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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Put my new ECU in and my Jeep started up instantly! It was easy to order, and the customer service was so helpful when I wanted to double check my choices. I was kept informed throughout the entire process. Perfect!
Ordered a PCM, worked perfectly and as described. Would not hesitate to buy again.
Scott, thank you so much for the fantastic feedback! We're thrilled to hear the PCM exceeded your expectations, and we look forward to helping with your next order whenever you need it.
I ordered an Engine Computer ECM ECU Programmed Plug&Play on February 11, and I was kept welll informed on its status from the time I ordered it until the time it arrived in Canada three weeks later.
The unit worked extremely well, and it was in fact plug - and - play. I would recommend Flagship without hesitation. Thank you for a good product with great communication for a fair price.
Wes, thank you so much for sharing your fantastic experience! We're thrilled to hear the ECM fit & functioned perfectly, and that our updates gave you confidence each step of the way. It means a lot to have your recommendation—looking forward to serving you again anytime!
Satisfied with the ecm.I saved hundreds of dollars by ordering here
Very pleased with outcome of your service I'll be doing more business in the near future
Thank you, Derry, it's great to hear you’re pleased with the service provided. Please don’t hesitate to reach out anytime.
Purchased from them before, but this time the processing and shipping time was ridiculous. Almost a full month elapsed before I received the ecm I ordered. Also, the programming instructions provided did not work. Was able to successfully learn the key by following instructions sourced elsewhere.
User-friendly website response from the personnel was quick. Product is very good.
Hi Joshua, thank you for highlighting how easy the website was to navigate and for appreciating our swift support team. We're glad the product met your expectations and will continue working hard to keep your experience seamless and satisfying—looking forward to helping you with anything you need in the future!
Ordered my new ECU and was programmed and shipped to me within a week. Absolutely recommend this place.
Thank you so much, Miles, for your kind words and recommendation! It’s great to hear that the ECU was programmable and shipped quickly to meet your needs. We look forward to assisting you with any future parts or services.
Great service would definitely use again, quick turnaround, very professional.
Edward, thank you for sharing your experience and trusting us with your service needs. We're glad you found the turnaround quick and the process professional! Looking forward to assisting you again whenever parts and expertise are needed.
One call and a programmed TCM was on the way! Plug and play just like advertised. Couldn't ask for a better experience! Thanks again!
Thank you so much for your kind words, Robert! We’re delighted the programmed TCM worked perfectly ease of use as promised and that you had such a positive experience. Your satisfaction truly means everything to us!
Order this item on Saturday, programming and quality control competed by Thursday and in my mailbox by Saturday. My car is running better and the Transmission seems to be shifting a lot smoother. These guys are awesome.
Thank you
Robert, thank you for sharing your experience and kind words. We're thrilled to hear the new brain box is improving your car’s performance and that the process was smooth from start to finish. Knowing we could help get you back on the road with confidence means a lot to us!
Really not a happy camper. Absolutely ridiculous waiting times and to get a bad ecm to top it off. This has happened before with the delays! I expect what you post on your web site to be true! It should not take over a week to program a ecm and then ship it which takes 5 days from ny to florida. You should offer overnight red label and I would pay half. There is no justifiable reason for it to take so long to assemble and program an ecm. You need more employees! As of my last order we will no longer being doing business with you unless you change your shipping times and turnaround times. I am dealing xmodex in Canada and get my ecms, abs, and tcms in 5 business days. Btw i pay $90 for red label FedEx to Canada and they ship back same way. Never an issue. And they rebuild my units! Which is amazing, considering you have the modules in house and still takes a week minimum longer. Like I said hire more people and get your shipping on par with the others. It's 2025 nobody waits 5 days for delivery! It's either overnight or 2 day express.
I had gotten a computer for my 02 dodge Dakota but I am still not getting power to my truck and I've had it towed to a shop and they all say it's the computer. I've had to purchase another one after receiving the one I had gotten from you guys.
I bought a computer for a 1990 ford. Which was a first year. Fuel injection motor, i believe. Flagship is very professional in what they do. I strongly admire there work. My truck runs like it rolled off showroom floor. Thank flagship!
Jay, thank you for sharing your fantastic experience. We're thrilled to hear your truck is running smoothly and appreciate your loyalty—looking forward to supporting your needs in the future!
I haven't used it yet I'm doing chassis work on the vehicle
Fast turn around. Great communication. Will definitely do business with again. Thanks!
Thank you, Theodore, for your kind words and positive feedback. We’re glad the prompt turnaround and communication met your expectations and look forward to supporting you with any future needs. Your trust means a lot to us!
I feel that the problem was fixed and I was updated regularly. Actually arrived early too.
Hi James, thank you for sharing your experience! We’re glad we could resolve your issue quickly and keep you updated every step of the way. Hearing that we even arrived early to get you back on track means a lot to us!
I had two locksmiths try to program keys to the new computer with no luck. Finally had to tow it to a service station where it took a very qualified mechanic two days to find the computer has not been properly programmed. Mechanic finally had to download a program from auto company and install to get my vehicle up and running. He ended up also using a locksmith to reprogram keys to assist in repairs. Needless to say I paid a good deal of money for a rebuilt PCM only to pay more, much more to get it to work effectively.
After a small sample the unit is performing well. Programming and shipping took longer than anticipated, but I'm happy.
David, thank you for your kind feedback and patience during the shipping and programming process. We’re glad the TCM replacement is performing well and truly appreciate your trust in us.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Patricia, for sharing your great experience! We're delighted to hear your new ECU got your Jeep roaring right away and that our team could assist you confidently throughout the process. Looking forward to helping you with any future needs to keep things running perfectly!