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Flagship One Inc

4.4

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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Connecticut
1 review
0 helpful votes
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Continued delay after delay after promised time frame Car was down for nearly a month waiting Incurred lots of extra costs on uber rides and rental cars

Date of experience: September 28, 2025
Canada
1 review
0 helpful votes
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Satisfait mais juste a temps
October 8, 2025

Toute a été correct malgré tout mais il y a eu du $#*!... On avait un évènement avec le camion et on n'a reçu Le ECM juste a temps. Reçu 4 semaine après la commande

Date of experience: September 28, 2025
Virginia
1 review
0 helpful votes
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Needed a module for my car. Sent in the VIN and hoped it would be programmed correctly so I could get my car running. When it arrived, it worked perfectly!

Date of experience: August 22, 2025
Arizona
1 review
0 helpful votes
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Excelent service
October 8, 2025

My mechanic recommended Flagship One to order the OEM for my van. It was very straightforward. With the Vin# I was able to get the exact part and worked perfectly. They kept me posted as to when the part was being sent and arrived within the time they said. Completely satisfied and recommend.

Date of experience: September 28, 2025
Illinois
1 review
0 helpful votes
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Good EMC
October 8, 2025

Got ECM for 2007 Ford Edge. The auto locksmith that did the PATS programming put 'REFURB GREAT' on the receipt. The misfire that we were experiencing is now gone. Happy with my purchase and experience with Flagship One.

Date of experience: August 8, 2025
Texas
1 review
0 helpful votes
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Fixed, Running on all 6 cylinders again.
October 8, 2025
Updated review

Ordering was easy straight forward. The process took a little over a week to receive the unit. The only issue I had was the unit came with abrasive residue on it, on the pins and in the sockets. I cleaned the unit, the pins and sockets off, then installed it. Works Great. I will buy from them again!

Date of experience: September 28, 2025

Easy to find the part to order
September 1, 2025
Previous review

Easy to find the part to order.

Date of experience: August 21, 2025
Nevada
1 review
0 helpful votes
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Good service.
October 8, 2025

Needed a computer for my truck. After ordering I was sent emails updating the progress with programing and shipping. Product was shipped and arrived on time.

Date of experience: September 28, 2025
Missouri
1 review
0 helpful votes
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New pcm for 06 cruiser
October 7, 2025

We sent or original unit in for possible reprogramming. After not hearing anything for a couple weeks received a notice about a refund on my purchase with no explanation? Finally got hold of someone and they said they couldnt reprogramming the module because it kept throwing error codes. Very odd that they wouldn't have reached out or thought about the possibility of still wanting to purchase another unit? After I requested another unit we received it within a week and it has been working great.

Date of experience: September 1, 2025
Louisiana
1 review
0 helpful votes
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Best Ever
October 7, 2025

Part needed at local stores was more expensive and time of delivery was long. From Flagship One all of my needs were met. Part was installed and engine started and ran like a clock. This company was very helpful and will be my go-to from now on. Thanks Again..

Date of experience: September 27, 2025
North Carolina
1 review
0 helpful votes
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Expensive trial
October 7, 2025

I bought the pcm because I thought it was the issue and my truck still won't start. I had the keys cut and still had to pay 450 more dollars to a locksmith because the cut keys even when programmed wouldn't pair with the pcm for some reason. I'm out of about a 1000 bucks and it still doesn't start so my advice make sure your pcm is bad before buying a replacement.

Date of experience: September 27, 2025
Indiana
1 review
0 helpful votes
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Slow service
October 7, 2025

I have ordered several items from them with no issues. But this last ecm purchase took forever for them to ship. Then the ecm had corrupt files on it. Did the RMA and it has taken almost a month to get shipping confirmation on the replacement. The hole ordeal has kept the vehicle down for 3 months so far. Customer service has been really poor. No information on anything they found or what is going on. After a few weeks finally got another tracking number that keeps saying it has not been picked up yet.

Date of experience: September 27, 2025
Wisconsin
1 review
0 helpful votes
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1988 corvette computer
October 7, 2025

Had my stock computer repaired somewhere else no good. Ordered one from flag ship. Plugged it in and all problems were gone. It was awesome

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Dealing with Flagship One.
October 7, 2025

The PCM from Flagship One gave new life to our 1996 Dodge Ram 2500. With the 8L V10, the response has been incredible. I thought the $545 price tag sounded like a little, but discovered it was worth every penny of the price. Thank you always. Greg C.

Date of experience: September 26, 2025
Iowa
1 review
0 helpful votes
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Awesome
October 6, 2025
Updated review

This was the best money I spent on this $#*! car of my girlfriends haven't had anymore issues since I installed it! Thank you flagship for being here for a man ready to throw a match in this thing😁

Date of experience: September 26, 2025

I will be able to tell you more when I receive the...
September 1, 2025
Previous review

I will be able to tell you more when I receive the part

Date of experience: August 22, 2025
Ohio
1 review
0 helpful votes
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Helpful experience
October 6, 2025
Updated review

I clicked on the part that matched the part that I needed and was very happy with the feed back as to where what and when the part was being shipped and very happy with being informed about the key needing relearned

Date of experience: September 26, 2025

Easy to find
August 14, 2025
Previous review

Easy to find

Date of experience: August 4, 2025
North Dakota
1 review
0 helpful votes
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Ecm
October 6, 2025
Updated review

They explained the step by step they do to get your ecm ready. I have never had a company explain the step by step before. Then they send you another email explaining how to get your new ecm set up with your vehicle. I will recommend friends to this company.

Date of experience: September 26, 2025

Very easy-to-use
September 11, 2025
Previous review

Very easy-to-use

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
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RUN AROUND
October 6, 2025

Took forever to receive my item. Received several messages stating that item would ship in 1 - 2 days and it took 10 days before the item was shipped.

Date of experience: September 26, 2025
Kentucky
1 review
0 helpful votes
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Didn't ship as promised!
October 6, 2025

Order a ECM for my 2001 Dodge Caravan. Website said to expect shipment in 7-8 business days. I rented a car so to have wheels for that period of time. As it turned out, the shipment took almost a month. Went through a lot of expense because FS1 did not live up to it promise... 7 - 8 business days. I can say that I will not use this supplier again.

Date of experience: July 28, 2025
Virginia
1 review
0 helpful votes
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The personal experience was good but I'm not sure if the representative was sure of my Vin or vehicle number. The unit that I saw online that looked more like my ECM was not the one that she selected.

Date of experience: August 12, 2025
Minnesota
1 review
0 helpful votes
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ECM/PCM
October 6, 2025

Made my vehicle run horrible end up having to go to the dealership and buying a new one and getting a program by the dealer and it came damaged in the package. Packaging was damaged as well. Look like the computer came out of a front and smashed up vehicle. All tho cosmetics of the computer doesn't affect the functionality other than looks. I have lots of photos if anyone wants to see them just PM me

Date of experience: September 26, 2025