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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I had a code P0401 code on my Camry. I was hoping the problem was a faulty ECM but it turned out not to be the case. The problem was a defective new VSV. However, this ECM works well.
Just going to say trying to communicate with Flagship One is difficult, NO ONE will or is incapable of answering your questions.
All you get is what the script says.
Lifetime warranty does not mean that at all.
Be very careful.
Could go on for ever but Not going to change the outcome.
If you have the opportunity to buy elsewhere PLEASE consider it.
Great product. My only issue is it took almost a month to arrive. I was told high volume orders delayed shipping. The product works and was exactly as advertised make no mistake. No issues with quality at all. My only issue is the constant delays. If volume was so high that you delay shipping for months then at least put that on the website so your customers are not left unable to use a vehicle.
Great product. My only issue is it took almost a month to arrive. I was told high volume orders delayed shipping. The product works and was exactly as advertised make no mistake. No issues with quality at all. My only issue is the constant delays. If volume was so high that you delay shipping for months then at least put that on the website so your customers are not left unable to use a vehicle.
Remanufactured ecm with lifetime warranty, great selling point. Im a certified gm mechanic so installation and theft/ key programming was well learned, the instructions that were sent were clear and accurate. Everything went flawlesly. Would definately recommend this company. Shipping was very quick and i didnt have to return old ecm. One less thing to bother with.
Customer service 3/5
Took 3 weeks to ship they didn't get the ball rolling til I called and asked about my order.
Product 5/5
That being said when my product arrived I swapped it out and my truck issue has been fixed and has never ran better. Cheap price
Placed my order on friday, Ren called on and verified order on tuesday. Fixed my open loop problem. PCM was packed in 5 layers.
Ordered and it took a month to come in and no one was concerned lack of communication. This was my second purchase for a vehicle I will use another company next time
I've already emailed you that I received the ECM installed the end ECM did all the correct startup procedures and instrument panel lit up stereo came on AC came on engine would not start and I asked for a response what to do next ASAP couple days ago and have not heard from you yet
I ordered a ECU for my Jeep which wasn't firring on two cylinders. The ECU I received worked plug and play and solved the problem. 100% worth the money for a quality product programed for my vehicle. Having a lifetime warranty really makes it a no brainer.
I feel confident in the quality of the product with a high rating. Exact matching numbers and preprogramming makes sure the part will work as intended for my vehicle.
I am grateful that Flagship 1 was able to source a good ECM for my neighbors 1997 Toyota Corolla. I was able to diagnose the car using my Picoscope. The fuel injectors driver system had failed in the original ECM. I load tested the ECM powers and grounds. I then ordered a good used one from Flagship 1 and received it within two weeks. Installed it and the engine runs great.
I talked to someone before ordering. I had confidence In what you were providing was accurate. But then there was delays. Was almost 14 business days before I saw the part. Was told it was coming by courier because of the Canadian postal strike and it ended up coming by Canada post. Upon arrival I had a duty I had to pay on it for $130 that I was not made aware of. Disappointed in that fact but the product itself seemed like a quality product. I'm not 100% sure of the date.
Ordering was a little scary as always ordering on line making sure to get the right thing but everything turned out great and the communication before the the part was programmed was a pleasant surprise really liked this experience
Had issues with module they sent me. It's man made and it happens. I contacted them and they made it right fast.
Cannot complain.
Thank you for helping me out
You guys were great about getting my a new/reman ecm for my pickup. I'm having one issue with programming effecting my grid heater. Trying to find a tuner or programmer to fix that.
What is really disappointing is the core return program. I really appreciate the lifetime warranty and hope that is representative of the quality of your remanufacturing What I don't like is the offering of a store credit for the value of my core return. If your product is as good as you advertise it, what good is a credit, unless I have to replace the ecm you just sent me. I'm an individual, not a dealer, and hope to never need to replace another ecm; so what good does a store credit do me. It seems like gaslighting to get a free core. Why don't you offer a cash back or credit option for core returns? This is what sours me.
Great overall experience. Received updates throughout the whole process. Easy installation. I'm back up and running. Replacing the PCU fixed the problems that mechanics couldn't identify, as the vehicle wasn't showing any fault codes. Spent less on the new unit than I did on alleged "trouble shooting". Thank you!
I order a jeep ECM and had it programmed. Finally got it put on last week and it wouldn't start the jeep. I know the old one does work I put old one back on. Not sure how to either money back or get reprogrammed
Dealer quoted me over $1600 for just the ECU. FlagOne got the exact reconditioned part programed to my VIN to me for $240 delivered. 20min install and they sent the OBD2 dongle to complete the install. Working great so far and fixed my problems!
I need a pcm for a 2002 f150. No one could help me. I notified flagship their representative was very courteous and helpful. I had to provide my vin to the vehicle. At first I ordered the wrong pcm. They notified me of the mistake and told me the correct pcm I needed and how much extra it was going to be. It wasnt much. Then they kept me notified of their process. I was sent details on how to program the pcm to my vehicle. I contacted them and told them I didnt have the equipment and two keys to my truck to do the programming of pcm. He sent me detailed information on how to reprogram the new pcm when I recieved it. The representative then sent me more information on what to do. He also told me I could get a license locksmith to do it for me in my area since I didnt have the equipment and get another key for my truck or I could take it to Ford Dealership. I chose to contact a license locksmith. I showed him all the information that flagship sent me and then the locksmith was able to get my truck to start with their instructions. Plus the cost if the pcm was at a reasonable price. I will definitely use them again if I need to and also tell people around me about them. They are very professional and keep you informed until your business is done with the company.
The module I ordered worked as is should but took 17 days to receive my order from day of purchase. My order came and the inside of the plug/terminals were dirty like it was just taken off a truck with 300k miles. There was paint over spray on the connector. Not satisfied with the "Fast and Free" shipping.
Very disappointed. We ordered the pcm and waited almost 2 weeks. Shipping was quick but pcm doesn't work. Won't even start the vehicle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members