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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,206
This company responds to reviews on average within 4 days

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111,487 reviews

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Canada
1 review
0 helpful votes
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LOST PACKAGE
August 4, 2023

I ordered Eternity & Boss Unlimited from FragranceX.com. Requested on my order & insisted on emails after that that it shouldn't be left at the door but locked in a parcel locker because packages go missing where I live but still they left it by the door unattended. They sent me a picture of the package which was clearly printed on "PUT IN THE PARCEL LOCKER" left at the door. It went missing & when I claimed they made me wait 2 months & told me they cannot pay because they couldn't access the parcel locker, they never asked the building superintendent they just threw it on the door. In my opinion the delivery guy should have been smart enough to know why the package was printed "PUT IN PARCEL LOCKER" & atleast take it back with him if he couldn't deliver it there.
I WILL NOT ORDER FROM THEM EVER AGAIN

FragranceX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2023
Fragrance T. FragranceX Rep
over a year old

Hello! Thank you for taking the time to review our services.

We sincerely apologize for the inconvenience caused by not receiving your package.

Upon verification of your order, I am able to see that the carrier confirmed that the driver was unable to deliver to your locker (as requested) as you did not provide a locker code - without this code, the driver was unable to leave the package inside the locker and therefore left it at your door instead.

In any case, I see that as a courtesy, you have been refunded in full.

Hope this helps, have a great day!

Connecticut
1 review
0 helpful votes
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Excellent!
July 3, 2023

Fast shipment!

My next order will be interesting, since I'll be ordering, scents I've never tried before and 1 will be a gift.

Date of experience: July 3, 2023
Poland
1 review
0 helpful votes
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Terrible Service!
July 29, 2023

Terrible service! They neither delivered my order nor refunded my money and now they're saying I'll be charged 5.99 USD. Total scam. They expect you to sit and move nowhere waiting 24/7 in case their courier might come. They do not respond to queries or try to resolve the issue either. Just avoid at all cost and look for better alternative especially if you're ordering out of US.

Date of experience: June 29, 2023
Fragrance T. FragranceX Rep
over a year old

Hello Hapless,

Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused by not receiving your package.

It was confirmed that the carrier attempted to deliver your package without success and left the package for self collection. In this case, since you did not collect the package, the carrier returned the order to us.
Note that when orders are shipped, we provide tracking details via email so that you can track your package. Additionally, you are able to track the package directly from your account as well.

As advised on our website, we do not refund shipping costs (shipping and tax) for undeliverable packages. Due to this, you received a refund minus $5.99.

Hope this information helped.

Have a great day!

Illinois
1 review
0 helpful votes
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Great Experience
June 28, 2023

Had a great experience so far using fragrancex, shipping was fast and the colognes were all authentic, I will be shopping here again

Date of experience: June 28, 2023
Iowa
1 review
0 helpful votes
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Perfume/great price
June 26, 2023

This perfume I was buying at a retailer in town for between $90-$100. I was skeptical at 1st, but when I got it in the mail, I was so surprised & happy!

Date of experience: June 26, 2023
New York
1 review
0 helpful votes
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Great perfume
June 24, 2023

I got my stuff in two days and I have no complaints

Date of experience: June 24, 2023
Florida
1 review
0 helpful votes
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Perfume
June 23, 2023

Very good and would use them again.
I received it very soon after ordering it,

Date of experience: June 23, 2023
California
1 review
0 helpful votes
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My experience was drana free, well communicated from the orders inception to delivery with a consistent detailed status of the arrival date.

Date of experience: June 22, 2023
Puerto Rico
1 review
0 helpful votes
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I use Fragrance dot com and another website, also selling discounted original cologne. But only this gives me free shipping to Puerto Rico at 30 dollars, about there and I love it.

Date of experience: June 21, 2023
Wyoming
2 reviews
0 helpful votes
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My go-to place always!
June 21, 2023

Excellent selection...unbeatable prices! Always superior service and selections.

Date of experience: June 20, 2023
California
2 reviews
0 helpful votes
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Awesome
June 21, 2023

Like the smell,very original, last longer even if I get sweat at work or in playing my favorite sports.

Date of experience: June 20, 2023
Massachusetts
1 review
0 helpful votes
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Entregado en tiempo perfecto
June 17, 2023

No era para mí es un regalo
Pero me gustó la fragancia en otra persona
Muchas gracias.
Llegó a tiempo para los padres

Date of experience: June 17, 2023
Australia
1 review
0 helpful votes
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Shipping
July 13, 2023

I was in the United States visiting & drop shipped to a friends home in the United to an address 30 minutes away from the FragranceX warehouse. I am from Australia so generally the shipping in very expensive. I have purchased from FragranceX for many years but on this occasion drop shipped to a US address to save on cost and time with receiving my products. The delivery day was changed to the day of my departure. Unfortunately due to the delivery charge date I missed out on my package and am not entirely sure where it ended up.

FragranceX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2023
Alabama
1 review
0 helpful votes
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Got it
June 12, 2023
Updated review

Always has hard to find products in the store at a very reasonable price! Thanks

Date of experience: June 12, 2023

Only place I can buy this product as well as at a great...
October 20, 2020
Previous review

Only place I can buy this product as well as at a great price!

Date of experience: October 20, 2020
New York
1 review
0 helpful votes
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What was emailed to me, and I purchased, it was supposed to be Hanae Mori Butterfly in the travel size and I received Hanae Mori for Women in a turquoise tube. Smells similar but its not Butterfly.

Date of experience: June 12, 2023
Colorado
2 reviews
0 helpful votes
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Good. Always quick and easy
June 8, 2023
Updated review

Thought it was free shipping?good. But thought it was free shipping

Date of experience: June 8, 2023

Thought it was free shipping?
May 29, 2023
Previous review

Thought it was free shipping?

Date of experience: May 29, 2023
Arizona
1 review
0 helpful votes
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Perfume shopping
June 8, 2023

Satisfied with product offerings and most prices. Presentation of product line is acceptable.

Date of experience: June 8, 2023
Florida
1 review
0 helpful votes
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Good value
June 4, 2023

I have purchased many products here. All are quality items with good prices.

Date of experience: June 4, 2023
Michigan
1 review
0 helpful votes
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Enjoyed my purchase experience
June 1, 2023

Good prices and fast shipping! I liked the selections available and the authenticity of products offered. Fragrance came packaged well, sealed, and protected from damage during transit. I would purchase from this website again.

Date of experience: June 1, 2023
Michigan
3 reviews
0 helpful votes
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Design
May 30, 2023

Thank you.
My sister-in-law got me Design for my birthday years ago.
I loved it. Ran out & never replaced it. Kept 4getting every time i went to the store.

Date of experience: May 30, 2023