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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
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They kept me up to date on the entire process. I plugged it in and programmed the theft system (perfectly normal for this application) and the car worked perfectly. An extra thanks to Miguel P for the follow up call. This is a great company and I will use them again!
The computer was install but it didn't start with the original key even after following the instructions it still didn't work customer service bad experience
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
From start to finish I had a wonderful experience ordering the replacement ECU for my 30+ year old Honda. It arrived in a few quick days and worked right away! Now I can get back to enjoying driving and working on my lifelong project. Can't give enough thanks and gratitude to this company for all they do!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I am, very pleased with and appreciate the customer service. I ordered a computer for my F150. I thought they I had ordered the right one. Turns out that I did not. I received an email and phone call to discuss options. I was able to get the correct part done with the help of Rachel R. She was so kind and helpful. Explained everything and I was able to pay the $20 difference over the phone. The email updates are also a huge plus for me!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I Want To Truly Thank the Nice Lady Regine.,( I hope I spelled her name right, forgive me if I didn't), who helped me today. She was very Kind and Considerate and also very knowledgeable of the product I needed to purchase. She was Very Helpful to me, and a Sincere Blessing to me also. Thank You My Dear Friend. May God Richly Bless You and Your Loved Ones, Always. Amen.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Flagship 0ne 100% top notch. USPS 25%. You should warn the purchaser that a signature is required for delivery. The USPS rep, left an unable to deliver note. I went on line and rescheduled deliver and received confirmation that the package would be delivered the next day. Two days later still no package. I was referred to the wrong post office initially and once I got to the correct location, my package was misplaced and could not be located. It took an extra 4 days for the package to be found. And only after I went to the second post office and went through the experience of answering questions several times so the staff would keep looking.
Computer works fine as far as I can tell. I am in the process of getting my truck thru SMOG certification.
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Kamille's patient and dedication is directly related to my decision to purchase from Flagship One Inc. Her demeanor is just the right temperament required for this important product.
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I highly recommend.
Very curtious, polite, knowledgeable.
Fast. The lady was so nice to deal with.
Customer service like this is truly rare.
Please keep up the amazing work.
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Very professional and good communication
PCM worked as designed
Return packaging could be more substantial
Bolt hole had poked through envelope due to rough handling by USPS
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Received a call from Mary MC to verify my order information. She was very polite and professional. Mary explained shipping and warranty info.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I ordered a new ECU for my 1991 ford. They figured out I was ordering the wrong one and even though the right one cost more it felt good to have them watching out for me. And now my truck runs great
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Overall, the experience of purchasing a rebuilt PCM was very satisfying. The shipping was very fast and emails were sent throughout the entire process from order to delivery. The PCM came programmed to my vehicle only requiring me to program my keys to the PCM which was done using the free software extended license from Forscan and OBDLink cable. I was having trouble with the engine stalling due to intermittent signal loss from the PCM to the fuel pump controller. The rebuilt and programmed PCM solved this issue.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I have installed the computer weeks ago and driving my car for awhile to see if any malfunctions or other issues with the computer.
On 01/******* my electrical system started to malfunction and my car went into a reduction of power mode. I reset the computer by disconnecting and connecting the battery cable, evrything returned to normal for about 30 minutes then it hapeened again. I had to reinstall my old computer.
Thanks for the review and rating!; we truly appreciate you taking the time to share your experience. We’re always looking to improve and hope to have the chance to serve you even better next time. Don’t hesitate to reach out if there’s anything we can assist with!
Works like it's supposed to. Only thing was I has to clean the pins before installing had some kind off coating allover them that seemed no good.
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I will say this with flagship 1 that it has the best customer service in this industry I have ever come across! They not only are there 24/7 but they call you right back after calling and they go above and beyond to make sure that you are satisfied on all corners. I was replacing a ecm in my 2011 toyota sequoia and it came faster than there estimated time of delivery and they even send you an email to see if there product was ok and fixed your problems! I will from now on recommend them for any computer/ ecm, pcm replacement! Thank you guys so much for such great customer service and products A++ in my books keep it up!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Found part online and they contacted me right away and corrected my mistake on car model. Once I had the correct information the order was processed and should take care of my issue.
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Worked through an issue with Prince and he was great. Their chat customer support resource is excellent. I usually avoid support chat but FS1 has it down to a science with a responsiveness and lightning quick help through an actual person on the other side. Today, the other person was Prince and he was so helpful.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I placed the order on line. They called me to reconfirm my vin number. A few days later, they notified me it had shipped. A couple days after that, it arrived at my house. Shortly thereafter, I installed it and it works perfectly.
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Called flagship one on Saturday at 5:30 pm and placed my order pre programmed unit came within 7 days and it worked like a charm
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!