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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy and quick thank you they have great prices and a lot of great choices I would definitely shop there again
Simple & Easy. I can't find this product for this cheap anywhere else.
You don't keep discounts for your loyal customers. As a loyal customer you say you will give additional 20 percent off but it does not happen.
You don't keep discounts for your loyal customers
I can let you know when it comes to shipping
I was delighted that I received the products very quickly!
Great deals, great products and fast shipment. Never had issues for several years with the company
It all started when I paid 13k+ instead of 12k because of the currency difference. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! If you order from another country, be prepared to lose the amount of currency difference without getting perfume. I ended up with a headache and lost money.
Total disappointment even tho i tried to smell it for a week! Never could find any scent! Big Waste!
Fully satisfied with product and delivery.
I would recommend to my friends to buy from here
Easy to navigate the website! So many great fragrances to choose from!
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Worst shipping ever. My package. Also the delivery guy was so unpatience and rude. He buzzed and when I told him that I'm coming to open the door he left immediatly without leaving my package.After 3 hours he came back he buzzed and without waiting for me to come and open the door he dropped my packaging behind the exterior door. This is my first and the last time I'm buying from this website.
I love exploring the site quite a bit to see lots of great things to look at
Very timely with my order without any issues. Will order from FragranceX again.
Very easy and fast, and Ruth, ordering a shipping the product and meeting the delivery day ahead of schedule. It is amazing to see such a selection, especially of clothes that are getting harder and harder to find. I know that sent changes with age, but these are not old or leftover bottles.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Hello! Thank you for taking the time to review our services. We value your feedback and apologize for any dissatisfaction you experienced.
Note that your order was successfully delivered to the address provided at checkout and a photo was provided as evidence, by the carrier. Due to this, we can confirm that the order was successfully delivered.
If you need further assistance, please reach out to our support team at [email protected].