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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Flagship was very responsive and part came back quickly, and worked as it should now. Love the free shipping, thank you
The part was not only on time but did exactly what it was supposed to do! Thank you Flagship 1!
Hi Christofer, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I was very happy with my new PCM. I bought this through Ebay. I was skeptical at first. Ive heard some negative reviews from different forums in the past. I decided to try on my own. I got the PCM in the mail as promised with my programmed por of keys. It was very easy to install and got my 2003 Mazda 6 3.0 up and running.
Hi Adrian, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Very good service, quick response and delivery of a working part ready to be installed and I'm happy the issue has been resolved. Thanks
Your time in leaving us a positive review is greatly appreciated – thank you Kenneth!
Do not believe their advertised shipping times if you are outside of the USA. I was charged $105USD for shipping to Canada that took 18 business days (23 days in total). The item was shipped via USPS "International Priority Flat Rate Envelope". The cost to consumers in the USA is $30.35 for this level of service, yet Flagship One charges $105USD for shipping to Canada. This is a huge ripoff and when I asked for a refund for the shipping because of the delays, they refused to give me one. Their customer service is very poor too.
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Not happy with it got part after the date i could return it so i'm 300.00$ in the hole now!
Hello, we set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Took longer then was told for shipping
Terminals from wiring harness would not plug into new ecu
Once I was able to make them work I had to reflash for dash to work 👎
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Hassle free.Gave them my VIN it was that easy. Price was reasonable. Received my new ECM in a timely manner. No further programming needed to be done.install in the truck, turn the key and go.
Thank you so much Mark for the positive feedback and 5 star rating! Let us know if you have any questions.
On time delivery,the parts fit and functioned with no problems good job!
Your time in leaving us a positive review is greatly appreciated – thank you Richard!
Advertise plug and play you don't mention a crank relearn which cost more money at a mechanic shop. And also when I did ask for help the response times was days to more than a week to respond 🙃
Hi Gary, thank you for bringing this to our attention. We apologize for any oversight. We are taking steps to improve our communication and customer support responsiveness. Your feedback is important to us, and we are committed to making the necessary improvements. If there's anything further we can do to assist you, please let us know.
Had to order a pcu for an engine I bought from salvage. Product arrived on time and was a great price. Unfortunately, I gave them the vin for the truck instead of the "new" one so, it wasn't pre-programmed properly. After taking it to get programmed it worked perfectly.
Thank you so much Lauri for the 5 star ratings and we are so happy to know that you were satisfied with our services! Looking forward to serve you again!
Christine was great with the updates so I wasn't left in the dark. Part worked and I didn't have to have it towed to the dealership!
Hello Mack, happy to know about your positive experience with us! Thanks for trusting Flagship One Inc.
Great ecm but just didn't fix my problem. I have wiring issue
The purchase was a great experience. The associate knew exactly what I wanted and took care of the order with great professional service and very courteous. The item came on the time table I was given and even the mechanic was surprised.
Hi Marsha, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The last time we ordered it took a VERY long time. And no one there even cared. We will most likely not order from you again.
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Your satisfaction and trust are our top priorities – thank you for the glowing review Barry!
Their product is fine- great actually! But their promise on delivery falls very very short of the goal. I don't know if it's because they need more employees, or need better customer reps- but it was essentially zero contact outside of automated messages. It took nearly three weeks to get my ECU which is unacceptable. I understand we live in a day in age where we expect packages to show up the next day- and I understand they're a smaller company so I don't hold them to that standard. But three weeks? If I had a blank ECU I could go to the dealer and have them program it in an hour. The lack of communication with delays or difficulties is what really did it for me. It's one thing if you effectively communicate what's holding things up- we're all human and I understand that. But NOTHING? You can't run a business like that. I would only order from them again if I absolutely had to. Once again, great product, bad service.
Quick delivery after installing a relearning of the key and relearn throttle position it has been running for a few day it acted up once i cleared codes for shift solenoid b and has been doing good not stuck in 3rd gear anymore.
Hi Daniel, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Was told 2 weeks and it took 4 weeks. Computer worked fine
Worked great out of the box easy and straight forward
Thank you so much Jeanie for the positive feedback and 5 star rating! Let us know if you have any questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your trust in us means the world Terry! Thank you for the 5-star review.