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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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WHEN YOU ORDER A PART FOR A VEHICLE THAT IS BROKE DOWN IN THE SHOP AND THE CUSTOMER NEEDS THERE VEHICLE AND IT TAKES 4 PLUS WEEKS TO GET A PART FROM YOU THAT'S JUST BAD BUSINESS
First PCM took awhile but came in and worked great, Second PCM they kept having issues then ended up ordering another one but was taking a long time to come in for reprogramming so we asked for a refund
I needed a computer for a 2011 Ford Taurus. Called Flagship One and they were knowledgeable and answered all my questions. Had some trouble getting the parameter reset done and called back and got more help. Computer is working great.
After extensive diagnostic of the wiring and O2 sensor, I came to the conclusion that the PCM was the cause of this code. I have purchased PCMs from Flagship1 for my other cars and have had no issues. I trust the technical and service members in helping me through each step in getting my car ready to pass inspection.
I ordered a new ecm for my 2014 chev silverado. I typed in the vin, paid for the part and by the end of the day the part was being programmed to my vin and was sent the next day. They sent me an email every step of progress. I received my fully programmed ecm within a week of ordering. I will definitely look to them for more ordering in the future.
This was my first experience with Flagship 1 and they provided a replacement PCM that was programmed with the correct part number and VIN without me needing to send a core. I only needed to reprogram my keys. I believe the price was very fair and would use them again.
My truck needed an ECM and not anyone was selling. Until I ordered from Flagship, Farrah was helpful on determining which exact ECM my truck needed and the process started right away. I was updated and informed every step of the way. I received my part in no time. I would recommend Flagship to anyone who needs a new computer for their truck. Flagship did an excellent job at being the best.
I am very pleased with my experience with flagship one company! Got my truck up and running again with my new computer, saved me money overall. Great company!
Whoever picked up the phone was very kind and trustworthy. He did not push the ECU on me when I asked about it. I ordered it and had it installed and it's worked perfectly in my Prius since. Would definitely do business here again.
Provided a refurbished computer which worked perfectly. Saved on having someone to program it as was preprogrammed. Ship quick.
The people working for Flagship one are very helpful and knowledgeable. Me as independent mechanic is always a pleasure working with this company for my ECU repairs.
The pcm I purchased for my 2019 Grand Caravan activated dtc's which were not present on my original pcm. One of these actually caused the throttle to fail while driving on a busy street. It also caused failure of the transmission to shift, resulting in a very hazardous situation.
The 2004 Jeep Grand Cherokee L6 was purchased used for a work car. It idled rough from the start. The transmission had trouble shifting up at times. Then the engine would die for no reason while in gear. Therefore the PMC was replaced with one from Flagship and it runs like a new vehicle.
The company kept me informed about shipping even when there was a delay due to their testing process. The new ECU was amazingly easy to adapt to the vehicle. Very pleased!
Paula A took care of my order H******* from placing the order to delivery in just two days the on board computer was in my hands, already programed for the vehicle
Called after mechanic lied said he had ordered Computer for my truck. Therefore ordered myself and received in a few days ready to install. At present working well.
I spent 45 minutes on the phone with the customer service representative. There was clearly a language barrier so I kept having to repeat myself and confirm details especially in regards to the shipping address. The package was still shipped incorrectly and lost by USPS. It's been over a month since my order and they have not shipped me another unit despite the fact that usps sent a letter accepting fault for losing the package despite the address being out incorrectly. The last contact I had was 2 weeks ago when the representative said give her a few days to resolve. I have no product nor a refund. The whole process is just frustrating.
Could not figure out car issues for months. New ecm/bcm from Flagship One took car of the problem. Very easy to order and install.
Could not figure out car issues for months. New ecm/bcm from Flagship One took car of the problem. Very easy to order and install.
I live in Puerto Rico ordered a computer for a '94 Toyota Pickup. It turned into an order by phone, as Puerto Rico was not an option to mail to using the online web feature. The young lady who assisted was very helpful and professional. The part arrived before the expected delivery and my truck is running like new again. Thanks!
First computer was bad Second computer took forever. Truck was at my shop almost 2 months waiting. Still having issues with the new computer
First computer was bad Second computer took forever. Truck was at my shop almost 2 months waiting. Still having issues with the new computer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members