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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered the part and it arrived before expected and install was very easy.
The product was exactly as advertised. They didn't over rate it to sale it.
Hi Leotis, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
We ordered a pcm.we explained the key and key reader wont work with my pcm.and pcm is bad. We got pcm and were told get a locksmith or go to the dealer.isuzu is out of business and has no dealers.if they were i would not have needed flagship one.so no dealer and cant get a locksmith to fix it.so i have a pcm that supposibly works,that my warranty is being used up on.before i can make it run.talked to flagship one and all they say is get a locksmith.go to a dealer or buy used from a junk yard is my suggestion
First, I have used Flagship One before, just like then they came through with flying colors. This time however presented them with the problem of finding a unicorn as my ECU was NOT repairable and a long discontinued part. It took them a bit to find one, by no means too long, rebuilt it and got it shipped out to me. I took it to the Dealership, which BTW was unable to "find" the "anywhere", the Tech installed it and my car fired right off with NO additional programming required. Can't ask for more than that from Flagship One, simply put, "It Worked!"
Your time in leaving us a positive review is greatly appreciated – thank you!
Ordered a pcm for my 2010 ford explorer and received it as promised and after getting a lock smith to reprogram the car keys it has worked great.
Hi Billy, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I was skeptical at first, but they answered all my concerns and was very friendly through it all and received it in a timely manner and once my mechanic put it in my truck. It cranked right up. Thank you!
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Melissa.
Very friendly and easy to order part. Pcm worked perfectly! Thank you for all your help!
Hi Troy, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
My Chrysler Concorde would keep stalling intermittently. I found out that one of the fixes was a replacement PCM. I called Flagship One and gave them the vin and number off of the original PCM and they sent me a replacement. It was Plug and Play and it worked perfectly.
Hi there Jesse! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
The communications with this company was very lacking and the order time to the delivery time was extremely long and I lost the customer over it very dissatisfied. How long it took
Took a while to get programmed but it shipped immediately and I got it sooner than promised. Called to ask about my order and I actually had a real live person!
The Newly programmed PCM functioned perfectly - truck started right up. No "Relearning" prcedures and no extra work. (You might want to start the vehicle - mine was a 1012 Ram 1500 - and do NOT touch the accelrator. Let it idle down. When it warms up, start it again. Viola!
Your time in leaving us a positive review is greatly appreciated – thank you Ralph!
Everything went well with the install and the programming of the keys. The company only charge me $150 to come out and program them to a new case and worked well.
Hi Charles, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Took approximately 2 weeks to get the computer! Not what there advertised return time states!
They did finally overnight it at there expense. Little to no comfort.
Could have discounted it some but didn't.
Computer itself works fine and fixed the issue the truck had.
It was good to deal with over all. And good customer, They are there if need to talk to.
We're grateful for your time in sharing your positive experience with our company Ken! Thank you!
Told ecms we're in stock, not true wound up waiting months for a customer just for them to say I don't have it send yours in and we'll fix it, second time I used them had the exact same thing happen after waiting a month again. Horrible communication
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Beat up part and jb weld on it and it won't work. Wasted 1.5 hours trying to get the vats to work and gave up reinstalled my old pcm for now. I've sent emails for help and it's been awhile and no response from them.
Hi Joe, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to [email protected]? We will look into this further and make sure we address your concerns properly. Thank you.
Jeep would randomly die, changed every sensor and cat, nothing fixed it. Got new PCM from Flagship and runs perfect!
We're honored by your trust in our company – thank you for the 5 stars Paul!
Sometimes very good communications, sometimes nothing. My product was expected to be shipped and received the following week, but when I was contacted 10 days later the product wasn't even shipped yet. It finally arrived a few days later.
The customer service was very good. The girl who help me out was excellent. I didn't give 5 stars just because the delivery didn't arrived in the time frame supposed, but more than that, I would absolutely buy again from them if necessary
Took weeks to get my ecm. The website says a few days for shipment. Although I got my ecm I wasn't satisfied with the timeline of shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dylan, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.