On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love your products.Gives me an unbelievable selection.Also love reviews!
Love the reviews.It gives you idea of what maybe the fragrance smells like.
It was great as always, would recommend everyone to try them out.
Took awhile to ship. But I got it,,,,,,,,,,,,,,,,,,,,,,,
Hard to find this scent. Efficient and timely process from ordering to receiving product. I'll only use this company from now on.
Very professional I like doing business feel happy everytime smell great hold up for long time
I went on line and hunted for my perfume. I believe it has raised in price more than it should but I purchased it
Their support is the best…always on top of things!
Me sorprendió que mi pedido llegó rápido a pesar de que me habían enviado un mensaje de que había problema por la dirección.
I need a refund something was wrong with the 2 bottles I ordered...did not smell like jimmy choo.
Seamless transaction, protective packaging, great shipping and an altogether professional fragrance provider with excellent prices.
Made a purchase at fragrancex and the payment left my account yet my order is still on hold. Received emails after emails saying payment on hold but the funds left my bank account.
Post-order support asks stupid questions that will not be answered (6-digit code from the bank), but the bank should not provide it to the buyer. So the order will still be cancelled!
I delete my account
This is an amazing page tbh i never have brought from them but i took the risk and i buy 3 bottles of perfums i can not recommend this page enough! It's really amazing and im so happy to found it!
I love the colognes and the prices. I like the site's easy access and convenience. Thank you.
I returned an item, using the postage label that Fragrance X supplied. They deny having received it and refuse to refund. Apparently the return has to be received in the USA before refunds are made. The return label supplied to me was for the UK arm of Fragrance X. Appalling customer service. Fortunately there are plenty of other discount fragrance outlets that do a great job, with good fragrance ranges and equally good customer treatment.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ron,
Thank you for taking the time to review our services. We value your feedback and apologize for any dissatisfaction you experienced.
Note that we do not have a store/arm in the UK, our only warehouse is in the USA. The return label that you received was for DPDs hub in the UK (carrier's depot). While it is true that we refund once the item is received in the USA, I am able to see that we refunded you before that.
Thank you for understanding and have a great day!