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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bought 3 different bottles of coach cologne. Came to the house 3 days after ordering. Would definitely do business again, and will.
Shopping was mad very easy
All in all it was perfect Fast delivery packaged well great product
It was good but the perfume I ordered has changed and I can't wear it. It's a totally different scent.
Good service reasonable prices. Very fast delivery.
Many fragrances to choose from. Disappointed that my main fragrances are all sold out and require to be placed on a waiting list. :(
Many fragrances to choose from. Disappointed that my main fragrances are all sold out and require to be placed on a waiting list. :(
Mi pedido llegó mucho antes de lo esperado. Excelente servicio, gracias
Not real sure actually. First on this site. Hope I found the original scent of Charlie. Some have a powdery scent and that's not it at all. I really don't like buying something I can't smell first hand.
Not real sure actually. First on this site. Hope I found the original scent of Charlie. Some have a powdery scent and that's not it at all. I really don't like buying something I can't smell first hand.
The price was good and there wasn't a shipping charge if you bought a certain amount which I did because I'm always going to need soap. The package was delivered much sooner than expected!
It was quick and easy and the price I'm paying showed up right away. I didn't have to wait until checkout like other companies make you do. Right away I saw my discount and the final amount to be paid.
Prices could be a little lower. But the products are authentic so I am satisfied.
Great prices, Great selection, Easy to navigate site, timely delivery.
I've been using Paul Sabastian for years and years. If you would please give me something to go on. Did I get a bad batch. Maybe Quality control let us down. Why would it change after all these years?
Fast shipping and good delivery. Will 100% order from FragranceX again.
Fast, and great prices, Made multiple purchases without any issues!
When I purchased the items I thought that they would be placed in the mini spray bottles described. Instead, they came in a form in which you dab it on the skin and I had to transfer the liquid into refillable perfume bottoms. Some scents smelt elderly and more mature rather than fresh and lighthearted.
Great shopping experience easy to understand, easy to find what I'm looking for.
Great shopping experience easy to understand, easy to find what I'm looking for.
I want my couponto save some money didn't get one on the last order. But that's ok I'm happy with your product's.
Fast process. Very efficient, great prices. Fast delivery.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

