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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very good service and part worked great
Your sales department answer all my questions
Very happy
I have bought several units and I have never had a problem with any of them
Hi there Lionel! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Having keys ready to be cut and already programmed was a huge help!
Thanks for your trust in our company – we're glad to have earned it Darius!
We originally started using flagship one because it was very beneficial to have the computers coming in within 2-4 days pre programmed and ready to go, though we plan to continue to use flagship the time frame has slowed down, we have been seeing computers coming in with 10 days or so wait time which is a down side much harder to sell work when I have to quote 2 weeks wait time for parts.
Have order from here 3 times and has always been a great experience. Always great customer service and return process is easy.
Dissapointed in the time it took to get. Was told it would ship in two to four days then four to eight days. I t then failed testing and was but to the back of the line. A month later i finally received it. At least it worked.
Hello George, We're really sorry for the delay with your order. After checking your order records, we found that the first unit we tested didn't meet our standards. So, we decided to test a second unit thoroughly before sending it to you. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
The whole transaction from ordering to delivery of the ECM was very informative.
Flagship One stayed in constant communication with us.
Install went flawlessly with provided instructions.
Thank you
Thank you for your trust and for recognizing the convenience of our online ordering system!
Took much longer than anticipated to receive item. Item also in someone else's name - Robert? When it was ordered by Dolen's Garage. Asked them to correct, but obviously they did not, since this e-mail was addressed to Robert.
We apologize for the delay in receiving your item and for the confusion regarding the name, Robert. We'll investigate this issue immediately and ensure that your order details are corrected. Please accept our sincere apologies for any inconvenience this may have caused. If you need further assistance, please feel free to reach out to us directly.
Staff very helpful and polite. The updates are also a plus keeping my customer informed.
We're grateful for your time and for choosing us for your automotive needs Fisher! Thank you!
Had to reach out a couple times & it took longer to receive PCM than it had in the past - wondering if there is ownership/management change?
We're sorry for any inconvenience caused by the delay in receiving your PCM and the need to reach out multiple times. Regarding your concern about ownership or management changes, rest assured there have been no recent changes. We appreciate your patience and understanding, and we're here to assist you with any further questions or issues you may have.
We placed the order and something happened with programming. Customer service notified us but it still took forever to receive our correct purchased item.
Hello Michael, We apologize for the inconvenience caused by the programming issue with your order. Although our customer service team alerted you to the problem, we understand it took longer than expected to receive the correct item. We're working to improve our processes to prevent such delays in the future. If you have any further concerns, please don't hesitate to let us know.
Great company. I have received two ecms now and was very happy with both of them
Hello Ryan! We truly appreciate your positive review and the 5 stars. Your feedback is invaluable to us, and we're here to help with anything you need.
I'll start by saying the parts they sell are always high quality and easy plug and play installation. Processing/shipping times can be a problem sometimes. You might get your order in a week, it might be a month. But they always email updates to keep you posted, and again it is a quality product. I've installed several and never had a comeback or had to make a warranty claim.
I had a problem with my corolla where the shifts were super hard and delayed due to the computer. Plugged the computer and programmed the key to car and the problem was fixed.
We're thrilled to hear about your positive experience! Thank you for taking the time to share it with us and for the 5-star rating. If there's anything we can do to further assist you, please don't hesitate to ask.
We're honored by your trust in our company – thank you for the 5 stars Ed!
The gentleman I spoke with told me he would expediate my order. And it came early. Thank You very much.
Your trust and satisfaction are our greatest rewards George – thank you for the 5-star review!
We have ordered several units of the years through Flagship One. They have always come through delivering great products in a timely manner. Look forward to doing business with them again in the future.
Thank you for taking the time to share your experience with us and awarding us with 5 stars Mark! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
The computer I ordered for the Jeep worked fine, but the computer I got for a 2007 Chevy Silverado 4.3L wouldn't allow the engine to idle down. Found the programming was wrong. Replaced the computer with a used one off a 4.3L and it worked fine. Feel like the computer was programmed for a V8.
Great place to get parts from will order from them in future
Your review is a testament to the trust you've placed in us – thank you Daniel!
You guys do not disappoint! Plug and play every time with no issues so far.
Your trust in us means the world Paul! Thank you for the 5-star review.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your trust in us means the world Sebastian! Thank you for the 5-star review.