On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Why the hell are you emailing me after 8pm I get up for work at 3 am. Like your sending email saying need response like email or call before 5pm. Thanks
I found the ECM for my Dad's truck for a better price which was so worth it. The wait for the testing and programming helps to quickly install the unit and the only need is to find a way reprogram the keys
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I bought the computer and come to find out I have to get a key programmed. This system sent my car into security mode. Now I have to pay more than expected to get my car crunk.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Votre livraison es entre deux et sept jours ils écrive que ses rendu à Montréal et ils donne aucune nouvel et ils écrivent que mon adresse es pas bonne?
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Bought a PCM for a vehicle, I installed in and could not start the vehicle. No crank, multiple warming messages. Called customer support and they said I need a key programed. Called around and no locksmiths knew what I was talking about. I then reached back out to you with my issue and have not heard back. I reinstalled my old PCM so I can at least limp the vehicle around...
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
I ordered over 1 week ago and have yet to receive any email communication to even confirm my order or tracking number or anything. This review email is the first communication I have received.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Was referred to this company for a PCM. The ordering process was quick and received the part in a timely manner. Would recommend this company.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I should have done more research into the company prior to ordering from them as plenty of other people have had extremely long delays in receiving what they ordered in contradiction to what the website claims. Sure they email you letting you know they still exist and are "working on it" however I am wary of what I might receive if I receive anything. Others stated that the return process if they had any issues was difficult or impossible.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Longer wait time than specified. It's been over a week and still has not been shipped. I'll be honest this is not up to a great start.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
My truck failed inspection due to a corrupt ecm. I got in contact with FlagshipOne and LYKA C guided me through the process of obtaining a ecm that was programmed to my truck and truck passed no issues. Highly recommended.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
Im very satisfied with my purchase from flagship one. The item worked exactly the way it was supposed to. The only surprise was the delivery. I thought it would have been sent via courier instead of the mail for the price. But overall I would recommend flagship one to my friends if they have a problem with getting something here in Canada.Too bad you don't have a office here.
Thank you
Eugene Way
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
It was a very reliable purchase, and the team keeps you informed from the moment you place your order. It arrived on time and worked very well. Thank you.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I would like to thank Flagship one for their superb customer support and look forward to installing my new PCM soon
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
We have been using Flagship One for a couple of years and their customer service, workmanship and turn around time is outstanding
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Easy to order, fast delivery and was a plug and play very happy with my purchase
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
You guys keep asking me to review my experience. I still haven't received anything from you. I ordered 10 days ago and it still says processing. I would recommend making sure the customer has received the product before asking them multiple times to review their experience.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Easy to order, had to call to get the correct part number other than that was easy. Arrived a day ahead of schedule put in and started right up
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I bought a TCM for 2009 Silverado from rockauto but not program (it's about another 250 dollars). So I decided to see if one is offered and found Flagship One, plug and play ready for a good price. Order got it and am very happy.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
From the start it was a easy purchase once they had my vin number I was informed right away I was ordering the wrong part
They helped correct this and made a follow call to make sure that I had what I needed and to let me know the part was being processed
Very helpful and nice
Wish I could recall the names of the people that worked with me they where the best
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!