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Flagship One Inc

4.4

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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20,506 reviews

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Oklahoma
1 review
0 helpful votes
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Flagship is the ideal name
January 10, 2026

Flagship is just that. I was actually given the information for Flagship by my mechanic. I ordered my part and was kept informed through their receiving the order, shipment and delivery. Flagship followed up with information throughout the process. The part was installed and resolved my issues. I will absolutely use Flagship again.

Date of experience: December 30, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Virginia
2 reviews
0 helpful votes
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Computer purchase
January 9, 2026

I found Flagship on the internet and needing a computer for a 23 year old diesel truck, they showed to have one on hand. I called the number and actually got to talk to a real person. She was a little hard to understand but seemed knowledgeable. I am waiting for my order so time will tell if I get the right part. Overall a good experience.

Date of experience: December 30, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

California
1 review
0 helpful votes
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Great service
January 9, 2026

The service man who took my order polite straight to the part I needed he was courteous, and it only took less than 15 minutes for him to complete my order on what I needed thanks

Date of experience: December 30, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Nevada
1 review
0 helpful votes
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Top notch repair!
January 9, 2026

As a retired master technician and shop owner I can say without a doubt this team is as good as they come. They saved my classic 12 valve Cummins. Good job!

Date of experience: December 30, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Illinois
1 review
0 helpful votes
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100% satisfaction
January 9, 2026

From start to finish my experience was seamless. The customer service was professional and prompt and even received a follow up phone call confirming the order.

Date of experience: December 30, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Louisiana
1 review
0 helpful votes
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Helpfulness
January 9, 2026

Adrian and Venus were so nice and helpful.They where great at helping me get my order together and knowing exactly what I expect with shipping and processing.only a 4 since I didn't get the order yet.

Date of experience: December 30, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Oregon
1 review
0 helpful votes
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Easy to Work With
January 8, 2026

I called in and was greeted by Rica. She was professional and friendly at the same time. She patiently walked me through the steps to purchase the engine control module. The extended hours for those of us on the west coast is very much appreciated.

Date of experience: December 29, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Iowa
1 review
0 helpful votes
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99 Ford F150
January 8, 2026

Venice helped us out trouble shooting an ECM installation in a 99 Ford F150. Her patience and guidance helped us get the job finished and keep a happy customer.

Date of experience: December 4, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Massachusetts
1 review
0 helpful votes
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Just shipped my ECM unit
January 8, 2026

Shipping process was hassle, free and included in my reprogramming fee so far happy with process awaiting delivery after programming Hopefully plug-in play in seamless installation will I will let you know how all that goes for me once I have my unit back

Date of experience: December 29, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Texas
1 review
0 helpful votes
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The representative was very helpful and guided me through the process and what to expect. Thanks Daniel C for your help! I would highly recommend this place.

Date of experience: December 29, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

New York
1 review
0 helpful votes
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My experience was straightforward and they got right to what I needed. I needed a computer for my Chrysler Town & Country, and the gentleman that helped me. I'm thinking his name was novel and he was very professional

Date of experience: December 29, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Mexico
1 review
1 helpful vote
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SURF VAN in Baja Mexico
January 8, 2026

Thanks to Danna R., the ECM MODULE for my 1995 E150 works great., plug and play No problem., sorry for the late response because my Surf Van is in Baja Mexico.,
Van runs PERFECT.

Date of experience: December 29, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Florida
1 review
0 helpful votes
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Excellent.
January 8, 2026

It is great, wonderful person Mr. Dexter. I appreciate your service, I will definitely recommend your co to others. Thank you Jose Carnero

Date of experience: December 29, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Florida
1 review
0 helpful votes
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I had to have an inch control module that I could depend on, so I went directly to the source, and they did not let me down. Vehicle works fine now. Thank you.

Date of experience: December 28, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Alabama
1 review
0 helpful votes
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Easy and good experience
January 7, 2026

Quick and easy. Looked up part number by vin, paid by cc. Shipped quickly. Arrived in good condition. Very pleasant and nice on the phone. Good experience!

Date of experience: December 28, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Washington
1 review
0 helpful votes
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Good customer service.
January 6, 2026

Was unsure of what ECM I needed. So asked for help through the chat portal, Alvin M answered my questions and found the right ECM for me. His help was quick and complete. Got me an ECM on the way. Will be doing business again with flagship one for my ECM needs.

Date of experience: December 27, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

New York
1 review
0 helpful votes
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My experience with flagship one
January 5, 2026

My experience with flagship one was exceptional. Ms. Venice P provided professional assistance throughout the process of locating the required part and ensuring that I was fully informed of the necessary details. I wholeheartedly recommend flagship one to other customers for their part procurement needs.

Date of experience: December 26, 2025
Sean K. — Flagship One Inc Rep
3 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Idaho
1 review
0 helpful votes
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Great customer service!
January 3, 2026

First off, the website is very informative, very easy to navigate and incredibly secure. But then to add follow up calls directly to confirm order info and explain warranties ac return policies is the cherry on top! Thank you to Emar for being so amazing and professional!

Date of experience: December 23, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Germany
1 review
0 helpful votes
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Good experience for me
January 3, 2026

Sent Vin. No. And model no. Pleasantly priced amount of money. And a few days later it was on my porch. 3 bolts out and back in and old explorer started right up and my kee fop still works.

Date of experience: December 24, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

California
1 review
0 helpful votes
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Buyer of ECM
January 3, 2026

Great experience. Service Rep. Was most helpful and knowledgeable of your system. Very kind in explaining all I needed to know.

Date of experience: December 24, 2025
Sean K. — Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.