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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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New PCM for my F350 truck got her up and running like new. Perfect match and prompt service. Thanks.
Thought was definitely plug and Play excellent experience with this company
John, thank you for sharing your great experience and your kind words about the plug-and-play service. We’re committed to making every step seamless and look forward to supporting your needs again soon!
Was worried if this would work. Just plugged it up and everything seems to work great. Huge problem solved!
Matt
Thank you so much for sharing your experience, Matt! We're thrilled to hear everything worked perfectly and helped solve your issue—knowing we made a difference means a lot. We look forward to supporting you with any future needs!
I originally got on the website to look for a PCM for my 2006 F-150 and they had a ton of choices, almost overwhelming amount of choices so I decided to call their customer service line and they were very helpful. They got me the exact part I needed. They were very prompt to send emails every step of the way and to update me. Honestly the service was so good it was suspicious. I thought it was a scam, but it wasn't, it was good. Got parts installed it worked great.
Thank you, Raymond, for sharing your fantastic experience! We're thrilled our team could help you find the perfect part and keep you informed every step of the way. We look forward to assisting you with any future needs.
Bought an ECM. It doesn't work. Keeps throwing a code that makes the vehicle undrivable. I have attempted to make contact twice and gotten no response either time.
Edit: They called after this review and made everything right. I got to return the product and was issued my refund. Great customer service once they contacted.
The ecm was delivered and truly was a plug and play unit. It solved the intermittent problem and I now have a smooth running 1996 Toyota T100 with only 407,800 miles.
Thank you, Norman, for sharing your experience and fantastic mileage milestone well supported by the solution we provided. We're committed to helping keep your Toyota running smoothly and look forward to assisting you with eagerly addressing any future needs.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
When you're just guessing, you have to trust somebody. Trust these folks.
Douglas, thank you for your trusting words and for choosing us when things were uncertain. We truly appreciate your confidence and are committed to continuing to earn your trust with every product. Your feedback means a lot to our team!
Somewhat disappointed. The ECM i ordered was supposed to be pre-programmed but wasn't. Since it took a while to arrive I decided to have a dealer program it instead of returning it for you to do.
Very easy to navigate. Looks like good quality and service.
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree.
I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new!
Thanks for a great product and service!
Jerry, it’s fantastic to hear that the replacement computer not only arrived promptly but had your Jeep feeling like new again—with fingers crossed, three bolts and four connectors is beginner's luck squared! Thank you sincerely for sharing your experience; your trust and satisfaction truly mean a lot to us.
Thank you so much for your fantastic review, Mark! I'm thrilled to hear that the electronic module exceeded your expectations and works perfectly. We truly appreciate your kind words and support.
Flagship did a great job in providing a good price with fast shipping. They maintained great communication during the whole process. The part was accurate and has been functioning perfectly.
Thank you, Derlin, for letting us know how well the process went from pricing to shipping and support — we truly appreciate your trust and are glad the part is working perfectly for you!
Smooth and seamless transition! Computer wasn't exactly brand new, but the updated functionality was an overall plus! As expected, the car initially ran pretty rough for about an hour before finally settling down to lower rpm's! I allowed it to idle for some time in the driveway before testing it out on the road! 1 month into it, so far so good!
Both the ficm and pcm was plug in and go. Worked as it showed without any problems. But communication isn't very good.
My old spare truck refused to start. The problem was diagnosed as a dead control module. My mechanic recommended Flagship One. I ordered the part, it came, got installed, and solved the problem. I am satisfied.
Thank you, Robert, for sharing your experience. We're glad the control module arrived promptly and got your truck running like new again—wishing you many trouble-free miles ahead!
When I received my ecm, and installed it the check engine light and traction control light both came on. There were codes for corrupt or not programmed files. Had to pay another 100 bucks to have the ecm reprogrammed to fix the issue and got no response from flagship one.
Worked on cars all my life...Very rare these days to deal with parts people that treat you like Flagship one...I'm coming back!... and telling fellow mechanics too!... Thanks Flagship One!
Daniel, thank you for your kind words and loyalty—our team takes great pride in providing service that earns the respect of vets like you. We’re thrilled to be your trusted resource and appreciate you sharing your positive experience with fellow mechanics. Looking forward to welcoming you back soon!
Fast delivery, and Services. Great product all as expected when received.
Carla, thank you for your kind review and for highlighting our fast delivery and service. We’re delighted the product met your expectations and appreciate your feedback very much!
I should have mentioned that my truck has an immobilizer, and at this point still won't start. Can I bypass this or am I basically stuck with an ecm that won't work for me. Kinda ready to give up.
I had a great experience it took a little longer than expected but I understand it's the holidays. I put the computer in and still could not get the key programmed to it..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ricky, thank you for sharing your experience and letting us know the new PCM matched your F350 perfectly. We’re glad our team could help get your truck running like new again, and we look forward to supporting you with any future needs to keep everything running smoothly. Safe travels!