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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Called Flagship One for module for vehicle so the programmed 2 keys for it and had in mail the same day on Christmas eve and I received it 3 days later. I will use them a lot more often. Thanks to MaO very good on service.
Jenelyn was an excellent service representative. I highly approve of Flagship 1's products and exemplary personnel. Thank you Jenelyn, I'll be back.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Had a small hiccup in my payment, but they were able to give me an invoice and the problem immediately was resolved packages on the way
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Called and spoke with them about purchasing a FICM / IDM because it was not listed on their site. I asked specifically if it would be plug and play and I was told yes twice. My order confirmation said it would not be programmed, I responded back to it and asked, I got no response. Then i received a notification that the module was being programmed and shortly after that I got a notification that it was shipped so it was too late any way. Got the unit today and guess what, it's not programmed. So now I have to figure out how to get a dealer to program this and since the programming was "included" in my estimate guess who gets to eat that. Yep thats right, I eat it because I deal honestly with my customers.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Phone rep was very helpful. Provided info re: company/product information and how parts/vin # perfectly coordinated product to my vehicle. Provided info how company programs ECM with vin# and test for accuracy and performance. Ez ordering either online or as i did by phone. Especially liked the free shipping in U.S.!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Started out easy enough, then flagship sent me the wrong ECM. Told me it was compatible which I've never heard of. Once I returned it I was given the run around that it needed to be "tested". I was sent the wrong part I didn't understand the need for testing. Was told I would be given a final answer on Monday, run around again. They stole my money without a mask or a gun and I'm left with nothing but disappointment, not even the wrong ECM. I paid them to rob me.
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Was in need of a PCM for a 2003 Toyota Camry. Submitted an online order. Flagship reached out to confirm all vehicle information. Received computer in just a couple days. Installed and everything functions correctly and no more check engine light. Happy to know it has a lifetime warranty in case any problems down the road. Highly recommend doing business with this company
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The ecm I ordered was the wrong part number for my vehicle, they notified me immediately and got me the correct one. Kept me informed every step of the way, and sent instructions to reprogram the key fob. Saved a lot compared to going to the dealer!
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2006 Corvette loss of power shortly after start up. No check engine light, Multiple DTCs of data loss to random modules. Replaced battery and alternator but voltage readings on scan tool not consistent during the brief moments the car was running. Checked wires from alternator to ECM for continuity and shorts, all OK. Ordered replacement ECM from Flagship One, had some issues with starting after install but JO helped me out with the correct keyless instructions which were easy to follow and car is now running. Thanks JO for helping me out on a Saturday.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I was able to call and place an order for an ECM on my old car. It was a stress free experience and the sales manager was helpful, and knowledgeable.
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Fast. Simple. Direct. The representative made it a very easy transaction. I will most likely recommend this company to other shoppers.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Mi experience with flagship is 100% good. I am completely satisfied. I can say that the quality of the products is better than the genuine ones.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
When I called Flagship, I was put in touch with a very nice woman named Marian I believe. She was knowledgable, polite, and most helpful. My order came within a week, and I was billed the price quoted. Which I thought very reasonable.
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The sales rep on the phone with excellent and got me the part I need it explained everything to me and was very cordial and very nice thank you very much look forward to doing business with you in the future.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Everyone, Hennessy r, Miguel p, and Hannah b all were extremely helpful and certainly know their stuff. It now in our granddaughters car and everything seem to be just fine
Thanks for all of the follow up and we will recommend your company to everyone
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Very easy to order, representative I spoke to explain everything to me, way easier than going to junk yard to buy a pcm that might not even work, here I pay and I get what I know is going to work and with latest updates.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Speaking with Lalaine was a real treat. She found me the correct part and got it on the way. Once I receive the part I suppose I will have to do another review of the actual part.
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They kept me up to date on the entire process. I plugged it in and programmed the theft system (perfectly normal for this application) and the car worked perfectly. An extra thanks to Miguel P for the follow up call. This is a great company and I will use them again!
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
The computer was install but it didn't start with the original key even after following the instructions it still didn't work customer service bad experience
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
From start to finish I had a wonderful experience ordering the replacement ECU for my 30+ year old Honda. It arrived in a few quick days and worked right away! Now I can get back to enjoying driving and working on my lifelong project. Can't give enough thanks and gratitude to this company for all they do!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.