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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I read the reviews of people having issues with the ECMs purchased, but not me. I got the unit plugged it in and off we went. No issues at all and would highly recommend vendor. A+
Hello Jason, we're thrilled to hear that our ECM worked seamlessly for you! Thank you for your recommendation and for choosing us.
I had a great experience. The staff were very responsive to my needs.
Hello Felix, we're delighted to hear that you had a great experience with us! Thank you for choosing Flagship One and for your kind words about our staff.
Quality was amazing and price was reasonable I fully recommend you guys to others
Hello William, we're thrilled to hear that you're satisfied with our product and pricing! Thank you for recommending us.
I installed the ECM and have been trying to get it to program to the key tried it multiple times and still not working. Now I'm just going to put the car in the shop and see what happens next
My 1996 Chevy C1500 pickup truck hasn't shifted this smoothly in a long time! Thanks for the great product.
Hi Shawn, we're delighted to hear that our product improved the performance of your Chevy pickup! Thank you for choosing Flagship One and for your positive feedback.
Everything went very smoothly with the entire purchasing process. Part worked great and received in expected time frame. Shamia M. Was excellent to work with. She was accurate, concise and quick while assisting with the order by phone call. I will definitely be using Flagship One again in the future.
Hello Benjamin, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One and for your kind words about Shamia M.
After purchasing from flagship one and installing the new New part my 2012 Dodge avenger is back to normal and working better then ever! With no issues whatsoever.
I highly recommend this company.
Hello John, we're thrilled to hear that your Dodge Avenger is back to normal with our part! Thank you for your recommendation and for choosing Flagship One.
I tried a competitor and found a garbage product. Your product met all expectations
Hello Randal, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
Beflre purcjased tje new pcm tje truck wouñd crank and run. But, it wouñd go into reduced power mode. After repñacing tje pcm it wont fo anytjinh ive had two mechanics work on it. One repñaced everumytjing he cojñd come up with. The second one plugged his programmer in aand toñd me tje key is not programmed. No wouñdnit program it id the same key tjat previously cranked it. Also apparently it has hung tje tjrottñe body open ans fiññed tje oiñ witj gas had to flush it out and it has since done it again.i hope otjer people hsve better experiences tjan i have.because mine was notjknh but good money thrown after bad
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on [email protected] so we can resolve this matter. Thank you for your cooperation.
Great response time, Unit was perfect! Recommend to anyone!
Ordered the cpu I needed online and the customer service rep stayed in contact with me throughout the process, ensuring that I knew, where my product was in the que to be programmed, then qc'd and when my CPU would arrive. Best part of my experience was easily my customer service rep..
Hello William, we're thrilled to hear that you're satisfied with our product and pricing! Thank you for recommending us.
The part has already failed. Would have to pay to remove part, then to install the replacement part.
Got the part it worked well but didn't deliver within the estimated timeframe.
Hello Scott, we're glad to hear that your experience was smooth and that you're satisfied with our ECU! Thank you for your recommendation.
I have ordered from flagship twice and both times have had a good experience the most recent time i made a mistake with my vin number and they noticed it and were very helpful in getting me the correct ecm
Hi Scott, we're pleased to hear that you've had consistently good experiences with us! Thank you for your loyalty and for sharing your positive feedback.
Fast response and very reliable! They were very informative and accurate. I would definitely recommend and use again as needed
Hello Noel, we're delighted to hear that you found our service reliable and informative! Thank you for recommending us and for your kind words.
The last three ecm i purchased from flagship 1 all had to be sent back to be cloned, which cost me a lot of money and had customers upset
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Llego antes del tiempo y todo funciono perfectamente
¡Hola Marcelino, nos alegra saber que recibiste tu pedido antes de lo esperado y que todo funcionó perfectamente! ¡Gracias por elegirnos!
It took 3 mechanics to figure out the problem but once they did, you guys came thru with no more problems.
Hi Nathaniel, we're glad we could provide you with the solution you needed! Thank you for choosing Flagship One.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Javier, we're glad we had the part you needed! Thank you for choosing Flagship One.