On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Went as it should out of a company. Ordered online and got it in a few days. Everything works and went well. No complaints. Won't give 5 stars just because I this is how it should be and I didn't speak to anyone so can't rate customer service.
Staff was very professional and I received the exact part that I ordered
Great people to do business with worked perfect my mechanic just plugged it in and ran like new. Thanks again
Thank you, Garry, for sharing your experience – it’s great to hear the ECU treatment got your vehicle running like new. We’re always here to ensure things are just right, so don’t hesitate to reach out whenever you need assistance again. Your trust means a lot to us!
Hi Jim, it’s great to hear that you’ve continued to choose us and are satisfied with your experiences. If there’s ever anything we can do to make your visits even more smooth and welcome, don’t hesitate to reach out—we’re always here to help!
Great experience. Will definitely refer this company to all of my fellow mechanics.
Thank you for your thoughtful feedback, Jonathan. We're glad to hear you had a positive experience and appreciate your support in recommending us to your fellow mechanics. We look forward to continuing to serve you beyond expectations.
Happy to buy the best goal and get a free light. Really wanted the basketball. Lol
Fast delivery plug and play my truck is a live. Thank you so much.
Hi Laureace, thank you for sharing your experience and letting us know the plug and play part is keeping your truck running great! We truly appreciate you telling others and look forward to serving you again soon.
It was good and arrived when expected.i was worried and called the help line and received attentive service and my question was answered with follow up.
The module is working but is not 100% perfect. Had already stop by mechanic twice. TIME will tell.
The product so far so good. It was late coming but I received.
The service was phenomenal, I would tell any and everybody about you, thanks so much
Maurice, thank you for your kind words and your support; we’re glad the service met your expectations. We look forward to assisting you again soon and continuing to provide the value and quality you've experienced. Please don’t hesitate to reach out if there’s anything else you need!
Hi Jerry, thank you for coming back to order with us again and sharing your positive experience! It's great to hear the products continue to meet your expectations, and we truly appreciate your patience with the natural quirks along the way. We look forward to helping you out again soon!
About 2 weeks to be shipped but it worked great. I would recommend them
Product arrived when it was supposed to and ready to install, with instructions on how program keys. Very satisfied, thank you!
Kevin, thank you for noting the timely delivery and clear instructions—we’re glad to hear everything was ready for you to install easefully. It means a lot to us that you'd confidently recommend us, and we’re here whenever you need assistance again!
This product is as it should be. Did need a tow to dealership to have keys paired with new ECM as expected. They waited until my purchase was complete before offering me credit for the core. I don't need credit for another one, could have really used that money at time of sale.
If this product as it should then you guys are awesome
Like always the transaction is always smooth. Computers always work fine in every situation. I have installed a lot of computers from FS1 with no failures. I am very pleased with their work and support. I will not buy from anywhere else.
Bo, thank you for your continued trust and enthusiasm in sharing your experience. It’s great to hear our products and support consistently meet your expectations, and we look forward to supporting your future projects with the same level of quality.
Have been dealing with Flagship 1 Inc. now for some time. I have never received a bad computer ever from them. I would recommend Flagship 1 Inc. to anyone with computer problems. I've dealt with other computer repair shops to find out they don't even come close to Flagship 1 Inc. I'm staying with Flagship 1 Inc. because of their quality, dependability, prices, and warranty.
The ecm for perfectly. It was plug and play. No programming or anything else necessary. It worked exactly as expected and I would definitely purchase another from flagship if need ever arises.
Thank you flagship
Hi Palmer, thanks for sharing your experience and the kind words. We’re glad the ECM fit perfectly and "plug and play" worked just as it should. We look forward to assisting you again whenever you need.
Sent old one back but have not received rebate
Waiting...,...
Works great. No problems since install. Great communication with company.
Thank you for your feedback, Robert. We’re glad to hear the installation went smoothly and that our communication met your expectations. It’s great customers like you help us continue to improve and trust in what we do.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lashawn, thank you for acknowledging our team’s professionalism and delivering the part you needed. We're here to ensure your experience only gets better and look forward to assisting you with any future needs. Please don’t hesitate to reach out anytime.