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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was very satisfied with your product. On time no tax warranty and excellent customer service. I will recommend you to every one of my friends.
I ordered my computer and received it the next week, even came a day early!
Your trust and support drive us to continually improve – thank you for the 5 stars Scott!
We have a 2012 Nissan Sentra that was experiencing an extreme cold crank no start. We were able to determine it was probably the ECU. We ordered the part and the process was extremely easy and staff was helpful. Installing the computer was a breeze and the new one was actually updated and now the car's navigation works as well.
Your review is a testament to the trust you've placed in us David – thank you!
Dependable and easy to work with. Prices were a bit high but offered a discount for return business.
Hello James, Thank you for your trust and for recognizing our efforts with a 5-star rating!
We have purchased about 7 or 8 PCMs the last 2 years or so. I think half of the were faulty. We send them back and are told they test okay. We then asked for a refund because we used PCMs from a different provider that worked for the vehicles. We were told all we can have is in store credit which is a bummer because the other PCMs from different venders worked.
Hello Craig, we set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
I needed to speak to a manager as to why our ECU was not shipped a stated, but they won't transfer you to a manager AND they would not even give you a NAME of a manager, stating it is their policy! My "account manager" was never free to speak with me either. Currently I'm still waiting for a phone call from this "ghost" manager. I would use another company next time
WE BOUGHT A COMPUTER, WAS BAD. NEVER HEARD BACK FROM YOU.
WE DID BUY A FEW COMPUTERS FOR OUR DEALERSHIP WITH NO PROBLEMS. LAST 2 OR 3 WE HAD PROBLEMS. LAST COMPUTER HAD ALREADY BEEN BEEN PROGRAMED. OUR MASTER MOPAR TECH COULD NOT REPROGRAM IT.
VERY UNHAPPY. WE EMAILED SEVERAL TIMES AND NEVER HEARD BACK FROM YOU.
Hello Curt, this is not the experience that we want you to have as a loyal customer. I reviewed your order and we want to address this issue properly. Please send us an email on [email protected] so we can make this right. Thank you for your patience and cooperation.
Terrible customer service, and the item took over 2 weeks to receive.
Good day Zachary, we sincerely apologize for any delays on your order. I looked into your order records and the cause of delay was because the first unit we tested did not meet our standards so we pulled out a second unit to be thoroughly tested before being sent to you. This is not the experience that we want you to have and we assure you that we are working our best to avoid any delays. If you have any concerns with your unit please reach out to us. Thank you!
I have used flagship one on some questionable projects and they came through every time. Will use again!
Your satisfaction and trust are our top priorities Robert– thank you for the glowing review!
I would definitely recommend this company for any PCM ECM replacement they shipped my product out within a few days and it was truly a plug and play. Saved 💲💲
Your time and feedback are incredibly valuable to us Donna – thank you for the 5-star review!
No updates on the module. Customer is pretty mad at me because I never know what to tell him, it's been 3 weeks, when I call the answer I get is we don't know what's going on we will update you at the end of the day. But the update never comes
Hello Arlo, we thank you for sharing your feedback. I reviewed your order history and it does show that the unit has been delivered within the 10 business days window. I also checked that we have sent you multiple emails about your order's status for the unit being pulled out of stock to it being shipped. We understand the urgency and we assure you that we are doing our best to meet our client's expectations. We hope to do business with you soon. Thank you!
I can't say any time i have used them it was a pleasant experience. Always have issues and end up chasing their bad part.
Hi Joseph, thank you for leaving your feedback and being a repeat customer. This is not what we want to hear from our client and believe me when we say that your feedback is invaluable in helping us improve our products and services. Please contact us when you experience any hiccup in your future order. Thank you!
Got my computer quickly and exactly as stated in the description. Very satisfied with everything.
Thanks for your kind words and for recognizing the convenience of our online ordering system Gage! Thank you!
Shipping took almost a month for me to receive the part, resulting in the vehicle being stuck in the shop the entire time. Otherwise part was as described and detailed programming instructions made for an easy process.
Hi Austin, we are as disappointed as you as to what took so long for you to get your order. We handed the unit to our shipping partner on 11/30/23 and for some reason it took so much time for them to deliver your purchase. We understand your urgency on getting the part and we happy to know that it worked. Thank you for sharing your feedback and we will surely learn from it.
We're grateful for your time in sharing your positive experience with our company Jason! Thank you!
Great customer service and when there is an issue they rectify the problem
Your trust in us means the world Wendy! Thank you for the 5-star review.
The product always works good and it helps that it is plug and play.
Hi, thanks a bunch for the 5-star review! Ensuring your satisfaction is our top priority, and we're always here to lend a hand.
Never had any issues with products, always programmed to vehicle specs
We're honored by your trust and appreciation of our online ordering system – thank you Dan.
Very good service and part worked great
Your sales department answer all my questions
Very happy
Your trust in us means the world Sebastian! Thank you for the 5-star review.
I have bought several units and I have never had a problem with any of them
Hi there Lionel! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your trust in our company and feedback are deeply appreciated – thank you Robert!