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Flagship One Inc

4.4

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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20,506 reviews

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Florida
1 review
0 helpful votes
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Excellent Service
January 3, 2026

I had an issue where my ECU got fried on my car, not only were the prices reasonable. But the communication from Flagship One has been excellent from start to finish. Now to only wait for the ECU to come in.

Date of experience: December 24, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

California
1 review
0 helpful votes
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MOST BODACIOUS
January 2, 2026

I've been buying computers from Flagship 1 now for several years and always had an great experience with not only the staff but the product too.

Date of experience: December 23, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Virginia
2 reviews
0 helpful votes
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Great Service
January 2, 2026

We have ordered several ECM's from Flagship 1 and have never had any issues with any of them. Hannah kept us updated thru the entire process. Their customer service it top notch!

Date of experience: December 23, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Alaska
1 review
0 helpful votes
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So far so good
January 2, 2026

Great so far. Item shipped the day after I ordered it, that's impressive. But I have no idea of the quality or much beyond. Rossel was awesome to talk with on the phone

Date of experience: December 23, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Illinois
1 review
0 helpful votes
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"Thanks for the conversation with Emar M.
I look forward to my new unit.
I understand how this process will work

Kip Randolph"

Date of experience: December 22, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Arizona
1 review
0 helpful votes
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PCM NISSAN SENTRA
December 30, 2025

I reached out to the company and they addressed the problem, thank you much.

Date of experience: December 20, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!

Georgia
1 review
0 helpful votes
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Eden J customer service
December 30, 2025

Eden J is an excellent customer service representative

Date of experience: December 20, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Colorado
1 review
0 helpful votes
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Delayed review
December 30, 2025

I just got around to installing the p. C m today. So far it works!
Thanks, as long as it keeps working.

Date of experience: December 20, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Canada
1 review
0 helpful votes
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My personal opinion
December 29, 2025

Your service and product and price is amazing but every time i order with you your delevry time range as your shipping provider keep losing my order and take a month to receive witch as for me in business and having to deal with aggravation from my customer is annoying and i do refer your with a negative note on that behalf soo if you solve that issue or shipping provider issue your business would gain a lot of growth

Date of experience: December 19, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Oregon
1 review
0 helpful votes
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PARTS COUNTER MAN
December 29, 2025

I have ordered multiple modules from flagship one. They have all been great expect one that we had to warranty but so far the process has been smooth and straight forward

Date of experience: December 19, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Texas
1 review
0 helpful votes
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Jefferson Jefferson
December 28, 2025

Shipping was quick. Order was processed timely. However the computer has a broken plastic alignment fin. It does not hinder the operation of it at all, so I'm not concerned with that to be honest. Overall an excellent service at an excellent price.

Date of experience: December 18, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Texas
1 review
0 helpful votes
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Tundra needs ECM
December 28, 2025

Customer service was excellent. Did my order over the phone, all questions were answered. Very friendly representative. Angel did a great job. Thank you for all your help.

Date of experience: December 18, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Georgia
1 review
0 helpful votes
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Worried about my truck
December 28, 2025

Great Company they gave me updates on the progress with my part even when it was shipped.Everyone else I called about the part said sorry and good luck.

Date of experience: December 17, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Colorado
1 review
0 helpful votes
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Thank you so much!
December 27, 2025

Awesome. You guys saved my jeep. I had so much trouble finding a computer for it, I was losing hope, but you came through! I will recommend you in the future!

Date of experience: December 17, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

North Carolina
1 review
0 helpful votes
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Good customer service
December 27, 2025

Order was delayed for some reason or other. Called at spoke with Katrina couple times ecm was for my daughters closely coming 16th birthday present. They rushed my order and overnighted it received day before birthday all worked well very satisfied

Date of experience: December 11, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Alabama
1 review
0 helpful votes
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Sales person named Rica
December 27, 2025

Extremely patient and through, I work for the biggest aggregate company in the United States and she has been an absolute blessing to talk too.

Date of experience: December 17, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Wisconsin
1 review
0 helpful votes
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Plug and play
December 27, 2025

Mark was very helpful. Shipping was quick. They kept constant contact. After I got the keys cut the vehicle started right after the key relearn.

Date of experience: December 17, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

New York
1 review
0 helpful votes
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Worked the first time!
December 27, 2025

Plugged in ECM and programmed to vehicle with no issues. This was my third ecm from different suppliers and this one worked with no issues. Thank you

Date of experience: December 16, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Colorado
1 review
0 helpful votes
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ECM purchase
December 27, 2025

Before ordering was using online ordering when I called and got a hold of a representative to make sure I was ordering the proper item the representative took information double check that I was getting the right thing and put the order in for me. Very good service.

Date of experience: December 16, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

South Carolina
1 review
0 helpful votes
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Always Awesome
December 26, 2025

I have always used Flagship and they always do a great job with communication and quality of work! I would highly recommend them to anyone! Thank you Hannah B

Date of experience: December 16, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.