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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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PCM ordered for Dodge Charger, eventually received and works perfectly right out of the box. Would have been 5 stars but it took a few weeks to receive contrary to initial expectations, though customer service via email and phone was great. Abby and Christina listened to my concerns and were responsive. Unfortunately car could not be repaired quickly due the the long delay with preparing and shipping out the Item. Would by from again.
Great service, they helped confirm the correct ECU was ordered with my VIN. Once recieved it was plug and play. Amazing!
Just as the title says. I contacted customer service and they set me up with the right product. It took a little bit of time to get the PCM as they had to reject one of the ones they tested. It did end up taking a couple of weeks, but it's not like my truck was going anywhere. The product worked and installed easily and the truck now moves while it didn't do so before. Thank you.
The people at Flagship were very helpful and knowledgeable about concerns and questions. They were also very responsive on all emails and communicated with me on every step of the process! We'll definitely use them again in the future. Sincerely
Thank you, Brian, for sharing your experience. We're glad to hear our team’s support and communication met your expectations throughout your purchase, and we look forward to assisting you again in the future. Your satisfaction is important to us!
Was very satisfied soon I installed my pcm my jeep started right up
Thanks for sharing your experience, Derrick! We're glad to hear your Jeep started right up after installing the PCM and appreciate your feedback. If you ever need assistance or have questions about future parts, don’t hesitate to reach out.
I have ordered a few Lexus ECMs, sometimes there is a delay with shipping but that is to be expected. They are always plug n play and we have not had to do any warranties.
Talking to the representative, she was very professional. My PCM was at my house in a timely matter. I would order from this company again.
Thank you, David, for acknowledging our team's professionalism and timely service. We appreciate your feedback and look forward to serving you again in the future.
Great product...major shipping delay. Product works flawlessly however shipping was not even close to advertised turn around
I enjoyed your follow up messages keeping me updated about the computer as it traveled through your facilitie
Donna, I’m glad to hear the updates during shipping were helpful and that you enjoyed the service. Your feedback means a lot to us, and we look forward to serving you again soon.
Ordered my PCM after shorting the first one. The computer did take about two weeks to get to me, but when I got it everything did work. My only concern was the paint on the new PCM. It looked like it was spray painted on and some paint even made its way into the cavities. I went ahead and installed the PCM and it did work, I would just recommend a better masking job for quality and to make sure it does not damage the PCM. It also looked like the sand blasting medium was still stuck in the crevices of the PCM, but like I said before it did work!
My interaction with Flagship One Inc's customer service was positive. They were responsive in resolving my inquiries.
Hi Willy, thank you for sharing your positive experience with our customer service team. We're glad to hear that your inquiries were handled promptly, and we truly appreciate you taking the time to connect with us. Looking forward to assisting you again in the future!
Everything went well and was as expected. Received fast and was the computer they said it would be
Ken, thank you for your detailed feedback and for choosing us. We're glad everything met your expectations and arrived quickly; if you need any assistance or have questions about your purchase in the future, don't hesitate to reach out. Your satisfaction is very important to us.
Have used Flagship multiple times and have always been satisfied.
Thank you for taking the time to share your experience. It's great to know we've consistently met your needs, and we look forward to supporting you in the future.
It was great to deal with flagship, communication was prompt, friendly and the service was excellent
Thank you, Shawn, for sharing your positive experience with our service and communication. We're committed to maintaining this high standard and hope to assist you with your needs even more efficiently in the future. Please feel free to reach out anytime for any assistance or inquiries.
Flagship was quick to send my delivery and even very helpful with questions during shipping and after it arrived!
Thank you, Randy, for sharing your positive experience with the delivery and support you received. We truly appreciate your kind words and are delighted to have been able to assist swiftly and effectively. Your feedback means a lot to us!
When we place order, it is always on time and have had no issues with any of the products.
Hi Chase, thank you for your kind words and reliable feedback. We're glad your orders arrive smoothly and that the products meet your expectations—those strong connections mean a lot to us. Looking forward to continuing to serve you with the same dependability.
Joselynn is great, sent me a link so when I was ready to purchase it was there. Thank you Joselynn. Everyone that I have dealt with at your company has been great to deal with and that is awesome. Thank you, Stacy at Ron's Automotive.
Worked great! The new CPU came quick and the customer service rep helped out a ton!
Thank you for sharing your experience, David. It’s great to hear that the CPU arrived quickly and that our customer service reps could support you effectively. We always aim to make technology updates smooth and appreciate your feedback!
My water pump busted and sprayed water everywhere, I needed to replace a lot of parts but the PCM was my real concern cause I always heard it would take at least 2 months to get here but it took maybe 2 weeks. Was very pleased by how quickly it was delivered. 10/10
Thank you, Ezekiel, for sharing your experience. We’re glad to hear your PCM arrived faster than expected and that execution smoothly assisted with your repairs. Please reach out anytime if you need anything else expertly handled.
Found an uncommon computer and everything worked first shot.
Allen, thank you for sharing your experience. We're glad to hear the computer fit your unique setup and worked seamlessly right away. We appreciate your feedback and look forward to supporting your future projects.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much, Spencer! We're glad to hear the ECU ordering and installation went smoothly for you—it's always rewarding to make things easy and effective. Don't hesitate to reach out if you need help with anything else!