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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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I ordered Eternity & Boss Unlimited from FragranceX.com. Requested on my order & insisted on emails after that that it shouldn't be left at the door but locked in a parcel locker because packages go missing where I live but still they left it by the door unattended. They sent me a picture of the package which was clearly printed on "PUT IN THE PARCEL LOCKER" left at the door. It went missing & when I claimed they made me wait 2 months & told me they cannot pay because they couldn't access the parcel locker, they never asked the building superintendent they just threw it on the door. In my opinion the delivery guy should have been smart enough to know why the package was printed "PUT IN PARCEL LOCKER" & atleast take it back with him if he couldn't deliver it there.
I WILL NOT ORDER FROM THEM EVER AGAIN
Fast shipment!
My next order will be interesting, since I'll be ordering, scents I've never tried before and 1 will be a gift.
Terrible service! They neither delivered my order nor refunded my money and now they're saying I'll be charged 5.99 USD. Total scam. They expect you to sit and move nowhere waiting 24/7 in case their courier might come. They do not respond to queries or try to resolve the issue either. Just avoid at all cost and look for better alternative especially if you're ordering out of US.
Hello Hapless,
Thank you for taking the time to review us. We sincerely apologize for the inconvenience caused by not receiving your package.
It was confirmed that the carrier attempted to deliver your package without success and left the package for self collection. In this case, since you did not collect the package, the carrier returned the order to us.
Note that when orders are shipped, we provide tracking details via email so that you can track your package. Additionally, you are able to track the package directly from your account as well.
As advised on our website, we do not refund shipping costs (shipping and tax) for undeliverable packages. Due to this, you received a refund minus $5.99.
Hope this information helped.
Have a great day!
Had a great experience so far using fragrancex, shipping was fast and the colognes were all authentic, I will be shopping here again
This perfume I was buying at a retailer in town for between $90-$100. I was skeptical at 1st, but when I got it in the mail, I was so surprised & happy!
I got my stuff in two days and I have no complaints
I use Fragrance dot com and another website, also selling discounted original cologne. But only this gives me free shipping to Puerto Rico at 30 dollars, about there and I love it.
Excellent selection...unbeatable prices! Always superior service and selections.
No era para mí es un regalo
Pero me gustó la fragancia en otra persona
Muchas gracias.
Llegó a tiempo para los padres
I was in the United States visiting & drop shipped to a friends home in the United to an address 30 minutes away from the FragranceX warehouse. I am from Australia so generally the shipping in very expensive. I have purchased from FragranceX for many years but on this occasion drop shipped to a US address to save on cost and time with receiving my products. The delivery day was changed to the day of my departure. Unfortunately due to the delivery charge date I missed out on my package and am not entirely sure where it ended up.
Always has hard to find products in the store at a very reasonable price! Thanks
Only place I can buy this product as well as at a great price!
What was emailed to me, and I purchased, it was supposed to be Hanae Mori Butterfly in the travel size and I received Hanae Mori for Women in a turquoise tube. Smells similar but its not Butterfly.
Thought it was free shipping?good. But thought it was free shipping
Satisfied with product offerings and most prices. Presentation of product line is acceptable.
Good prices and fast shipping! I liked the selections available and the authenticity of products offered. Fragrance came packaged well, sealed, and protected from damage during transit. I would purchase from this website again.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Hello! Thank you for taking the time to review our services.
We sincerely apologize for the inconvenience caused by not receiving your package.
Upon verification of your order, I am able to see that the carrier confirmed that the driver was unable to deliver to your locker (as requested) as you did not provide a locker code - without this code, the driver was unable to leave the package inside the locker and therefore left it at your door instead.
In any case, I see that as a courtesy, you have been refunded in full.
Hope this helps, have a great day!