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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website was very safe and easy to navigate threw! The prices are Very Nice and Affordable! And the Shipping is Fast and inexpensive!
The website was very safe and easy to navigate threw!
I went to page it said free shipping but asked for new code.
I went to page it said free shipping but asked for new code.
Was very impressed with the professional, direct and efficient system in place.
I've been with FragranceX for more than 12yrs
And my experience has always been top notch. Keep making it do what it do.
There was a lot of out of stock today but it is because of the value for your dollar
I like the fact that there shipping is free. I really do appreciate it, thank you.
Was so easy to order and delivered quickly. Was extremely pleased.
FragranceX is so awesome. And shipping is always on time.
Great fast service from ordering online to home delivery.
Great! Easy to order at a great price! The order always comes in within a week or so. Great prices and great choices!
It was fine. I enjoy this website. I can usually find fragrances I want.
I ordered as a gift for my husband. Package arrived on time and in good condition. Everything seemed fine to me. My husband on the other hand was convinced it was a knock off.
So far so good. I like da fact i can track my purchase from start till I receive my package
It is very easy to place an order and the prices are great!
Sleep great and even stronger than the original. Only think one bottle top was not fully tight so some of the juice came out and I could smell the fragrance soon as I open the package
I received my product sooner than anticipated, and the order was accurate!
Bought 3 different bottles of coach cologne. Came to the house 3 days after ordering. Would definitely do business again, and will.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

