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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have ordered 2 times. Both times with outstanding results. And at reasonable prices. Rebuilt an programmed in our country is also a big plus. I recommend Flagship One to everyone with a vehicle computer problem
Like always a smooth transaction, we received a damage ECM, some of the clips were broken so our connector wasn't making good contact, didn't figure that out till later and after buying extra parts thinking there was another problem, I believe these are used parts they just programmed them, inspect your ECM well before installing
Great customer service and outstanding communication
We've ordered multiple PCMs from Flagship, and not once have they delivered within the promised 3–5 business days. Our most recent order was critical for keeping our shuttle bus running, yet the unit was delayed well beyond the timeline and only shipped with 2-day service — instead of being expedited overnight to make up for their delay.
Their lack of accountability has directly impacted our business operations and left our customers without transportation. For any automotive shop in Hawai'i or elsewhere considering Flagship, be warned: their shipping commitments are not reliable, and delays can cost your business real money and reputation.
It took 4 days to process the order. Paid for 2day shipping then was told it would be three days to receive order and I had to talk to shipping company. Part sent was in wise shape than the one being replaced
My experience is absolutely satisfying - from beginning to end - staff is knowledgable and friendly - will definitely deal with this company in the future
I called was asked a few simle questions. Given a good price. Ordered it. It was at my door in no time. I had the keys programmed to it. It worked like a champ.
Garage tells me the car starts, but the computer forces auto-shutdown after a few minutes. They claim there is a problem with the programming. I have requested refund and return shipping label.
If you sell ECM, you should also sell the wire harness that goes with it.
I hope you post real reviews. I read all your raving reviews which is why I decided to use a "reputable" company. Pffff! From the start it was alot longer process than advertised, I have patience so ne big deal. My tr7ck still ran at the moment. The ecm gets here. I installed "plug and play" ecm. Half my gauges dont work, truck did start. I tried to scan the ecm, not even recognized by my scan tool. Phoned customer service... "this is where it all goes down hill" Send it back they say... shipping at my expense cause I choose to live in Canada. I could deal with that. I explained what was going on with the unit... I was then told they would email me a form to fill out for a return approval "say what" it's your product and it doesn't work immediately not 6 months down the road. By now I am frustrated to say the least. I fill out the form get the email for return. The information is not correct... I phone to clarify. Anyway, I go through the process requested, left feeling unconfidident in the product and company. Request a refund. Sure but eat the cost of shipping, oh and cause I am in Canada I pay another 400 in duty and taxes... " Not our problem" Now I get an email for my refund... three business days have passed. Not posted to my account? " not our problem phone your bank"
Phine my bank nothing pending, phone back " could be 5 business days " if it's not there by then phone your bank" what NO you will get a phone call. Hope my refund posts soon and I can be done with this whole ordeal.
I ordered a PCM engine computer for my 04 Silverado received it in a timely manner along with installation instructions. I followed the instructions and my truck started right up with no problems. Great experience with Flagship.
Customer service Very helpful and answered all my questions.
Very informative over the phone.
Thank you
It said it was plug and Play you had to give them the VIN and they said it was programmed all you had to do was plug it in and go and that was not true I had to pay somebody with a Snap-On scanner to come to my house to program the security on it which cost me $150
Places my order on the site, which was a simple process. Order took longer to fulfill, which was communicated to me via email. Finally received my order. At one point received an email regarding key relearning procedure. A few days before the install I emailed customer support to resend instructions. I went ahead with install, tried to start the car and nothing. Now I purchased the pcm because it was supposed to be programmed to my VIN. Luckily I had a mobile locksmith on site for a replacement key. He hooked up his scanner and informed me the unit was not programmed at all. He programmed the u it and the car started. Here we are three days after install and still no reply from flagship 1.
Once the computer was installed and plugged in waited at least 30m the started flawlessly.
I ordered a pcm for my F450. This was supposed to have been programmed. It was NOT! So, another $345 later it is now. Will not recommend flagship one to anyone.
The computer doesn't work. I dont know if it didnt get flashed correctly or what but it doesn't allow my truck to start.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members