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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a part and it do not work with my truck. I have reached out and haven't gotten a response from anyone
We had to replace our computer in my mother's Silverado. Everything worked as it should when we got it.
PCM was shipped and delivered in a timely fashion. No issues with installation or programming of the key
Anthony, thank you for sharing your experience with the replacement PCM and for highlighting the timely delivery. We're glad to hear everything went smoothly with installation and programming, and we look forward to assisting you with any future needs. Please don’t hesitate to reach out anytime.
When my mechanic said replacing the ECM was impossible because no one could program it, I was ready to give up. One quick Google search changed everything. I found this site, ordered the ECM, and 15 minutes after it arrived… my car was up and running again. Shipping wasn't the fastest (no overnight option), but honestly, it was so worth the wait.
Product was not programmed as advertised. Cannot return so out 200+ dollars. Not saying this company is bad, just disappointed I cannot return. My problem was solved without this new part. My bad apparently.
Very professional, on time, God bless 🙏, hard to find the part I needed, but they had it! 😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞
Mark, thank you for taking the time to share your experience and kind words. We're glad to have decoded the challenge of finding the right part for you and hope to serve you even better next time. It means a lot knowing our professionalism resonates with customers; many blessings to you as well.
I received the module quickly and installed it and the vehicle started up and I havn't had a problem since it was installed
Thank you for sharing your experience, Billy. We're glad the module installed easily and is working smoothly for you. We appreciate your feedback and look forward to supporting you again in the future.
Payment processing services was easy
I have balt 2 from them an I am very satisfied with both of them the first was a 2004 f150 so. E one has stoled the one that was on it an they made one that was turn key the second one was for a 1997 jeep wrangler it was turn key to I am very satisfied with both of them
Thank you so much for sharing your experience, Franklin! We're glad to hear both parts have worked well and provided the turn key solution you needed. We truly appreciate your continued trust and look forward to helping you again in the future.
Computer arrived quickly and it works great! Why do I have to leave a review at least 100 characters?
Great customer service, got a call to inquire about my item purchased and satisfaction.Had my engine computer in and is working well.
Julio, thank you for sharing your experience and for highlighting the service you received. We're glad to hear everything is working well and appreciated the opportunity to follow up—it means a lot to us. We look forward to assisting you again anytime you need.
Everything was GREAT I will buy again. And nice people to deal with they answer all the questions. Thanks
Carl, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that everything went well and that we could assist with your questions. Looking forward to helping you again soon!
I purchased a preprogrammed ECM and a set of keys for my 06 F150 to fix the 4WD system. It not only fixed my 4WD issue but took care of a running problem with the engine as well
Thank you, Steven, for sharing your experience. We're glad to hear that the ECM and set of keys not only resolved your 4WD problem but also improved your engine’s performance. We appreciate your feedback and look forward to assisting you again in the future.
The module worked excellent, extremely grateful, everything that I encountered with the specialist on his information proved that I made the right choice, thank you
Thank you, Guadalupe, for sharing your feedback. We're glad the module worked excellently and that our specialist's guidance helped you feel confident in your choice. We appreciate your trust and look forward to assisting you again in the future.
Had this installed for about 2-3 months with zero issues so far. This fixed the issues on my 97 grand cherokee related to stalling, poor idling, and erratic engine response while running.
Thank you so much for sharing your experience, Sean. It's great to hear the part is working well and helping your Grand Cherokee perform smoothly. Please don't hesitate to reach out if you need any further assistance in the future!
The price was very fair for the convenience of having programmed and shipped to me. It was truly plug and play as they described. My 24 year old car is back on the road! My only complaint is that it took longer than I had hoped. I will still recommend their services to others and will use them again if I'm ever in need.
All good a little bit slow on recieving item but worked good and all good have used before and still will
Flagship told us it would take about ten working day to repair this computer. We didn't get it back for almost 5 weeks.can you imagine what it cost us to commute to work and college? We should have bought a new computer. In analyzing the computer you should have told us the truth about how long it would take.
I was very happy with my experience with purchasing an ECU from here. The turnaround was very quick and I was kept in the loop about the status of the order. Any time in the future I need an ECU I will be using Flagship One.
Geran, thank you for sharing your experience and for highlighting the quick communication throughout your order. We're glad to have met your expectations and look forward to helping you with your ECU needs in the future. Please don't hesitate to reach out if there's anything else we can assist you with.
My new ecm I order for my truck worked out great. Thank you so much for having that part. Definitely order from you guys again in the near future.
David, we’re glad to hear your new ECM is working well for your truck and appreciate your feedback. If there’s ever anything we can do to make your next order even smoother, please don’t hesitate to reach out. Thanks for choosing us!
Not good customer service out on $200 PCM didn't work as needed wasn't flashed to the vin now I have to spend more taking it to dealership, a faulty codes from the truck it was taken from
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul, thank you for sharing your experience with replacing the computer in your mother’s Silverado. I’m glad to hear everything worked as expected, and if you ever have questions or need assistance in the future, please don’t hesitate to reach out. Your feedback helps us keep improving every day!