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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Since I placed the order, they were constantly sending information about the programming process, etc., of the module and before sending it, they called me to confirm what they were going to send and when the module arrived, it came with clear instructions for a problem-free installation and the vehicle is already fixed and is working perfectly.
The only complaint I have is not-so-gteat communication.
Shipping was acceptable and the module worked fine.
Part worked perfectly with no problems. Very happy with this product would highly recommend
Michael, thank you for sharing your positive experience! We're thrilled to hear the PCM worked perfectly for your 2005 Dodge Dakota, and we truly appreciate your recommendation. Looking forward to supporting you with any future needs!
Quick shipping great service would definitely do business with again
Dennis, thank you for your kind words and for acknowledging our quick shipping and service. We're thrilled to hear you had a great experience and look forward to serving you again in the future. Your feedback means a lot to us.
Kent, thank you for sharing your enthusiasm! We’re delighted the parts fit just right and arrived quickly—your satisfaction truly means a lot to us.
It is not plug-and-play, I installed the ECU and the car turned off immediately. I am trying to find the solution
Simple, fast and worked perfectly. Looked my car up and gave my vin number, once part arrived it was installed in less than 10 minutes since it had an easy access. I would recommend!
Hi Darren, thank you so much for sharing your experience! We're thrilled to hear the part was such a perfect fit and that installation was quick and easy—there’s nothing better than saving money and time! We appreciate the recommendation and look forward to assisting you with any future projects.
Ordered the part, it shipped with in a week, was exactly what was needed/
Hi Brenda, thank you so much for sharing your experience! It's fantastic to hear the part arrived quickly and fit perfectly—drawing a time connection like that really makes our day. If you ever need any assistance or recommendations in the future, we're always here to help keep your van running smoothly!
It was not quite as seamless as expected. When i first installed the unit, it had a bunch of codes inside, and an oil light even before i finished the key relearn, codes that i did not have with the old unit. Then, i got a P0315 code for a crankshaft position variant not learned that would not go away until i took a professional scan tool and did a crank relearn! It took 2 more times to clear that code even though the tool said it completed successfully. Then, i was also getting a P0171 code that would not go away until i changed the MAF sensor, yet i did not get that with the old unit either. After relearning, changing and code clearing, now, it is working fine!
WAS TOLD IT WOULD ARRIVE IN 5 DAYS IT TOOK 3 WEEKS. VERY UNPROFESSIONAL, DIDN'T HAPPEN JUST 1 TIME. BELIEVED THEIR LIE TWICE. WOULD RECOMMEND USING A DIFFERENT COMPANY. ALSO THE COMPUTER WAS NOT PLUG AND PLAY. HAD TO HAVE KEYS PROGRAMMED AFTER BEING TOLD I WOULDN'T HAVE TO. VERY DISHONEST PLACE. USE AT YOUR OWN RISK YOU HAVE BEEN WARNED.
ECU works perfectly and is an outstanding value. I was able to repair our 2010 Traverse at a fraction of the cost of what the dealer or even what an ecu from one of the major parts retailers would have cost.
Thank you so much, Michael, for taking the time to share your thoughts! We’re delighted to hear the ECU is working perfectly and that you found such great value. Knowing we helped get your 2010 Traverse back on the road smoothly makes our day.
I received great service being given emails even befor the package was shipped to keep me informed as to what was going on. And receiving an ECM that fixed all the problems I was having.
Emma, thank you for sharing your experience and for allowing us to assist with your ECM needs. We truly appreciate your kind words and are delighted to hear the updates kept you informed and renewed confidence in your vehicle’s performance. It’s a pleasure to serve customers like you!
Great experience. Everything worked fine. Would buy again.
Thank you for your positive feedback, Jenings. We're delighted to hear everything worked fine and that you had a great experience. Please know we're here to assist with anything you may need in the future.
Incredible products at incredible pricing. Customer service is also spot on. Will use this company any chance I get.
Lucas, thank you so much for your enthusiastic feedback! We're thrilled to hear the products and service exceeded your expectations, and we truly appreciate your loyalty. Looking forward to providing you with top-quality parts whenever you need them.
Great service and received exactly as described. Installers were amazed at the ease of programming after installation as this is a result of the product and it's preprogramming.
Daniel, thank you for sharing your positive experience—it's encouraging to know the service met your expectations and eased your installters’ work. We're grateful for your trust and look forward to supporting you with quality and care in the future.
The procedure for ordering was easy to follow. The only reason for the score is I don't yet have the part. If it arrives and is as described once installed then I will whole heartedly give a five star.
It was super slow process, it took a month to get the part. No communication between program department and customer service. Customer service was in contact without any help, just waiting for programming.
They were very helpful and fast on shipping and they were very affordable and honest I would recommend anyone 2 them I will make sure 2 call them again if I need another part 4 my suv
Thank you so much, Peggy, for your kind words and recommendation! We're thrilled to hear you had a fast and trustworthy experience—looking forward to helping you with your SUV parts again in the future. Your support means a lot to us!
Fast and easy ordering at a great price with lifetime warranty can beat that thanks.
Thank you, Tony, for your kind feedback. We're glad the ordering process was simple and that the lifetime warranty gave you added peace of mind. If you need anything else, we're here to help!
I installed the ecu and I now have a fuel issue the injectors are having a issue and so is the lift pump I don't know what it could be I took it to autozone to get a engine scan and it says ecm/pcm interval issue
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Jaime, we’re thrilled to hear that the clear communication and detailed instructions made your installation smooth and your vehicle fully functional again. Thank you for trusting us with your order—everything highlighted reinforces our commitment to support you every step of the way. We look forward to assisting you with any needs in the future!