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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Product ordered by my husband arrived quickly and exactly what was needed. Support in identifying the item needed by your customer service rep was excellent.
NEEDED AN ECM FOR AN ALL BUT EXTINCT VEHICLE AND FLAGSHIP ON DELIVERED ON THEIR PROMISE. WAS SIMPLE PLUG AND PLAY WOULD RECOMMEND USING THEM FOR SURE!
Steve, thank you so much for sharing your experience and for your thoughtful endorsement. We’re proud to help make challenging repairs straightforward, and we truly appreciate your support. Looking forward to serving you again!
The refurbished pcm fixed the problem of random engine stalling. A new problem popped up with the install though. Now my evap circuit is showing a fault. I can live with that just don't care for the constant check engine light. 🙄
I was in need of wiring diagrams and plug pin locations and they went above and beyond to get them for me.
Thank you, Scott, for your kind words! We're thrilled to hear our team exceeded your expectations with the wiring diagrams and plug pin locations. We look forward to continuing to support you with any parts or information you need in the future.
Received a computer for a dodge diesel truck and was skeptical because of the fact it had dirt and grime in the electrical plugs with metalic particles and oil in them. Cleaned them out and tried the computer and of course it did not work. The original computer would start the truck even intermittently. Sent it back and was told it tested fine and the only resolution was to send it back or send another unit but with no warrantee at all. Ya I'll pass. Not the way I expected it to be handled at all. They'll learn when they send that out to another customer that they are wrong. Purchased many units in the past but something has changed. Not impressed.
Great service. PCM was easy to order and was shipped quickly.
Thanks so much for sharing your experience, Tom! We're thrilled to hear the PCM was easy to order and reached you quickly—making it hassle-free is always our goal. If you need anything else, we're here to help!
I ordered an ECM for 2002 Dodge Dakota. I was a little skeptical ordering online and everything seemed too simple to be true. It truly was a seamless experience. It was easy to install and has worked perfect! I really liked that you know what is happening during the process, you know when they have received your order, when it's being programmed and when it has shipped. There is no need to call or wonder what is going on. Thank you for providing quality work and an amazing customer service! I will always order form Flagship and also recommend this for anyone else out there!
Erica, thank you for sharing your fantastic experience and for trusting us with your order. We're delighted to hear the ECM was easy to install and our communication made the process smooth for you. Your recommendation means a lot, and we look forward to serving you again in the future!
Been working with them for over 5 years at the very least. Very good communication and supply.
Thank you for your continued trust and loyalty over the years. It’s great to hear that our communication and supply service continue to meet your needs, and we look forward to supporting you for many more years to come.
Great Product and Service! Module worked as advertised w/o any issues!
Thank you for your kind words and for choosing us. We're delighted to hear the module is working perfectly for you, and we truly appreciate your feedback. Please don’t hesitate to reach out if you need any further assistance!
Great service, very timely, had no problems with the part I ordered. Ryan H was helpful and I appreciated the follow up call to make sure it all worked out for me.
Thank you, Paul, for your kind words. Ryan is grateful to have helped, and we’re happy to hear everything worked out smoothly. We’re always here to make sure you get exactly what you need, so don’t hesitate to reach out anytime.
Thanks so much for your kind words, Ken! I’m thrilled everything went smoothly and the product met your expectations. Looking forward to helping you out again whenever you need us!
Fairly normal. Hardest part is the amount of time to receive from order date to receive date. I think it was 12 days this time.
We have had 2 defective computers out of 4 we have bought. After waiting basically 1 1/2 weeks for the 1st computer to arrive, then have it fail, then we have to deal with tech support, which could be 1 to 2 days per e-mail communication, then us having to wait for postal to get defective back to you, then again wait for tech to test it and determine it needs to be replaced and then when we ask to have it shipped priority, like overnight UPS, It comes post office which takes another week. All in all it can take up to 2 months or more from start to finish to get the car repaired and back to the unhappy customer, who can only yell at me. Now, I cannot blame the phone or sales people who have done everything to help us, but their hands are tied because of company policy. In my business, my come back with problem customers come first.
Ordered and delivered to me in Canada, about 3 weeks to get. Worked as described. Ordered right off their website with no real problems. Pretty easy.
Micheal, I’m glad to hear your order arrived safely and met your expectations without any hassle. Thanks for sharing your experience—looking forward to helping with your parts needs again in the future!
Very good customer service and delivery at the promised time.
Thank you so much, Pedro! We're thrilled to hear you appreciated the customer service and timely delivery. Your trust means everything to us, and we're here anytime you need support.
I have used flagship numerous times. Customer service was great, and I've had no problems with products.
Thank you, Bob, for your loyal support and kind words about our customer service and products. We're committed to continuing to provide you with the quality and reliability you’ve come to expect, and we appreciate you choosing us time after time!
I am really happy we all my purchase never have a problem. You don't have any problem. They really fast to help me.
Thank you so much, Yankel, for your kind words and trust in our service. We're dedicated to making every purchase worry-free and will continue providing fast, helpful support whenever you need it. We look forward to assisting you with your future needs!
Incomplete information when ordering
Extremely slow order processing
Unfortunately after giving the company my vin number and programmed my key successfully. My car has a flashing check engine light and will not start. A waste of time and money….
First rate experience from start to finish. My purchase was monitored along the way to make sure I got what I needed and that it was the right part the first time.
Thank you, Jerry, for your kind words and for sharing your positive experience. We're glad to have been part of getting you exactly the right part the first time and greatly appreciate your trust in us. We look forward to assisting you whenever the need arises again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, LILLiam, for your kind words! We’re thrilled to hear the support was helpful and your order arrived exactly when you needed it. Your satisfaction means a lot to us—looking forward to assisting you again in the future!