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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Customer service was very good and shipping was fairly quick
Hi there Warren, Your satisfaction is our ultimate goal, and we're grateful for your 5-star review. If there's anything else we can assist you with, please don't hesitate to contact us.
Their pricing is great and the best part is they provide already programmed units.
Thank you for the 5-star rating! We're thrilled that you appreciate our efforts Sergio. If you have any questions or concerns, please don't hesitate to reach out to us.
Hi there Pedro! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Awesome customer service! Got exactly what I needed...very content with my transaction!
Your trust and satisfaction are our greatest rewards – thank you for the 5-star review Edgar!
No one is replying / responding for my inquiry about damage pcm- ecm that i order, piece of junk. Not recomended to buy, defective parts and waste my money at all.
Hello Angelo, this is not the experience that we want you to have as a loyal customer. I reviewed your order and we want to address this issue properly. Please send us an email on [email protected] so we can make this right. Thank you for your patience and cooperation.
After a nightmare experience with another online car computer company, Flagship One saved the day!
Your acknowledgment of our efforts and online ordering system is truly appreciated – thank you Matt!
The ecm I ordered works properly. I am not happy about the lack of instructions. Or the lack of a promised email with instructions. Ford's have to have PATS keys! None were available from Flagship 1. This could cost customers additional hundreds of dollars! No mention of it on website.
Website was easy to navigate.I just Input vehicle info Order was pulled, programmed and Shipped out quick!
Plug and play. So far absolutely no problems on my jeep. It now runs like a diamond.
Thanks for your trust, time, and for appreciating our online ordering system Ramon!
I had tried another vendor twice, and it just didn't work. Flagship one is extremely quick and even responded to a message at night. The PCM was in stock and was shipped quickly. And it actually worked and solved my Jeep dying issue. Excellent work!
We're honored by your trust in our company John – thank you for the 5 stars!
Very friendly and professional staff. They sent me a PCR that didn't work on my truck. Then I sent in my PCR and they tested it and nothing was wrong with it. They refunded me really fast. I would still recommend flag staff
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Your time in leaving us a positive review is greatly appreciated – thank you Rob!
I contacted customer service about what software version would be installed in the new module I ordered. I was told they could not tell me the version without it being ordered and sending it over to engineering/programming team. I was told if the software version was not compatible I could return the module with no problems. I failed to read the entire return policy and even though they could not give me all the module details it was apparently on me to lose $100 off of my return amount for a "non refundable programming fee." I am very dissatisfied with my service and feel they should have waived the fee. I knew as soon as the new module showed up that the software version was not compatible with my vehicle and it was not going to work. I was led to believe with my initial customer service phone call that if it was not compatible I could return with no problems. The return process was easy but left me $100 in the hole and vehicle still not fixed.
Hello Garrett, we set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
I ordered a replacement PCM for a 2001 Ford F150. They programmed the VIN into the computer and shipped it to me in a timely manner. Truck runs great. I would highly recommend this company to others and I will definitely be a repeat customer.
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Thomas!
For other companies that need precise dates of shipping and/or arrivals is crucial to their business. As a business owner, I find this company to be lacking that information to customers. I'd rather go through a dealership and not lose a potential customer based on time lines.
Hello Noemi, We're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Have not yet got some mechanic to program the keys (or pcm)yet thought it was a plug and play probably get it programmed ( or try) this week so I'll know by early this week
We are very satisfied with all communications from this company. We received the PCM, followed the very clear instructions and everything works great. Thanks.
We're delighted to have earned your trust and satisfaction. Thank you Jenell!
Was quoted and sold the wrong PCM at first, was notified of the error and corrected billing, shipping was further delayed due to this. The PCM was partially programmed, we could not complete the in house programming and calibrations due to the coding of the GEM software in the PCM. We had to pay for a programmer to come and program the PCM with the missing software to complete the in house calibrations / Programming.
Hello Bucky, we apologize for the inconvenience caused by the programming issue with your order. We're working to improve our processes to prevent such issues in the future. If you have any further concerns, please don't hesitate to let us know.
Very friendly and customer service.
The ECM that I purchased works great.
Your satisfaction and trust are our top priorities Daniel – thank you for the glowing review!
Bought a truck didn't start did some checking needed new pcm. Flagship sent me one out with a new set of keys. Easy process few questions to answer and info given about vehicle and it started right up when PCM was installed.
Your time and feedback are incredibly valuable to us Robert – thank you for the 5-star review!
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Hello Chris! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.