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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Not happy how my ecu was handled. Charge over 400 to tell us we did something to it and you did not repair. So we ended up having to spend over 600 to get a new one since trying to find an ecu for an older vehicle is not easy.
They do the best for my shop,this is Midas at kuykendahl rd,houston tx *******,they serviced two PCM with successful outcome for me.thank you
Had a loss of communication with ecm. Checked fuses and obvious problems, decided to try another ecm. Got one from your company and did key relearn. Did not work. Two days later I decided to try relearn again. It worked! Truck is running well, but got a crankshaft position not relearned. Working on that. Very satisfied with ecm so far. Thank you.
I'm satisfied with the product but it took almost a month to receive it. Down is inconvenient.
Took a while to get my part, but when I did, I plugged it in and it worked perfectly, in my case, I didn't even need to program the keys, everything worked as it should.
Car failed to start with new computer. Still ran with old unit.
Filling the order took longer than I would have expected. I had some follow up questions when order arrived and received prompt and courteous service.
Product worked as is should and was sent in a timely manner. Customer service was easy to work with and website was easy to use. Would reccomend to anyone needs a ecu.
Thank you, William, for your thoughtful feedback and kind words. We're glad to hear the product met your expectations and that our team and website made the process smooth for you. If there's ever anything else you need or areas ways we can improve, please don't hesitate to reach out!
As described. Quick delivery. Working right out of the box. Would certainly order again. Thanks
Thank you for sharing your experience, Ed! We’re glad to hear the part arrived quickly and worked well for you, and we look forward to helping with your next order whenever you need it. If anything comes up or you have questions, don’t hesitate to reach out.
Thank you, David, for sharing your experience and letting us know everything’s back up and running smoothly. We’re really glad to hear the part did its job perfectly. Looking forward to helping with anything you might need in the future!
Order was sent by USPS (prepaid) to Canada which is a disaster. Not sure why a courier wasn't used. Parcel nearly got lost, and when we finally found it, there was an amount owing of $200+ for customs. We did all of the legwork.
My second experience ordering was fantastic. They have inventory on obsolete parts and great quality control. They keep me up to date with each step of the way, from the programming process to each stop on the journey, right up to delivery to my door. Flagship One helps me better serve my customers at my dealership.
Thank you, Mike, for your continued trust and for sharing your thorough experience with us. We're delighted to hear our communication and quality control support you in serving your customers effectively. Looking forward to supporting you with future orders.
Needed a PCM for an old Caravan, dealership wanted thousands of dollars for replacement. This worked as a plug and play unit and got the vehicle back on the road. There was an issue with the testing before shipment but Flagship was in communication throughout the whole process. Awesome product and great service!
It shipped in a timely manner, installed easily. The setup instructions were spot on and easy to follow.
It threw two random codes during break in, and has run well since then.
Im pleased, and this was money well spent.
Thank you, Dave, for sharing your detailed experience with the product! We're glad to hear the installation went smoothly and that it’s been running well—and we're here if you ever have questions or need support down the road.
When I looked on the website they had my ECU available. So I placed an order. I thought I would have to wait for a while, but they shipped it out right away. ECU was well packaged. Arrived super fast. And work great. Extremely satisfied.
Charles, thank you for sharing your experience and kind words about our fast shipping and packaging! It means a lot to hear that the ECU met your expectations and is working great. We appreciate your trust and look forward to helping you again in the future.
Hi, I did what you told me and is being running very good thanks.
Flagship One was very helpful and gave me exactly what I was looking for. Their computer worked right out of the box, I didn't even need to program it. Very happy with my purchase.
Thank you for sharing your experience—it’s great to hear the computer worked seamlessly right away. We appreciate your feedback and look forward to assisting you with any future needs.
Was able to clear my dashboard and helped my vehicle to perform as it should. Great service. Thank you.
Thank you, Richelle, for sharing your experience! We’re thrilled to hear everything worked perfectly on the first try—that’s exactly why we do what we do. Looking forward to helping keep your vehicle in top shape down the road!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jafar, thank you for sharing your experience with the team at Kuykendahl Rd. We're glad to hear the PCM serviced for your shop turned out well and appreciate your thoughtful words—looking forward to helping you again in the future!