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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The experience was great from the ordering to the receiving.
Product took a little longer to receive but the company communicated the delays the entire time.
When I received my PCM I went ahead and plugged it in my car, everything works good except ECU and Engine lights are on. What could it be?
Received my order. Installed it and everything went like it should.
Happy with how it all went.
Thank you, John, for taking the time to share your experience. We're pleased to hear your order was installed smoothly and met your expectations. We look forward to serving you again in the future.
Very pleased with your company,excellent product, plug and play as advertised, truck runs like new. Will recommend you company. One recommendation is that option to ship via courier as opposed to postal service be available, to help minimize vehicle down time. Thank you.
Was not told I will need a 'PIN' number in order to get past security.
NOT PLUG AND PLAY AS ADVERTISED
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to [email protected] and we will prioritize this matter for you.
Unit was not plug & play as stated. Had to program with gm software on the car
Friendly and quick ordering. Customer service was excellent when i contacted them. Part arrived as expected.
David, thank you for sharing your experience. We’re glad the ordering process was smooth and that our team could assist you promptly. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
New ecm worked great, good communication through emails and good product
Thank you, Robert, for sharing your experience regarding the new ECM and our communication. We're glad it works well and you found the process straightforward. Please don’t hesitate to reach out if you need anything else in the future.
I am fully satisfied with the purchase of the computer. After 10 months of parking, the car is running again. Thanks. Great contact, fast delivery. Perfection
Thank you, Remigiusz, for sharing your experience and kind words. We're glad to hear the computer-made difference in getting your car running smoothly again, and we truly appreciate your feedback about our service and delivery!
ECM not programmed correctly. Tested new and old and found out results.
QA not doing their job. But that's my experience.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Great company and great product. Flagship caught a mistake I made on my end contacted me about it and got it fixed promptly. Also ECM module plugged right up and worked perfectly
Remy, thank you for your thoughtful feedback! It's great to hear that the team was able to help resolve the issue quickly and that the ECM module worked perfectly for you. We appreciate your support and look forward to assisting you again in the future.
Got the pcm, removed and replaced ( plug and play), engine light out, running well, just took a long time to receive, but was informed the first wasn't up to their standards which was good call, also had to travel across from New York - Vancouver Canada, had to pay $50 duty at door mainly taxes, handling
Was delivered to the wrong address. Luckily, we received an email saying it had been delivered and we drove down to the address where we thought it might have gone and it was there in the mailbox. Luckily no one lives at that address at this time. It was shipped to 128 Crooked Creek Road and not Crooked Creek Village.
It was very easy and you had what I needed it was delivered on time and fit great
Thank you so much, James, for sharing your experience. We're thrilled to hear everything fit perfect and arrived right on time—for us, making it easy and reliable is always the goal. Your kind words mean a lot and inspire us to keep delivering top service.
Received my unit and plugged it in and worked out perfect. No problems and no adjustment's and would recommend this to anyone. I changed sensors all over my truck to find the problem and after 2 years even the dealership could not fix it, they said it was too old.
Thank you, John, for sharing your experience and recommendation. We're thrilled to know the unit worked perfectly after your long search, and we appreciate the trust you placed in us to provide a reliable solution. Your feedback truly means a lot to our team.
I ordered the ECM and IDM as a last resort to try and get rid of the gremlins in my 96 F250 PS. It worked.
Fred, thanks for sharing your experience and letting us know the ECM and IDM did the trick on your '96 F250. We’re glad to have helped tackle those gremlins and appreciate you choosing us as your go-to solution. If you ever need anything else, we're here for you!
Actual receipt of part took longer than stated (Order 3/29, receipt of package 6/18). Hoping it is correct part, will know more upon install. May the fix go well🙏
The website and ordering process were easy to navigate. Great product.
Hi Lance, thanks for sharing your thoughts! We're glad to hear the ordering process was smooth and you’re happy with the product. If you ever need anything else or have questions, just reach out.
Took longer than expected. Delay messages were sent. I did appreciate the communication.
Great and easy experience and if you need help they help you with it and make it so easy!
Thank you so much for sharing your positive experience, Alexis! We're really glad to hear our team was able to make things easy and helpful for you—our goal is always to provide a smooth and supportive process. Looking forward to assisting you again soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Lori, for your kind feedback. We're glad to hear the product met your expectations and the ordering process was smooth. We truly appreciate your support and look forward to serving you again.