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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very friendly and quick response, offer step by step tracking of the whole process. I bought an ECM and a TCM.
Prices were not bad.
Carlos, we genuinely appreciate your thoughtful feedback and are pleased the delivery and product performance met your expectations. Yourkind words about our communication and pricing mean a lot to us, and we'll continue striving to provide great service every step of the way. Thank you for choosing us for your purchase.
Whereas local shops will tell you these parts aren't available my experience with flagship was excellent. PCM was programmed my VIN number easily installed and got my 2002 Saturn back on the road. Thank you
Thank you for sharing your experience, John. We're glad to hear our products and services helped get your Saturn back on the road smoothly. We appreciate your confidence in us and are here whenever you need reliable auto solutions.
Thank you, Aaa, for your positive feedback and continued support. We're glad to hear our products and service consistently meet your needs, and we look forward to serving you again soon.
I'm not going to lie I thought this place was a scam at first but after talking to a customer rep I soon realized they were legit and how responsive they were with all of my questions.
Online ordering was easy, order processing took slightly longer than expected due to a supposed testing piece of equipment but once received, I removed the original PCM, installed the supplied replacement in less than 10 minutes and the truck started right up and has been running fine since. I would likely use Flagship One again in the future.
Thank you for sharing your experience, Wayne. I’m glad to hear everything worked smoothly and your stereo is up and running well. We look forward to assisting you with any future needs or questions you might have.
My mechanic reports that the CPU was truly plug and play, and my car is running beautifully.
Thank you,!
Thank you, Bruce, for sharing your mechanic’s feedback and letting us know everything is running smoothly. We're glad the CPU was truly plug and play and that your car is performing beautifully. Please don't hesitate to reach out if you need any further assistance in the future!
My original ECM pins failed to read fuel on both banks so I wasn't sure if the new ECM would work considering of other negative reviews I've read online but for the price I went ahead and purchased an ECM/PCM for my 2005 Cadillac STS 3.6 from Flagship One.
It took 2 weeks before delivery but once I installed it and programmed my FOBs, my car started up with zero issues. Drove it around for a few weeks and everything seems great. The condition the ECM came in was very clean, looked brand new. Customer service was great on the phone.
No issues. Part was right fit, programmed, and instructions were included. Good support team, Great communication, fast shipping, and fair pricing.
Thank you, Warren, for your thoughtful feedback. We’re glad to hear everything fit perfectly and that our team was able to support you promptly throughout the process. Your trust means a lot to us, and we look forward to helping you again in the future.
Fixed my problem. I had a feeling mu computer was bad.new computer installed car works like it always did
Hi Marc, we’re glad to hear the new computer installation resolved the issue and your car is running smoothly again. If you have any other questions or need support in the future, don’t hesitate to reach out—we’re always here to help!
Item came perfect and as described easy set up and saved 1k! Thank u flagship for your honesty and product def recomend 10-10!
Hi Xavier, thank you so much for your enthusiastic feedback! We're excited to hear the product met your expectations and saved you money—that's exactly what we strive for. Looking forward to supporting you with any future needs!
Thank you! Great service! I will order more stuff from here if needed in the future...
Christy, thank you for your kind words and for acknowledging the fast service you received. We look forward to helping you find exactly what you need whenever you decide to order from us again. Your continued confidence means a lot!
Great fast shipping ##############################<<###############<<<
Thank you, ST Lucie co, for sharing your feedback about your purchase and the fast shipping. We appreciate your input and look forward to providing an even smoother experience on your next order. Please don’t hesitate to reach out if there’s anything we can assist with in the meantime.
Flagship was AMAZING! I got update emails on my product almost everyday, and the shipping was so quick!
Thank you, Jason, for sharing your experience and highlighting our customer updates and fast shipping—it's great to know those efforts stood out to you. We are continuously striving to enhance every aspect of our service and look forward to making your next experience truly exceptional. Please don’t hesitate to reach out with any questions or feedback as you shop with us again.
Good service received part but that part ended up not being bad
Thanks for sharing your experience, Jason; we're glad everything is working well to get your truck back on the road. If you ever need assistance with anything else or have questions in the future, please don’t hesitate to reach out. Your recommendation means a lot to us!
Ordered on May12th received in June. Part came with great instructions, Part worked perfect and have had zero issues.
With your computers I have always worked perfectly from the first moment of installation I started working on my vehicle
Thank you, Luis, for taking the time to share your experience. We’re glad to hear the units performed well from installation, and we’re here to support any future needs or questions you might have. Looking forward to working with you again.
Hi Daniel, thank you for your honest feedback. We're glad everything worked well and appreciate your positive remarks about our customer service. We look forward to assisting you again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Noah, thank you for sharing your experience! We’re glad to hear the part arrived quickly and worked smoothly in your repair—appreciate you taking the time to leave your feedback. If you need anything else, we're here to help!