels and organizations I don't think I could have known this until it was too late. Their customer service is abysmal and rude. I have reported them of fraud through my credit card company as well.

First of all, I didn't even realize I was dealing with an outside company to make my reservation, so was very surprised to see a strange fee attached to my receipt that amounted to about an extra 3-nights of stay at the hotel I booked! Yes, almost $152 extra for the booking! "Tax recovery and service fees" it says, which is quite a clever scam, indeed. On top of this, we did not even get an accessible room with bathroom grab bars as was promised. Overall, feeling very disappointed and cheated by this experience. At least I realize I'm not the only one scammed... but, as you might imagine, I sure would like to "recover" my excess payment!

Last time I checked the definition of fraud was wrongful or criminal deception intended to result in financial or personal gain. This EXACTLY describes what getaroom did. I travel multiple times a month for work and had no idea that I was not on the Radisson Blu website. That is, not until weeks later when I got my credit card statement. I booked one night at the Radisson because it was close to my client and my usual hotel was full. My emailed receipt was for $287.98. Fast forward a couple of weeks and I get my credit card statement with a charge of $454.84 from CCI*HOTEL RES. It's not until I am in the midst of disputing the charge that I find out CCI is not even the Radisson but a third party called getaroom. Initially I disputed $166.86 of the charge thinking that the Radisson had made a mistake. Come to hear from my credit card company that this scam company says that I agreed to this fee when booking on their site. I did not even know I was not on the Radisson Blu website! Saying I agreed to a 50% surcharge is equalivent to saying I signed a waiver that says it's ok to rob me. Why is this scam company still in business? BEWARE!

I booked two rooms online. I was unknowingly redirected from the hotels website to this horrible company! After booking the rooms (which were not listed as non-refundable only that hotel cancellation policies apply), I almost immediately received notification that my credit card had been charged nearly twice the amount of the quoted price. I then received a "receipt" from getaroom.com. They charged an exorbitant "Tax Recovery Charges & Service Fees" to which I have been unable to get a clear definition on. Considering most hotel taxes run around 8 to 12 percent, nearly $110 on two $120 rooms is excessive. When I arrived at the hotel to try and split the rooms between me and my coworker, I was told it was a "confidential " rate and that they could not touch it. I called getaroom.com customer service line (but let's be real, customer service is not something they are interested in), and of course hey we're ZERO help. So now I'm stuck with an excessive charge for two rooms, no detailed receipt as to what these charges entail, and trying to explain it to my expense report auditors! DO NOT USE THIS SITE PURPOSELY: AND BE EXTREMELY CAREFUL BOOKING ONLINE, THEY CLONE HOTEL WEBSITES!

I booked my room directly through my hotel as I always do, somehow I was picked up by this third party scammer get a room. They pretended to be the hotel. I pre paid $1563. 49 for a suite with a kitchen. I needed this because my husband was scheduled for a life saving open heart surgery for a terminal condition. It was very high risk. I got to hotel and only received a basic room. They told me that's what my reservation was for and that they were only paid $1094. There was nothing they could do they said because I booked through third party. I was shocked. I had stayed at this hotel several times before. Why would I use a third party. Because I was so stressed about the surgery I just let it go. When I checked out early because my husband did so well. I was told I would be refunded the money through the third party. My total stay cost $590.55. They refunded this company for my early check out. I finally found out who this company was through several calls. I requested my refund and they told me they would look into it. The next day I received an email stating no refund for early check outs. But they received the refund. They didn't even address the fact that I didn't get the room I paid for. They lied to me in the beginning and told me if I cancelled or checked out early I would only be charged a fee of $12.99 which they charged me anyway in addition to the $1563. The hotel refused to give me an invoice because I went through a third party. They said they would give it to me which they didn't. So I had clerk write down my charges. Get a room stole $972.94 from me. I'm currently disputing this through my bank. They should be charged for fraud after all the complaints I've read. This is clearly illegal.

DO NOT USE GETAROOM.COM UNLESS YOU WANT TO PAY 200% MORE THAN WHAT THE ROOM COSTS. THEN YOU GET TO THE HOTEL AND THEY DONT EVEN HAVE YOUR ROOM BOOKED OR SHOWN PAID IN FULL. I HAD TO WAIT AN HOUR TO GET MY ROOM. THEN THE SECOND NIGHT IN I HAD THEM KNOCKING ON MY DOOR AGAIN SAYING THEY DIDNT HAVE A CREDIT CARD ON FILE AND THEY NEEDED MY INFORMATION AGAIN. THIS WAS COMPLETE BULL$#*!! I AM SO UNSATISFIED WITH THIS SITE AND THEIR CUSTOMER SERVICE. THE HOTEL MANAGER EVEN SPOKE TO THE LADY ON THE PHONE AND ASKED WHY I WAS BEING CHARGED MORE THAN $100 MORE THAN WHAT THE ROOM COSTS PER NIGHT. THE LADY ON THE PHONE WOULDNT ALLOW ME TO CANCEL MY RESERVATIONS AND REFUND MY MONEY. I WILL NEVER USE THIS SITE AGAIN AND I AM GOING TO FIND EVERY SITE I CAN AND POST A REVIEW TO LET EVERYONE KNOW NOT TO USE THIS SITE.

I thought I was making a reservation on Trip Advisor but it turns out it was with getaroom. This company is either shady or stupid. There was a mix-up with my reservation at a Hampton Inn in Springfield, Missouri. I MAY have made my reservation at a different Hamton Inn. I'm still not convinced I did. Because in the process of two completely unsatisfactory 20 minute calls to getaroom, they claimed at one point that I made my reservation at some other hotel I never even heard of. Then there appeared to be a mix up over the date. The whole thing was a confusing mess.

At any rate, I had prepaid my reservation. So not only was there no reservation at the Hampton Inn where I stayed and I paid a higher rate, but getaroom insisted I pay for the first night at the hotel I did not stay at or (knowingly) make a reservation at. When I protested they insisted that the one night charge would stand. When I called my credit card company they said that I was still being charged for all 3 nights!

I now have a call in to a TripAdvisor Site Supervisor to discuss why they would allow themselves to be associated with an online booking service MORE THAN HALF of whose ratings contain a single star - the lowest possible rating. I was told by a person at TripAdvisor that it is the hotels who choose their booking services. So I also have a call in to Hampton Inn. I also plan to contact the Better Business Bureau as other reviewers have done. This so called 'service' should be shut down. I am a retired schoolteacher and I am not giving up. This sort of dishonesty is a crime. And these people should be punished for fraud.