On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
You lied to me in an e mail then you were told no to deliver on the weekend an you tried then the postoffice did not deliver the next business day I call you an you told me it was my problem to find it I ask for a supervisor an she could not because she works from home people who work from are useless no help an don't have all day to spend on the phone!
Needed a new pcm for my charger, got one from flage ship programed, forgot to give them my milage so that was off quick change with scan tool fixed that. But started right up once installed and working great. And it shipped quickly as well took longer for the throttle body to get here from mopar than it did for them to program and ship out the pcm.
Was explained how it would work and 95% was correct except for informing me when it shipped out but other than that I would recommend your company to everyone who needs a ECU done. Only wish that you did other vehicles.
Packaged really well to protect it, put the new one in... Super easy. Did the computer relearn and everything works great. Thanks.
We took it to the dealership and they said the computer was bad I emailed you guys and said it didn't work and I got no response. So I wasted $185
I bought a computer box for my ford f150 v8 5.4 & everything that was in the description on the site was honest straight to the point. Everything that was said was done for me. I will never go anywhere else. Thanx to all of u guys & gal's at flagship. Peace be up u all always. Thanx.
I Ordered a TIPM, took about 2 weeks to arrive (I am located in Canada and it was being shipped from the United States). As they stated, there was no programming needed, and it was just plug and play. Took me all of 10 minutes to install and it works great. Price point was also very reasonable and customer service was great as I accidentally double ordered originally and they were very quick to help me cancel the second order and refund me right away. Would definitely recommend 10 out of 10.
We had a waterlogged ECM. We sent the original one to Flagship, but it couldn't be repaired, so they cloned the computer. We installed the cloned computer, and the vehicle started right up!
Ordered an ECM for 2005 PT Cruiser, after a small delay got the computer without a need of sending an old one to them. Works great! All the problems are gone! Before finding Flagship One, used different vendors and had nothing but problems. Will not even look any further in the future other than Flagship One!
Ordered my unit for my RAM. Got the unit a short time later. Installed it and everything started right up perfectly! Good job thank you!
Very simple ordering thank you! Hope it fixes the problem
This is the longest I have ever had to wait on shipping which was excessive. Once received the PCM was worse than the PCM we removed from the vehicle. Support ticket filed and had to send the new PCM in for diagnostics after waiting nearly two weeks for it.
My ECU worked perfect. Plugged it in and all systems worked great! I'm very happy with the communication on the shipping and quality of the product.
I have used this company for almost a decade across multiple shops I have managed, In the last 45 days I have ordered 3 "plug and play" modules, first one had to be towed to dealer to get programmed (not plug and play. Second was ordered 2 weeks ago and still has not arrived, I was also lied to about whenthis module would ship. Third, was told it was shipping in 24-48 hours and then, nearly 48 hours was called back because they needed more information because it hadnt reached the programming department after 9 days. Yes, the price is great, and if you have a side project that you can wait a month for the computer they may work for you, but if you are trying to run a business, this is NOT the place!
I've tried getting ECMs for three vehicles. Two would not allow keys to be programmed after install, the third failed after 6 months. Not good. No refunds. No warranty...
Professional company. Gave them my VIN# of my vehicle. They checked, repaired, and reprogrammed the module.
Have driven vehicle for a couple of months with no problems. Thank you for having an honest and quality company!
Placed an order for a computer for my 96 F350. Received it and was the incorrect unit. Email the company and they stated that the software was correct and will not be an issue. Installed the computer and it was worse than the original one. Contacted customer service and ended up sending that unit back. They said they would send me the new replacement unit, after several weeks I still haven't heard anything back. Contacted them again for a refund and only received half payment back. They said it's a used unit and a restock fee. I shouldn't have to pay anything. The company gave me the incorrect unit and wasn't able to provide the correct one. Still haven't received my full refund to date. Next step is legal action. DO NOT USE THIS COMPANY
I had to make several calls to get them moving on the programing - when it did finally arrive and I got it installed it improved the idle but the throttle issue still exists - I can't drive the truck the way it is to a dealer - so I am waiting for a mechanic to show up with an analyzer to plug in and see if there are any other faults.
I HAD PROBLEMS WITH THE CC COMPANY FOR DECLINING MY ORDER
IT WAS NOT YOUR FAULT
We are a Texas car dealer and have used Flagship 1 for 12 years. In that time, we have never had an issue with their product. Always quick and professional.
I have purchased several ECM's here over the last 10 years. Never an issue.
I would give -5 stars if I could. I ordered my part still 15 days later no updated info said it hadn't left programming yet. Called got a runaround saying all 4 times that my account manager would be notified asked to speak directly to them they told me that wasn't possible asked to speak to a supervisor was told that wasn't possible that it had to be my account manager no one could give me an update only excuses and lies... Do not deal with this company they are totally incompetent. I cancelled my order and went to a different company.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members