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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,184
This company responds to reviews on average within 4 days

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111,454 reviews

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North Carolina
1 review
0 helpful votes
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Reliable
March 26, 2023

I've bought Touch by Fred Hayman from FragranceX since 1996. Wow! That's over 26 years! Thank you FragranceX!

Date of experience: March 26, 2023
Texas
1 review
0 helpful votes
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Horrible and stinks!
April 25, 2023

NOT THE REAL PERFUME! WILL NEVER ORDER AGAIN! WATER IN A BOTTLE! WASTE OF MONEY! SPRAY ALL DAY AND NO SMELL! BUYERS BEWARE!

FragranceX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2023
Florida
1 review
0 helpful votes
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Scent
March 26, 2023

Great experience! Fast shipping if I needed to order more colognes it would definitely be from fragranceX they have great customer service.

Date of experience: March 25, 2023
Arizona
2 reviews
0 helpful votes
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Arrived sooner than expected.
Happy with my purchase.

Date of experience: March 25, 2023
GB
1 review
0 helpful votes
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Wonderful
March 26, 2023

Your system is wonderfull I will order always from your website thanks a lot from your SHIPPING and Delivery

Date of experience: March 24, 2023
Maryland
2 reviews
0 helpful votes
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My favorite cologne
March 21, 2023

I have a difficult time finding the original Ralph Lauren Blue for women cologne. FrangranceX has it in stock and offer it at a more reasonable price than the few other places that still carry this product.

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Great product
March 20, 2023

Great service. Very fast and reliable. I recommend it

Date of experience: March 19, 2023
Ohio
1 review
0 helpful votes
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Review
March 20, 2023

It was nice. Products arrived fast. Placed my order on Tuesday and got my order Friday. Service is great.

Date of experience: March 19, 2023
Georgia
1 review
0 helpful votes
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Great prices and fast shipping!
March 19, 2023

Every time I Shop from FragranceX I get my products in a timely manner, and it is exactly what I order!

Date of experience: March 18, 2023
California
1 review
0 helpful votes
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Happy
March 18, 2023

Fast and easy. Love it, just typed in what I was looking for and Wa la.

Date of experience: March 17, 2023
Texas
1 review
0 helpful votes
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Quick Delivery
March 18, 2023

Product got here quickly. Price could be a bit lower if possible in the future.

Date of experience: March 17, 2023
Florida
1 review
0 helpful votes
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Great
March 16, 2023

Everything was great. I enjoyed the fast delivery!

Date of experience: March 16, 2023
New Jersey
1 review
0 helpful votes
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Amazing website
March 12, 2023

Shopping is so easy and shipping is super fast always!

Date of experience: March 12, 2023
Minnesota
1 review
0 helpful votes
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Great
March 12, 2023

I am happy with my products. Thank you. Delivery was quick

Date of experience: March 11, 2023
Texas
1 review
0 helpful votes
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Great!
March 11, 2023

Always fast on getting to me! I love this site and have been using y'all for years! Thank you!

Date of experience: March 10, 2023
North Carolina
1 review
0 helpful votes
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Very pleased
March 10, 2023

Your prices are great and the wait for the arrival by mail is short. Love you guys!

Date of experience: March 10, 2023
Alaska
1 review
0 helpful votes
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Satisfied
March 10, 2023

Easy, quick, exactly what I was looking for at a great price

Date of experience: March 10, 2023
New Hampshire
3 reviews
0 helpful votes
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Able to place order quickly and easily. Packaging should have been more secure. Items rolled around in the box but luckily were not destroyed or damaged.

Date of experience: March 8, 2023
North Carolina
1 review
0 helpful votes
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Blind purchase
March 8, 2023

I had no idea how these perfumes smelled before purchasing them but I love them!

Date of experience: March 8, 2023
California
2 reviews
1 helpful vote
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Great!
March 7, 2023

Good customer service. I made a mistake on my order and cancelled twice but it was corrected immediately. No waiting 7 days for refund. I appreciate that!

Date of experience: March 7, 2023