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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to order, fast delivery and was a plug and play very happy with my purchase
You guys keep asking me to review my experience. I still haven't received anything from you. I ordered 10 days ago and it still says processing. I would recommend making sure the customer has received the product before asking them multiple times to review their experience.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Easy to order, had to call to get the correct part number other than that was easy. Arrived a day ahead of schedule put in and started right up
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I bought a TCM for 2009 Silverado from rockauto but not program (it's about another 250 dollars). So I decided to see if one is offered and found Flagship One, plug and play ready for a good price. Order got it and am very happy.
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From the start it was a easy purchase once they had my vin number I was informed right away I was ordering the wrong part
They helped correct this and made a follow call to make sure that I had what I needed and to let me know the part was being processed
Very helpful and nice
Wish I could recall the names of the people that worked with me they where the best
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
My ECM got 'pounded' by a hail storm that broke through the Cowl Grille and Drainage Channel. Started getting all kinds of weird things happening. Never had a problem until that storm.
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Had an absolute great experience with the flagship 1 they were easy to work with and got me the part I needed very quickly and got my truck back on the road I'm very very happy with their services and highly recommend them to anyone looking.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Placed an order, communication has been good, tracking created, item has not shipped. Been 8 days, and then I was email a customer. Satisfaction survey request for something that has not been delivered
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I ordered a pre programmed ecu with matching keys. Since I live in Canada it took quite a few days more than indicated but I expected that anyway since it has to be processed through customs and then Canada Post. The unit arrived and was exactly what was promised. It works as expected. Thanks for helping me get this old ford ranger back on the road
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
When the ECM came in it was packaged well! But once I got it out of the package there was paint all in the little electrical connectors! And causing intermittent issues and engine isn't running right!
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Mary Ac was excellent to work with. Great customer service and experience.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
We've been very happy with the products we have received from flagship one. My only complaint is they send an absolutely ridiculous amount of emails out regarding the orders. Its nice to have things communicated but the number of contacts is completely excessive.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
I was understanding that I paid exta money to have the part shiped in 2-3 day from order. I am now looking a 6 to 7 day for an update on said part. I see this as a fautse advertisment.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
My company only uses Flagship due to the great communication, honesty and prices. They work very quickly and shipping is great as well.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Thanks to the flagship one team I'll be driving my challenger again.! Customer service was great with keeping me updated. Thank you again
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
I ordered and the order took way too long so far to ship out. I sent an email got no response. Called on the 8th day after I ordered and was told would be a few more days. Don't expect it soon after order. Sure hope it works right.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
The order was placed on April 9th and this item has still not left site. I am waiting for a confirmation on shipment. In USPS it only has the label was created on April 10th and there is no update on shipping. I wanted to ship this and I'm likely to going to miss the cutoff date.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
The price for the refurbished reprogrammed ECM PCM was exactly what I needed it came relatively quickly and was very well padded. I have since recommended to two different individuals to use you as a source for parts thank you.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I ordered a party that needs programming info was not correct. I received an email that went to my spam and not my regular email which caused a huge gold up in this process. It came days later the email i just so happen to call about my part and was told about the email. My car is not running because o need this post so everyday counts. I don't have the money for a rental so this unnecessary hold up with this spam email really pushed things back. On top of having to start the whole process back over 2-4 days to program the part then another 2-8 for it to ship I'm having to pay for ubers for my kids to get back and forth to school and to get it shipped sooner is$65. This was a whole big inconvenience why would I get such an important email sent to my spam? That was call status or at the very least should've went to my regular inbox of my email. I still had a hard time finding it while I was in the phone with the guy getting my order fixed. He did a good job helping me but after poor communication from the spam email.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
I ordered a party that needs programming info was not correct. I received an email that went to my spam and not my regular email which caused a huge gold up in this process. It came days later the email i just so happen to call about my part and was told about the email. My car is not running because o need this post so everyday counts. I don't have the money for a rental so this unnecessary hold up with this spam email really pushed things back. On top of having to start the whole process back over 2-4 days to program the part then another 2-8 for it to ship I'm having to pay for ubers for my kids to get back and forth to school and to get it shipped sooner is$65. This was a whole big inconvenience why would I get such an important email sent to my spam? That was call status or at the very least should've went to my regular inbox of my email. I still had a hard time finding it while I was in the phone with the guy getting my order fixed. He did a good job helping me but after poor communication from the spam email.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.