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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I WAS VERY SATISFIED WITH MY EXPERIENCE. COMMUNICATION WAS GREAT.
I WILL BE USING YOU AGAIN IN THE FUTURE. THANKS GUYS...
Quick shipping and hassle-free help!
Great product and easy-to-use installation information
Thank you for sharing your positive experience, steering the process smoothly from order to installation with ease means a lot to us. We're always here to help you find the right solution and look forward to supporting your future automotive needs.
Initial contact of Flagship on a Saturday entailed no waiting on hold, a live person, excellent dialogue and delivery of the product all within 4 days' time. The fact contact was made with that kind of service is impressive enough. Installation and operation of the rebuilt ECU proved successful as it is to the present. I have recommended Flagship to the auto repair shop I utilize as there is no facility in the immediate area and do so to any discussion relevant to service warranted by such facility as Flagship offers.
Randy, your detailed feedback warms our hearts—thanks for trusting us and for sharing your experience so genuinely.
While this ECM/PCM worked exactly like it was supposed to and it did fix quite a few issues… it didn't fix what I believed was the primary issue that I thought was the problem that has been evading me for quite some time…
Thank you, Daniel, for your honest feedback. We're glad the ECM/PCM helped address many issues and appreciate you bringing your primary concern to our attention. Please feel free to reach out if we can assist you further in resolving that problem.
I'm not a mechanic, and I have no problems to installed, just plug and play, Thanks Flagship!
Thank you, Alfredo, for sharing your experience with the perfect fit and easy installation. Your support means a lot to us!
Overall good product went in no problem. Would have given 5 stars, but due to delays it took almost 4 weeks to receive my ecu. Will purchase from them again in the future when the need arises again.
Thank you, Dan, for your kind words and thoughtful feedback. Your appreciation means a lot to us!
Overall satisfactory hello goodbye not today yes I know am I done yet too many things to do not time to do anything else now I'm going to go home to sleep and then I'll go back to work is that 50 words yet
Hi Vicky, thank you for sharing your positive feedback, even amidst a busy day! If there’s ever anything we can do to make your experience smoother or help lighten your load, just let us know—we’re here to help. Wishing you some well-earned rest soon!
Flagship One customer service is excellent, the whole process was easy and fast. I would recommend to anyone having auto computer issues.
Thank you for the kind words, Joe! We're delighted to hear about your smooth experience and are here whenever you need fast and reliable solutions in the future. Looking forward to assisting you again soon.
I did not know 4 to 8 working days meant three weeks. I did not know when I gave all the numbers on a computer that you still needed a picture. Incomplete requesting of information, communtication poor communication, and expectations don't match information from you.
Bought about 4 pcm from them not a problem so far been using the for at least 2 year n
Thank you, Walts, for your continuing trust and support over the past two years. We're thrilled to hear that our PCM parts have consistently met your expectations and we look forward to serving you for many more years to come.
Good experience and everything was as described. I will be purchasing again from this company
Thank you so much for your kind words, Bryan! We're thrilled to hear everything met your expectations and look forward to helping you with your future needs. Your support means a lot to us!
Thank you, Mike, for your positive feedback and valuable suggestion regarding faster delivery. We're continuously working to improve our shipping times so customers can get the parts they need even sooner. We appreciate your support and look forward to serving you again.
Every associate I spoke with was very friendly and professional, Their knowledge was so very helpful, A pleasant experience indeed.
Jennings, thank you for your kind words and thoughtful feedback. It’s wonderful to hear that our team made your experience pleasant and helpful—delivering trusted support is everything to us. We look forward to assisting you with any future needs and making every visit just as positive.
Never dissatisfied. Always do a great job and great communication!
Thanks guys!
Thank you, Brakepoint, for your continued trust and kind words. It’s always rewarding to know our effort in quality and communication makes a difference. We look forward to helping you again whenever you need us!
TOOK VEHICLE TO OUR SISTER FORD STORE TO HAVE INSTALLED AND KEYS PROGRAMMED AND WAS TOLD THE COMPUTER WAS NOT THE RIGHT ONE FOR VEHICLE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED I HAVE A FEW HERE THAT DON'T SEEM LIKE THEY WHERE EVER PROGGRAMED I WILL BE LOOKING FOR A NEW COMPANY TO DEAL WITH.
It was so great to get a computer that did not have to be programmed. No more towing the car to the dealer for programming. I will use again.
Eddie, we’re thrilled to hear that the ready-to-use computer made things easier for you and saved a trip to the dealer. Thank you for choosing us—we look forward to providing seamless solutions anytime you need!
You will need some info off the old ecm, and vin #. My new ecm arrived 2 weeks later, and popped back in. New ecm cleared all false codes. I did have a locksmith code my original key to new ecm.
Thank you so much for sharing your detailed experience, Craig! I'm glad to hear the new ECM arrived quickly and solved the false codes — it sounds like you handled everything perfectly. We appreciate your trust and look forward to serving you again in the future!
Thank you for your kind words, Peter. We're delighted to hear the part is working perfectly and keeping your truck running smoothly. Your satisfaction and trust mean a lot to us.
Ease of ordering, call in and the employees are friendly and helpful, shipping is pretty quick and modules come preprogrammed.
Jeremy, thank you for your kind words and for highlighting our service and product features. We’re thrilled to hear that the ordering process was smooth and that our team could assist you effectively. Your trust means a lot to us, and we look forward to supporting your future needs.
I've ordered from flagship one a couple times before. Expect a couple of weeks to receive the order as the programming phase of the order seems to take longer then they state. Otherwise, great product and service.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Brad, for sharing your positive experience and thoughtful feedback. We're glad the communication met your expectations and look forward to assisting you again anytime you need it!