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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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PCM works great truck started immediately. Took some time to come because I am in Canada and customs slowed up the speed but that's the way it is
Computer was great but it took a long time to get it. People are waiting for vehicles as I am a repair facility. 2 weeks is hard for people to wait.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The PCM that I've bought from flagship came lately, and the VIN# that I've sent, wasn't registered.
I've replied a email telling them about it but, I haven't heard anything about it!
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Very relatable and honest company, I would use again and advice others, very professional about notifying updates on your order and delivery, thanks.
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I purchased the ECM. It's on a shelf. I do not have the cash to have the Ford dealer install it yet. When I have money for labor I'll have installed. After that happens and I drive around, I'll let you know how satisfied I am.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
They were very knowledgeable and messaged me as soon as there were any questions answered phone calls, communication was excellent! The truck runs like a new one!
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Emar is a very good associate at your company, she checked everything 3 times to make sure it was correct. Thanks to the professional attitude of this young lady, if myself or any of my associates need a computer I will recommend your company as the best
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Vous écrivez livraison entre 2 et 8jours
Je reçois le colis après 4 semaines.
Vous nous faites payer les frais de douane sans préavis.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
My 2011 Ram had a fried alternator and the PCM wasn't signaling a voltage charge to the replacement alternator. I contacted Flagship for a rebuilt PCM, and the process was easy. I appreciated them sending me notifications of the progress and delivery. The installation was easy, and I didn't need to have it programmed by a dealer. Now my truck is running as if I had no issues.
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Don't waste your time, or money, shipping across the country to some of these utube pcm "repairs". Do yourself a favor and just get it here if you can. Well worth it and to not have to deal with weeks of excuses from people "repairing" your modules and warranties to go along with. I've used them for Dodge, VW, Toyota/scion and have always worked.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Great company. Shipped faster than I thought it would. It was programmed to my vin number. Package was very well done. Installed it in my 2004 durango 5.7 hemi and it fired right up. After about 20 miles it synced everything together. Very happy. Will use this company again if needed. 5 stars.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
I ordered the wrong part but customer service was able to get me the correct part number. Great catch on their part, definitely saved me time and headaches
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Plugged into the truck everything was good had to do some programming on the security got that done but won't shift. Now I have to go to the ford dealer to get it done. More money I wasn't expecting. Gave the numbers off the computer and expected to be programmed.
Thanks for the review and rating!; we truly appreciate you taking the time to share your experience. We’re always looking to improve and hope to have the chance to serve you even better next time. Don’t hesitate to reach out if there’s anything we can assist with!
Easy shopping lifetime warranty and great customer service product arrived in 2 weeks. Only issue; please send stickers if your advertising such a great product. Why not let the customers Flex it. 🤘🏻🤘🏻
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Ordered a computer for an 2008 colbalt around the Holiday and was still Quick getting ir programmed and shipped fast.
Put it in the car and everything is working the way it should. GREAT JOB...
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
Ecm was delivered on time as promised. Technician followed up with a personal phone call to make sure that everything worked correctly
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
They give you very clear instructions on the process and how long it take to program and ship your ECM. They are open with communication and updates. Deliver top quality service and products, that work great. Worth every penny.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I waited a week just ship, then I received a part that looked like it came from a junk yard, and it did not function at all. My truck is still not running, and now I have to pay my mechanic again. The FICM I received looked like it was just pulled out of some non running truck and shipped to me. It did have a sticker and some numbers on it. However, those didn't make it work. I am extremely disappointed in your service. I couldn't wait any longer, I pd roughly $50 more and got one locally. I will be contacting on Monday to return this a get a refund.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I ordered this for my mom's boyfriend, I spent some while looking for it on different sites but Flagship One was the one I liked the most since it looks very professional, I was a bit nervous since it's my first time ordering something like this but it was super easy to find exactly what I was looking for. After the order I immediately received a confirmation email and subsequent status confirmations about my order. The delivery came before I expected it and as soon as we plugged the computer on the truck it worked! Simple as that. Thank you for making this easy and having a trustworthy company!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I had to wait for 21 days for 2-7 day product delivery.
I was thoroughly dissatisfied and will never use this company again for any reason. I desire a rebate for the wasted time and money lost.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
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Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.