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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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From the moment I spoke with their representatives, they listened, advised and then shipped my product that seemingly arrived in less than the time quoted. And while I am having issues with the completion of the installation, that I did not anticipate, and cannot attribute to FLAG, I would recommend them to anyone else who needs an ECM.
My ECM for my 2003 Chrysler Town & Country went out and Lyka C. Was amazing to make sure I had the right part and it was delivered to me within a timely manner. Lyka C. Really went above and beyond to make sure I had everything I needed to get my vehicle back up and functional again! Thanks Lyka C. For all your help!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
New PCM works as it should, key programming instructions were good and repair was successful. Another happy customer. Only complaint would be the shipping, UPS just not a good company to deal with in Canada, they are slow and support is poor, Fed Ex is much better here.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I needed a ECM for my Chevrolet Malibu I had been looking online and thought I found the correct part but before I ordered I decided to call and they helped me figure out that I had the wrong part and ended up figuring out exactly what I needed. The customer service was amazing and I really appreciate the time they took to figure it all out.
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The part is exactly what we needed! They have great communication and quick shipping. We also appreciated the directions that came along.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Customer service was great. They kept me up to date and informed with multiple emails. I really appreciated that. I plugged in the unit and my jeep started right up. I was very happy. The only thing that felt a little misleading was the price on the website. The advertising shows what you want as on sale, but.after placing the order you find out the sale doesn't apply to all vin #s. I love my jeep and happily paid the extra cost. I was a little upset, but the customer service really made up for it. Not sure that everyone else would be as forgiving. Something to consider.
Thank you for reviving my Jeep.
Sincerely,
Patrick
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
They kept us up to date on the process. The delivery was quick. They also made it super easy with a plug and play unit. The price was great also!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Very pleased with the quickness they programmed my ECU and got it shipped. It came wrapped 3 times with bubble wrap and in a cardboard shipping box. Excellent.
The customer service from Yanni M. Was fabulous. She kept me posted on the programming and the shipping. I am very glad I found these guys. The ECU works perfectly and my 1995 Ford Ranger fired right up. I was having a hard time getting answers at the Ford dealer and I had almost given up on finding a plug and play ECU. This saved the day. Plug it in and truck fired right up. Many Thanks :)
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I really enjoyed talking with Arneth, she is very knowledgeable about the process and the product, she answered all of my questions, I would definitely recommend you to my friends, thank you very much
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Had a dodge truck that some times wouldn't start and would stall out. I checked it out and found something inside engine module was bad and replaced module it with a Flagship1 module.
Now the truck runs great. Thanks.
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I ordered with all the required information and they sent it to me on time despite the Christmas holiday being involved! Good company to deal with!
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Oreder a new PCM for Kia. We originally ordered the wrong one after submitting the vin# they provided me with the correct one no questions ask.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I was able to call them and get the right ECU for one of our fleet vans in just a matter of a week. They were very knowledgeable over the phone and shipping was fast. Installed the new ECU and we were back on the road!
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Very bad, slower then $#*!. Then had to pay more for "faster" service, but your business is the worst I every did business with.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I HAVE THROUGH MY COMPANY PURCHASED 3 ECM, AND HAVE HAD NO PROBLEMS AT ALL, I HAVE PURCHASED THROUGH OTHER VENDORS AND HAVE HAD TO RETURN SOME UNITS, BUT I HAVE NO PROBLEMS, CUSTOMER SATISFACTION IS AMAZING AND CUSTOMER SERVICE IS UNLIKE NO OTHER COMPANY THAT I KNOW..
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I spent $950 on a part that was supposed to come pre-programmed to my vehicle. A professional mechanic installed it and unfortunately the part is defective throwing multiple codes (CAN codes) and the vehicle will not start. Flagship has been excellent to work with in getting the part returned and is refunding my money.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I had ROM failure from moisture and years of sitting. Once installed to my tech2 verified build reprogrammed to BCM. Did the key relearn procedure and a crank/Cam relearn once running. Have had zero issues since.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I been buying ECM as auto mechanic, probably five in the last 7 year, CHEVY, NISSAN, TOYOTA and DODGE.
Good price and just plug and play. It been better for me just get one programed and ready to plug. I highly recommended FLAGSHIP ONE to my subscriber in YOUTUBE..
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Went great and eased my worries of getting the incorrect part. Friendly and amazing customer service. Went over what the part was and how it will be programmed to my vehicles specs using the vin reassuring me that it was not the incorrect part and will not cause issues.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
This is the second time ordering a pcm/ecm from the company, both times the modules came in on time and in perfect working condition to repair the vehicles. Customer service is great.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.