On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We have purchased several ECM and PCM"s through Flagship with no problems in the past. But the one we got a recently, we had to send back multiple times trying to get one that would work. This wouldn't discourage me so much except for the fact their process for sending a replacement is too time consuming! It should not take weeks to get replacements sent out when your not waiting for the original to come back. Finally after 3 attempts, we had to eat the cost and tell the customer were sorry but we cant help you!
Simple, easy to use site. I work for a dealership and don't always have time to sit on the phone, or spend a lot of time searching for the correct parts. Your site makes it super easy and saves a me a lot of time. Great company to deal with.
Since the start of this warranty i have submitted the paper work 4 different occasions one being the first one which they said never receive and yesterday sent it out again and says the document needs to be signed and it is and doesn't give the option to send it again
Shipping was quick once the pcm was programmed and worked flawlessly
Thank you, Nicholas, for sharing your positive experience. We’re pleased to hear the programmed PCM arrived quickly and worked perfectly for you. Your feedback motivates us to maintain high standards in serving valued customers like you.
Had a great experience on the phone while ordering the part I needed. Fast Shipping too.
Thank you, Scott, for sharing your positive experience and recognizing our fast shipping. It’s great to know that our team made ordering straightforward and enjoyable for you. We look forward to helping you with any future needs!
Order arrived much quicker than I expected, FS1 kept me informed about every step in the process. Once I received the unit I simply removed the old ECU, installed the new one and the car has been running great! I highly recommend!
Thank you so much for sharing your experience, Joe! I’m glad everything arrived quickly and the ECU installation went smoothly—it's great to hear your car is running great now. Your recommendation means a lot to us!
The product was great, the instructions precise, the customer service out of this world. Fiost company i have dealt with in a long time that was dp proficient. I would highly recommend to anyone.
Dallas, thank you so much for your generous words and including us as a top-notch experience—you truly made our day! We’re thrilled to hear the product, instructions, and customer service exceeded your expectations, and we look forward to supporting you anytime.
Ordered two Remanufactured ECM's in the last months. Both went smoothly and I have satisfied customers!
Thank you for sharing your great experience processing two ECM orders smoothly. It's rewarding to hear your customers are pleased, and we look forward to supporting your service needs well into the future!
I sent two emails to your company neither one I gotta reply to. I ordered a computer for my van. It turned out. The computer was not the issue. It's the harness plugs. I emailed your company back to ask being that you guys sell these computers that maybe just maybe you might know where I could get the harness plugs because I can't get it to work properly without these plugs my van has been down for weeks very disappointing not even the answer back
We had no problems with ordering or quality issues
Thank you for sharing your positive experience with the ECM/PCM purchase—it's great to hear everything went smoothly! We're always here to help if you need anything else in the future to keep things running strong. Looking forward to supporting your next visit!
Still had to take my truck to the dealership to get the ecm programmed to the truck it has no communication with any of the sensors on the motor
I have been trying to get a PCM warrantied only to have your people argue about what is wrong with the PCM we have. This is still going on and if not resolved soon we will have to find another supplier. I have been asked for codes and symptoms and have supplied all information about the diagnostics performed. Most of the people you try to talk to when you call in can barely speak clear English.
My experience has been not good at all my customer is still waiting and part. They have no way of telling u when it will arrive usps. They did not let me know that it could be shipped ups until i had problem tracking my package. Once they sell you the part they could care less when u get it but they make sure they get they money.
We had a warranty engine. Flagship One was able to determine that the engine was still under warranty and shipped out a new one very quickly that I received within 2 days.
Automotive, thank you for sharing your experience and recognizing our quick warranty service. We’re grateful for your trust and are delighted to have assisted you swiftly—your feedback truly motivates us to maintain top-quality support.
Product was as described. Delivery was as predicted. Great folks to do business with.
James, thank you for your kind words and for sharing your experience. We're delighted the product met your expectations and the delivery schedule worked as planned. It’s a pleasure doing business with dedicated customers like you.
Provided computer that allowed us to repair car. However the appearance of product was below expectations.
My PCM failed and my Alt stopped working. It controls the Voltage regulator. Ordered New PCM from Flagship, Good price and fast delivery. And Life is good again..
Thank you so much for sharing your experience, Ronald! We're really glad the new PCM was just what you needed to get everything running smoothly again. Knowing we could help life's routines run a little easier truly means a lot to us.
Brian, thank you for sharing your positive experience. We’re thrilled to hear everything went smoothly and that your part fit perfectly. Looking forward to helping you again on future projects!
The service with the computer them shelfs is good,the only issue is that they take forever to deliver those computers,customers don't want to wait too long.
Key would not program. Had to pay to have the key matched to the unit. USPS Shipping is Very slow. It would be better to ship UPS Or Puralator for international shipments even if there was an additional cost.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Jim, for sharing your positive experience with the part—it's great to hear it’s working perfectly for you. We're committed to providing reliable products and are here whenever you need solutions in the future. Looking forward to supporting you again!