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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Simple process. Used it once before and everything was mailed to me right away.
Simple process. Used it once before and everything was mailed to me right away.
Awesome. Love the product. Would definitely order from u again
Me encanta comprar con Ustedes, los precios, la calidad y las ofertas. Son super!
En esta compra me encontré que los tester que compre se me evaporan del cuerpo.
En cuanto a fragancias en general son muy buenas y originales.
Me gustaría que tuvieran un espacio en su pagina donde uno pueda ayudarse con algún profesional en perfumería a elegir fragancias que vayan con uno. Esto podria ser un punto excelente para cada comprador.
I will order more perfumes from fragranceX in the future.
Paid for a gift wrap and printed message and they didn't care to do it, what a garbage service, they don't care about their customer, that was my first and last order from them
Took awhile to get here on base but no fault to you. Thanks, everything is here and it smells fantastic, as advertised!
Fragrance search was simple. FAQs were easily understandable. Fast checkout with PayPal. Appreciated!
Great since it was a limited fragrance! No one else had it, so I was excited when I found it!
Thank you very much, speed of delivery,,, all good...
Was kind of sceptic at first but once I received my item, I'm happy and now a believer. Will be shopping here again. Thank you!
Once I receive my item, I'll come back here to make another awesome review.
I received the bottle as advertised and i am very pleased
Love getting great prices. Who needs a pretty box that you throw away anyway.
Love getting great prices. Who needs a pretty box that you throw away anyway.
Will buy more products…. Always looking for great sales. On popular perfumes
Love this site! I wear multiple fragrances so I've definitely saved a bunch of money by using them!
Very easy to find and check out, I actually ordered the wrong fragrance but I ended up really liking the fragrance anyway so I kept it m, now I just have an excuse to shop again
Always a fast delivery and really good prices. I love to buy from here when I'm running low on perfumes or for gifts
Cheapest shop with an extra discount and fast delivery.
Cheapest shop with an extra discount and fast delivery.
FragranceX has all of the top quality fragrances that you love at a fraction of the cost and are at you door within days of placing an order. I am a satisfied customer and would recommend to all of my friends.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

