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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
How would you rate FragranceX?
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,184
This company responds to reviews on average within 4 days

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111,454 reviews

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Pennsylvania
2 reviews
0 helpful votes
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It was very easy and quick
April 21, 2023

It was easy and quick thank you they have great prices and a lot of great choices I would definitely shop there again

Date of experience: April 20, 2023
New York
1 review
0 helpful votes
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GREAT SCENT
April 17, 2023

Simple & Easy. I can't find this product for this cheap anywhere else.

Date of experience: April 17, 2023
New Jersey
1 review
0 helpful votes
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Discounts
April 16, 2023
Updated review

You don't keep discounts for your loyal customers. As a loyal customer you say you will give additional 20 percent off but it does not happen.

Date of experience: April 16, 2023

You don't keep discounts for your loyal customers
April 7, 2023
Previous review

You don't keep discounts for your loyal customers

Date of experience: April 6, 2023

I can let you know when it comes to shipping
February 25, 2023
Previous review

I can let you know when it comes to shipping

Date of experience: February 24, 2023
Illinois
1 review
0 helpful votes
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Great service
April 15, 2023

I was delighted that I received the products very quickly!

Date of experience: April 15, 2023
Virginia
1 review
0 helpful votes
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Great products
April 14, 2023

Great deals, great products and fast shipment. Never had issues for several years with the company

Date of experience: April 14, 2023
Thailand
1 review
0 helpful votes
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It all started when I paid 13k+ instead of 12k because of the currency difference. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! If you order from another country, be prepared to lose the amount of currency difference without getting perfume. I ended up with a headache and lost money.

+3
FragranceX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2023
Maryland
1 review
0 helpful votes
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Excellent
April 11, 2023

Wonderful Service! Great Prices Fast Delivery service. Thanks

Date of experience: April 11, 2023
Alabama
2 reviews
0 helpful votes
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Great.
April 10, 2023

Experience was good. Love the items I ordered. Will keep ordering those items as needed.

Date of experience: April 10, 2023
Washington
1 review
0 helpful votes
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Laura is a complete bummer
April 8, 2023

Total disappointment even tho i tried to smell it for a week! Never could find any scent! Big Waste!

Date of experience: April 8, 2023
New York
1 review
0 helpful votes
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Awesom product n delivery on time
April 7, 2023

Fully satisfied with product and delivery.
I would recommend to my friends to buy from here

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Not just for men
April 6, 2023

Easy to navigate the website! So many great fragrances to choose from!

Date of experience: April 6, 2023
Alabama
1 review
0 helpful votes
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Excited
April 3, 2023

Thank you so much for this opportunity to be able to afford these fragrances. My mom, my daughter and myself will be ordering a lot.

Date of experience: April 2, 2023
Alabama
1 review
0 helpful votes
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:)
April 3, 2023

Very quick and professionally packaged and designed. I love it! Thank you!

Date of experience: April 2, 2023
California
1 review
0 helpful votes
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Hi
April 2, 2023

Hijshhshehhsuhshehehshhshshshshshbshsheheheysyshehehehs

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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Worst shipping ever. My package. Also the delivery guy was so unpatience and rude. He buzzed and when I told him that I'm coming to open the door he left immediatly without leaving my package.After 3 hours he came back he buzzed and without waiting for me to come and open the door he dropped my packaging behind the exterior door. This is my first and the last time I'm buying from this website.

Date of experience: March 30, 2023
Florida
1 review
0 helpful votes
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Fantastic platform
March 31, 2023

I love exploring the site quite a bit to see lots of great things to look at

Date of experience: March 30, 2023
Canada
1 review
0 helpful votes
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Fraud
April 29, 2023

I didn't get my order and they denied refund or resend! Fragrancex is a fraud,stay away from ordering here

Date of experience: March 30, 2023
Fragrance T. — FragranceX Rep
over a year old

Hello! Thank you for taking the time to review our services. We value your feedback and apologize for any dissatisfaction you experienced.
Note that your order was successfully delivered to the address provided at checkout and a photo was provided as evidence, by the carrier. Due to this, we can confirm that the order was successfully delivered.
If you need further assistance, please reach out to our support team at [email protected].

California
1 review
0 helpful votes
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Review
March 30, 2023

Very timely with my order without any issues. Will order from FragranceX again.

Date of experience: March 29, 2023
New Jersey
1 review
0 helpful votes
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Favorite Perfune
March 29, 2023

Easy to order once it was available. Quick turnaround and delivery.

Date of experience: March 29, 2023
Colombia
1 review
0 helpful votes
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Easy to use
March 28, 2023

Very easy and fast, and Ruth, ordering a shipping the product and meeting the delivery day ahead of schedule. It is amazing to see such a selection, especially of clothes that are getting harder and harder to find. I know that sent changes with age, but these are not old or leftover bottles.

Date of experience: March 28, 2023