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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered and received part sooner then expected. Installed ECM on unit, good to go.
Product was great. But took forever to get.
They did keep me up to date as to what was going on. Would use them again.
I thought I would have problems with the computer but I didn't have any problems. I installed it and my truck started with no issues
Your satisfaction and trust are our top priorities – thank you for the glowing review Robert!
I have 1 week contacting you and you have not solved anything the computer you sent me was not scheduled I had to pay 150 of programming and it still did not work I need you to contact me to make a return and if you can send me a new schedule or return the money
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Thank you for recognizing the convenience of our online ordering system – we're glad it made a difference Robin!
A friend recommended Flagship because he had a very agreeable experience. I replaced an ECU on a 20 year old truck and it was a very successful venture. I had my product in the specified time along with emails for specific instructions. It all worked beautifully and would recommend this company without any hesitation
We're honored by your trust in our company – thank you for the 5 stars Sydney!
Ordering was easy - shipping was terrible. It took over 3 weeks to get the product.
The product performed as it should and the repair was good.
NOTE: I will use them again in the future. Promise time for repairs will have to be adjusted for the shipping though.
Great customer service always updating on what was going on and when the part would be shipped out
We're delighted to have earned your trust and satisfaction Aaron. Thank you!
It started the truck. It's a good product. Will definitely try this again
Your time in leaving us a positive review is greatly appreciated – thank you David!
Easy ordering and a properly functioning product was delivered.
Your trust and satisfaction are our greatest rewards Jerome – thank you for the 5-star review!
I was having unknown intermittent problems with my 2008 Elantra. After finally figuring out the ECU is the last possible culprit I searched online everyone. Made several calls to other local and out of state shops only to get no answer. Found out about Flagship and immediately called and was greeted the first time. Got upfront pricing and instructions on next steps. Made my payment and a week later got the new ECU. Plug and play and the vehicle is fixed! Pretty fast turn around time, good pricing, and overall great value for my needs. Will definitely consider them again in the future!
Hi Kristoffer, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
I asked before ordering if the item I wanted was in stock and could ship out immediately, I was told "yes" it is in stock at Flagship's location in New York. As I am located in Rhode Island that is 1 day shipping using any of the ground services.
I received the ECU over a week later packaged in an old Amazon box that was sealed with Avery address labels and in really poor shape. The box also had the previous address label showing the date of when Flagship purchased the ECU from Northland Wrecking in Iowa a few days prior, clearly I was lied to at the start of my inquiry as to the ECU being in stock.
The ECU is hideous cosmetically, it looks like it was from a vehicle that was located in a salt belt area but to mask this it looks like someone cleaned it with a brick and then painted it with a live chicken before it was stuffed in a box and shipped to me.
Not impressed at all with Flagship
Have purchased many modules over past 6 or 7 years, always have had great experiences!
Hi there Gregory! Your feedback is greatly appreciated, and we're thrilled to hear that you were happy with our service. Thank you for the 5-star rating!
Ordered a part for my son-in-law's car. It was easy to order and arrived quickly. Very pleased.
Hello Nelson, thank you for the 5 stars! We're glad to hear that you found the ordering process convenient. If there's anything else you need assistance with, please don't hesitate to let us know.
Still waiting for a replacement unit and a phone call- we sent our module to be refurbished and received it back to not work at all
Hi Bridget, thank you for bringing this to our attention. We apologize for any oversight. We are taking steps to improve our communication and customer support responsiveness. Your feedback is important to us, and we are committed to making the necessary improvements. If there's anything further we can do to assist you, please let us know at [email protected].
Plug and play for me. Really could not have been easier. Zero issues with it. Now... did it fix my issues?
Well that wouldn't be on Flagship anyways. One issue left but I know... It's Not the PCM!
Your satisfaction and trust are our top priorities – thank you for the glowing review Robert!
This company has got it together!the best service ever!I would recommend you purchase your next pcm from this company,very professional and very prompt on service!thank you again
Your feedback and trust are invaluable to us – thank you for the 5-star rating Kevin!
Ordered pcm, came with wrong vin, called them and never got a call back. I will look somewhere else.
Good day Melvin, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on [email protected] so we can resolve this matter. Thank you for your coopertaion.
I received the wrong ECM twice and I've being waiting for the new one for more than a month. CSR doesn't know how to handle the situation; manager doesn't communicate with customers and at the end of the day I'm stuck with an order nobody knows how to deal with it, I haven't even got an ETA.
We are sorry to hear about the ongoing issues with your order and the lack of effective communication from our team. This is certainly not the level of service we aim to provide. We'd like to ensure that this is resolved as quickly as possible. Can you provide your order number to [email protected] so we can make sure to address your concerns promptly. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're delighted to have earned your trust and satisfaction Michael. Thank you!