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Flagship One Inc

4.4

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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20,506 reviews

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South Carolina
1 review
0 helpful votes
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Old fashioned Great Customer Service
December 26, 2025

I called for availability and price on a computer for my car. The salesman entered my SN and told me he had already programmed the new unit. A couple days later I called back and ordered it. The problem with my car was solved. I received multiple followup calls to be sure all was working well. Very, very pleased.

Date of experience: December 16, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Missouri
1 review
0 helpful votes
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Customer Service was FABULOUS!
December 25, 2025

Eden was wonderful to work with on all of my questions and in helping me navigate the need for the part for our car. After waiting for nearly three months for the local GM dealership to come up empty in obtaingng the part, it only took one call to Flagship to get what I needed and Eden was incredibly helpful with her knowledge and service.

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Kentucky
1 review
0 helpful votes
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1995 mustang gt 5 speed ecm
December 25, 2025

Sebastian was very helpful with my order. Excellent service. I highly recommend.

Date of experience: December 15, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Virginia
2 reviews
0 helpful votes
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Consistent Service
December 25, 2025

This is the 5th Computer I have purchased from FS1. I get consistent service every time. I have had one bad computer and they sent me another one that worked free. No hassles; good customer service; good products that work.
I recommend to everybody I know.

Date of experience: December 15, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Oregon
1 review
0 helpful votes
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Fantastic customer support and advice
December 24, 2025

I was searching for a part by number given to me at the dealership. The person I chatted with discovered the part had an alternative number, and they had it in stock for much less than I'd been told to expect. They took the time to explain why it had two numbers, too. Part shipped promptly and was ready to go as advertised. This literally saved my car!

Date of experience: November 17, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

New York
1 review
0 helpful votes
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THANK YOU CUSTOMER SERVICE WAS SPOT ON ANGEL GAVE ME DIRECTION WHICH ENABLED ME TO GET THE PART I NEEDED FOR MY VEHICLE IM A RETIRED FORD TECH 43 YEARS IN THE SHOP BONT HAVE ACCESS TO SOFT WARE TO DOWN LOAD INFO ANYMORE SO IT HELPS TO BE ABLE TO REACH YOUR COMPANY THANKS AGAIN

Date of experience: December 13, 2025
Pennsylvania
1 review
0 helpful votes
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Bad service
December 23, 2025

Didn't receive my part for a month. It was supposed to be delivered in 3 to 5 business days. Once my part arrived I had it out in my vehicle and I'm having the same problems I had before I ordered my computer. Which was supposed to fix my problem.

Date of experience: December 13, 2025
Sean K. Flagship One Inc Rep
4 months ago

We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.

Virginia
2 reviews
0 helpful votes
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1996 f150 ECU
December 23, 2025

Online experience was great finding the ecu I needed for my 1996 F150 5.8. Fast and very helpful online process through their website chat. Hopefully this fixes some issues I'm having and intermittent issues. Thanks

Date of experience: December 12, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Mississippi
1 review
0 helpful votes
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Excellent Service
December 22, 2025

I've bought from Flagship One multiple times and each time has been excellent. Katrina C. Has kept me updated throughout the entire process, she even called to check and make sure I received my tracking information.

Date of experience: December 12, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Texas
1 review
0 helpful votes
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Ordered an ECM
December 22, 2025

I had to order an ECM for our Toyota T100, and John was very helpful. I'm not really good with sending emails, and he understood. So he helped me get the information that he needed to get our part. Very good experience. Thank you.

Date of experience: December 12, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Texas
1 review
0 helpful votes
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Part for M37
December 22, 2025

Excellent experience! I think I spoke with Shan and she made the process quick and easy. She was very knowledgeable and professional

Date of experience: December 12, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Germany
1 review
0 helpful votes
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Support und Kontakt ist sehr gut
December 22, 2025

Ich habe mit Rossell Kontakt gehabt weil ich ein BCM/ECU für meinen 2013 Charger brauche. Alle fragen umgehend beantwortet. Mail Kontakt sehr schell.
Alles perfekt.
Wenn das ECU dann bei mir eintrifft hoffe ich darauf das es ebenso gut am Auto funktioniert und alles passt. Ich hoffe. Grüße Stefan

Date of experience: December 12, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Oregon
1 review
0 helpful votes
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08 jeep commander PCM
December 22, 2025

Unit came timely, well packaged, and as described. I had an internal connector failure on my original PCM and this replacement part solved all my issues. Very pleased with this purchase.

Date of experience: December 12, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

California
1 review
0 helpful votes
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2003 Nissan Xterra
December 22, 2025

I had a great experience with the purchase of a new engine control module (MEC07-460 C1) from Flagship one. Very knowledgeable about what I needed for my vehicle. It came perfectly programed and was easy to install.
I am very happy with the product. I highly recommend Flagship One

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

Texas
1 review
0 helpful votes
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Satisfied customer
December 21, 2025

My experience with Site jabber was very satisfying and the representative Nelea was phenomenal she's very cooperative very knowledgeable and very courteous. I would most definitely recommend your company to everyone

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

New York
1 review
0 helpful votes
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Great great customer service!
December 21, 2025

I have a confusing model year Truck. The 2019 Silverado actually has two different models and body styles. They were able to verify and warranty the correct PCM to help me get back on the road.

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

Texas
1 review
0 helpful votes
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**Updated Review** Faulty Module
December 21, 2025

This is and update to my previous review. After a few days of back and forth we were able to meet a resolution and get a refund for the product ordered. While we would have been happier with a working module, Jomar and the team worked diligently to make things right. I would give them another shot if I had another hard-to-find or OE Discontinued module they remanufacture.

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!

New Jersey
1 review
0 helpful votes
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Great and fast service
December 21, 2025

Worked with me very well and explained everything perfectly to me. Aswell were very patient with the chaos I was going through

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!

South Carolina
1 review
0 helpful votes
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2004 Jeep Wrangler ECU
December 21, 2025

Ryann and everyone that I talked to were courteous and knowledgeable. The information that I provided was continually conferred for accuracy. If their completed product is as good as their customer service the used car company I work for will seek to have other ECUs rebuilt from them.

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.

South Carolina
1 review
0 helpful votes
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My experience with flagship1
December 21, 2025

Flagship1 is the best place to go i have been going to them for a while the reps there are very friendly they answer all my question they make sure that i get the right part that i need i give them a five star rating and i would let other ppl know about them.

Date of experience: December 11, 2025
Sean K. Flagship One Inc Rep
4 months ago

Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.